Shifting from Products to Services through Proprietary IoT
First written in FY2016. 9 of 19 entries say "Advanced", first in FY2017-Q2. Latest entry: FY2026.
3 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「The Group has begun developing a “whole-home living AI agent” that provides an experience close to in-person customer service in order to support customers' entire lifestyles.」
The company's customer data and digital initiatives were made more specific through the development of an AI agent providing an experience close to in-person customer service. - FY2025-H1AdvancedAnnual report
「In May, the company entered into a business partnership agreement with avatarin Co., Ltd. to create AI robotics services specializing in the home appliance retail industry. As an initial step, it will test customer service using remotely operated robots, promote the digitalization of communication with customers in stores, and assess the feasibility of AI-based customer service to improve productivity in the near term and address potential labor shortages in the future.」
The company made the digitalization of customer communication in stores more specific through its business partnership with avatarin and tests of customer service using remotely operated robots. - FY2024-Q3AdvancedAnnual report
「The housing business, a core element of Yamada Holdings' “whole-home living” strategy, is currently undergoing an extensive and fundamental structural transformation. Orders have remained steady, supported by stronger products centered on smart homes incorporating Yamada's distinctive features, organizational consolidation and integration to strengthen sales capabilities, and advertising and promotional activities and television commercials using digital tools and the Yamada Group's customer database.」
The company made its data-use initiatives more specific by applying its customer database and digital tools to advertising, promotions and sales-force enhancement in the housing business. - FY2024-Q2AdvancedAnnual report
「The company established the DX Innovation Promotion Office and is strengthening its activities to further reinforce e-commerce, improve customer convenience through store DX, and enhance employees' working practices and productivity.」
The company stated that the DX Innovation Promotion Office, established in the previous quarter, was strengthening its activities to reinforce e-commerce, advance store DX, and improve employees' working practices and productivity. - FY2024-Q1AdvancedAnnual report
「The company established a DX Innovation Promotion Office to advance store DX and improve employees' working practices and productivity.」
The previous descriptions of digital marketing and DX strategy were made more specific through the establishment of a specialist department responsible for store DX, working practices and productivity improvement. - FY2023RestatedAnnual report
「As business infrastructure supporting the implementation of key initiatives: ① digital marketing using electronic shelf labels installed at all stores and extensive customer data」
The company reaffirmed digital marketing using electronic shelf labels installed at all stores and customer data as business infrastructure supporting its key initiatives. - FY2023-Q3ReframedAnnual report
「Decline in the gross profit margin during the ongoing transformation under a market-linked DX strategy to optimize sales and profit」
The description was made more specific, shifting from conventional digital marketing and the use of electronic shelf labels to optimizing sales and profit through a market-linked DX strategy. At the same time, the company explained that the gross profit margin had declined during the ongoing transformation. - FY2022AdvancedAnnual report
「Digital marketing using electronic shelf labels installed at all stores and extensive customer data」
The company specified its use of customer big data as digital marketing combined with electronic shelf labels installed at all stores. - FY2020-Q1RestatedAnnual report
「Against this backdrop in the home appliance market, the company has continued to take on various challenges to achieve sustainable growth and development by developing new services through the analysis and use of its nationwide store network and big data from more than 60 million members.」
The company continued to describe the development of new services using its nationwide store network and big data from more than 60 million members. - FY2019ReframedAnnual report
「Under its long-term vision of becoming an IoT company with one of Japan's largest networks and service platforms, the company will promote a shift from an appliance-only business to a new house-and-life IoT network solutions business.」
The previous descriptions of a shift from products to services and of an IoT company were reorganized as a shift from standalone appliances to a house-and-life IoT network solutions business covering housing and everyday life as a whole. - FY2019-Q3RestatedAnnual report
「Against this backdrop in the home appliance market, the company has continued to take on various challenges to achieve sustainable growth and development by developing new services through the analysis and use of its nationwide store network and big data from more than 60 million members.」
Continued to describe the development of new services using the nationwide store network and member data of more than 60 million records. - FY2019-Q1RestatedAnnual report
「We have continued to develop new services by analyzing and using the big data of more than 60 million members and our nationwide store network, pursuing various initiatives for sustainable growth and development.」
Continued to describe the development of new services using the nationwide store network and member data of more than 60 million records. - FY2018RestatedAnnual report
「We will develop new services by analyzing and using the big data of more than 60 million members and our nationwide store network.」
Continued to describe the development of new services using more than 60 million member records and the nationwide store network. - FY2018-Q3RestatedAnnual report
「As one of Japan’s largest IoT companies by network and services, we are strengthening proposals combining products and services by analyzing and using the big data of more than 60 million members to develop new services covering every stage of life.」
Restated the policy of strengthening proposals that combine products and services by analyzing and using the big data of more than 60 million members. - FY2018-Q2AdvancedAnnual report
「As one of Japan’s largest IoT companies by network and services, we are strengthening proposals combining products and services by analyzing and using the big data of more than 60 million members to develop new services covering every stage of life.」
The stated scale of member data increased from more than 50 million to more than 60 million records, while the policy of using analysis and application of the data to develop service proposals continued. - FY2017-Q3AdvancedAnnual report
「By using big data to provide new services and awarding points for services rather than products, we sought to optimize and maximize sales and promotional activities by increasing store traffic, repeat purchase rates and promotional efficiency, shifting sales toward white goods, and integrating physical stores with online sales.」
Expanded the use of member big data for services and promotions to include integration between physical stores and online sales, while optimizing store traffic, repeat purchase rates, promotional efficiency and the sales mix. - FY2017-Q2AdvancedAnnual report
「By using big data to shift point awards from products to services, we sought to optimize and maximize sales and promotional activities by increasing customer visits, repeat rates and promotional efficiency and shifting sales toward white goods, which contributed to a higher gross profit margin.」
The company specified how it used member big data, including awarding points for services rather than products, to increase visits, repeat rates and promotional efficiency and shift the sales mix toward white goods. - FY2017-Q1RestatedAnnual report
「As one of Japan's largest network-and-services IoT companies, we are strengthening the development and proposal of new services covering the full range of life stages, from cradle to grave, by analyzing big data from more than 50 million members, as well as proposals that move from products to services and to combined product-and-service offerings.」
The company further specified its positioning as an IoT company and its strategy of using member data to develop service proposals. - FY2016First statedAnnual report
「Developing new businesses to improve customer satisfaction by using our proprietary IoT, drawing on the strengths of one of Japan's largest store and service networks, to shift from products to services.」
The company sought to use its store and service networks as a foundation for IoT initiatives that expand from product sales into service proposals.