Misconduct at Franchise Outlets and Termination of Franchise Agreements
First written in FY2016. 5 of 9 entries say "Advanced", first in FY2021. Latest entry: FY2026.
The whole theme swung hardest in 2025: 4 of 13 companies on the "Worse" side.
0 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「We incorporated the West Japan FC Sales Department and East Japan FC Sales Department into the West Japan and East Japan Operations Divisions, respectively. Shop advisors visit FC stores and conduct QSC checks in the same way as at company-operated stores, while providing opportunities to attend training in cooking and other areas through Osho Academy」
The FC support structure has been incorporated into the West Japan and East Japan Operations Divisions, and standardization across the chain is being advanced through visits, QSC checks and Osho Academy training. - FY2024AdvancedAnnual report
「As a result of these initiatives, sales at FC stores remained strong, reaching record highs as at company-operated stores, and total sales across all chain stores, including company-operated stores, exceeded ¥100 billion for the second consecutive year.」
The company reports record-high FC-store sales and total sales across all chain stores as a result of support for FC stores and coordination on QSC, hygiene management and sales promotion. - FY2023-Q1AdvancedAnnual report
「For sales promotion, we established a system for working in line with company-operated stores, including encouraging stronger in-store announcements when campaigns are conducted chain-wide, such as the draft beer campaign and the 2023 Gyoza Club Customer Appreciation Campaign.」
For FC stores, the company strengthened the system for implementing the same chain-wide campaigns, in-store announcements, QSC and hygiene management as at company-operated stores. - FY2022MitigatedAnnual report
「We incorporated the FC Sales Department into the Operations Division. Shop advisors visit FC stores and conduct QSC checks equivalent to those at company-operated stores, while providing opportunities to attend training at the Osho Cooking Dojo and Osho University, thereby thoroughly implementing the Osho standard, maintaining and enhancing brand value, and reducing the likelihood of risks materializing. In addition, FC stores whose contracts expire and which have no successor are being transferred to company-operated stores」
As measures addressing FC-store risks, the company is proceeding with an organizational change to establish the FC Sales Department, visits by shop advisors, QSC checks equivalent to those at company-operated stores, provision of training opportunities and transfers of stores without successors to company-operated stores. - FY2022-Q1AdvancedAnnual report
「We provide FC owners, store managers and prospective next-generation owners and managers with opportunities to participate in various training programs at Osho University and the Osho Cooking Dojo for company-operated stores, enabling them to acquire the knowledge and skills needed to operate stores. In addition, our FC consultants regularly visit FC stores and conduct QSC checks, and work with FC owners to implement improvements identified through those checks, thereby further establishing the Osho standard.」
Support for FC stores has been made specific through training opportunities at Osho University and the Cooking Dojo, regular visits by FC consultants, QSC checks and improvements based on agreement with franchise owners. - FY2021AdvancedAnnual report
「Because these risks are always potentially present, our group regards monitoring and supporting franchise stores as its most important measure. We conduct regular meetings with franchise-store owners, monitor their financial condition, conduct QSC checks at stores and hold training sessions, while also having them take courses at Osho University in sequence to acquire new skills, thereby reducing the likelihood of risks materializing.」
In addition to meetings with FC stores, monitoring of their financial condition, QSC checks and training sessions, the company has added sequential participation in Osho University training to its risk response measures. - FY2020MitigatedAnnual report
「We regard monitoring and supporting franchise stores as our most important measure, and conduct at least 2 meetings a year with franchise-store owners, monitor their financial condition, conduct QSC checks at stores, hold regular training sessions and take other measures to reduce the likelihood of risks materializing.」
The company has specified meetings with FC stores at least 2 times a year, monitoring of their financial condition, QSC checks and training sessions as measures addressing the risks of misconduct and contract termination. - FY2018RestatedAnnual report
「Approximately 10% of our group’s sales are generated by franchise stores (hereinafter, “FC stores”), and we enter into basic franchise agreements with FC stores under licenses granted by us.」
The company reconfirms the risk that the structure in which approximately 10% of sales comes from FC stores, together with misconduct and contract terminations at FC stores, could affect the brand and business performance. - FY2016First statedAnnual report
「Approximately 10% of our sales are generated by franchise stores (hereinafter, “FC stores”), and we enter into basic franchise agreements with FC stores under licenses granted by us.」
The company identifies as risks damage to the brand caused by misconduct at FC stores, numerous contract terminations and a decline in ingredient sales caused by stagnation in store openings.