Persol Holdings has announced plans to transform its organization around AI, rather than simply use AI. This article summarizes the remarks of the on-the-ground leads and specific initiatives based on the organizational restructuring planned for April 2026 and its three strategic pillars.
AI adoption is moving beyond improving individual productivity, and the Persol Group implemented an organizational restructuring in April 2026 to take the next step toward transforming the organization as a whole. The organizational structure changed from the former “Group AI & DX Headquarters” to “Group AI Headquarters,” with three strategic pillars established: “AI×Business,” which uses AI to transform the business; “AI×Work,” which changes how employees work; and “AI×Data,” which turns data into a source of competitiveness. Wanibe Naoki (鰐部 直生) and Hatakeyama Atsushi (畠山 惇) will lead execution on the ground.
The structure for advancing AI in an integrated manner across the three areas of business, work styles and data utilization aims to standardize initiatives across the Group and improve investment efficiency from a group-wide perspective. The AI Promotion Department is responsible for transforming business processes, while the AI Governance Department handles risk management and the development of guidelines. This is intended to achieve both a redesigned customer experience and safety. Feedback from the field indicates that responsibilities have become clearer and implementation momentum has increased.
Specific initiatives include a system under development that uses AI for part of the career counseling process to speed up responses to job seekers, with the introduction of AI role-playing, automated AI recording of client meetings and CRM integration also under way. The company is also expected to further enhance proposal functions using accumulated data, while ensuring that the customer experience is not compromised. AI governance will be coordinated with the legal and security functions, with final policies decided by the Group AI Governance Council.
In advancing AI×Work, the Group aims to establish an organizational culture centered on employee experience, alongside operational reform using Microsoft tools. AI adoption is being promoted from both the top down and the bottom up, with study sessions and case-sharing events held continuously through an AI community with more than 10,000 participants. Ultimately, the aim is to create a workplace where people “work alongside AI.”