Business continuity through alternative operations and public-sector contracts during the pandemic
First written in FY2021-Q1. 8 of 14 entries say "Advanced", first in FY2021-Q2. Latest entry: FY2026.
KNT-CT Holdings moved to the "Worse" side of this theme in 2023.
0 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「Our Group focused on business related to the “2025 Japan International Expo (Osaka-Kansai Expo) ©Expo 2025,” held from April to October 2025, and undertook not only customer transportation through individual, group and educational travel, but also pavilion operations, accommodation for security personnel and other businesses.」
Building on alternative contracted work undertaken during the downturn in travel demand, the company performed contracted work unrelated to transporting travelers at the Osaka-Kansai Expo, including pavilion operations and accommodation for security personnel. - FY2025SoftenedAnnual report
「Although the company continued efforts to improve its earnings structure through business-structure reforms, operating profit fell 16.9% to ¥6,040 million due to the decline in contracted public-sector work and increases in personnel and system investments, among other factors.」
Contracted public-sector work, which expanded during the pandemic, declined, weakening its role in offsetting profit through alternative contracted income. - FY2025-H1RestatedAnnual report
「Meanwhile, although the company worked to reduce costs through business-structure reforms, consolidated operating profit fell 32.3% year on year to ¥2,237 million, consolidated ordinary profit fell 26.0% to ¥2,586 million, and interim net profit attributable to owners of the parent fell 8.5% to ¥2,522 million, due in part to the substantial decline in contracted public-sector work.」
Contracted public-sector work, which expanded during the pandemic, continued to decline substantially and was cited as a factor behind lower profit despite efforts to reduce costs. - FY2024SoftenedAnnual report
「Meanwhile, contracted COVID-19-related work declined substantially. Although the company worked to reduce selling, general and administrative expenses, including office rents, payment fees and other costs increased in line with higher revenue, resulting in operating profit falling 36.3% to ¥7,272 million.」
Contracted COVID-19-related work, which had been an alternative source of income during the pandemic, declined substantially, reducing the importance of securing income through contracted work outside the travel business. - FY2024-Q3SoftenedAnnual report
「In inbound travel, bookings for large international conferences and incentive travel increased significantly, while in contracted government-related services, bookings declined substantially as measures to prevent the spread of the novel coronavirus were eased.」
Contracted public-sector work, which had been an alternative source of income during the pandemic, declined substantially as pandemic-related restrictions were eased. - FY2023WorsenedAnnual report
「Our Group continued efforts to expand businesses outside the travel industry and worked diligently on BPO (Business Process Outsourcing) operations, undertaking COVID-19-related and other assignments commissioned by local governments and companies nationwide, in addition to its existing tourism-facility operations and tourism-promotion services. It is deeply regrettable and a source of profound remorse that these new business activities led to the improper conduct described at the outset.」
The company stated that, while it expanded its BPO operations to secure income outside the travel business, those new business activities led to the overbilling incident, resulting in operational issues related to its business expansion measures. - FY2023-Q2AdvancedAnnual report
「In addition, 近畿日本ツーリスト㈱ and ㈱近畿日本ツーリストコーポレートビジネス expanded their BPO (Business Process Outsourcing) operations by leveraging networks with local governments and other organizations developed through their group travel business, and undertook PCR testing for COVID-19, reception services for vaccinations, venue operations and other assignments commissioned by local governments and companies in various regions.」
As a measure to secure income outside the travel business, the company expanded its BPO operations for local governments and companies, undertaking venue operations and other work in addition to reception services for PCR testing and vaccinations. - FY2023-Q1AdvancedAnnual report
「In addition, 近畿日本ツーリスト株式会社 and 株式会社近畿日本ツーリストコーポレートビジネス expanded their BPO (Business Process Outsourcing) operations by leveraging networks with local governments and other organizations developed through their group travel business, and undertook PCR testing for COVID-19, reception services for vaccinations and other assignments commissioned by local governments and companies in various regions.」
To secure income outside the travel business, the company expanded its BPO operations by leveraging networks with local governments and other organizations developed through group travel, reaching the stage of undertaking PCR testing, vaccination reception services and other work commissioned by local governments and companies. - FY2022AdvancedAnnual report
「In addition, drawing on the lessons of the pandemic, our Group aims to increase the proportion of income generated outside the travel business and will continue to strengthen and develop new businesses in fiscal 2022.」
The company explicitly set a target of increasing the proportion of income generated outside the travel business and indicated its policy of continuing to strengthen and develop new businesses in fiscal 2022. It is also pursuing PCR testing, vaccination reception services, on-demand printing and outsourced contact-center operations. - FY2022-Q1AdvancedAnnual report
「The company also expanded its business outside the travel industry, undertaking PCR testing, reception services for COVID-19 vaccinations, call-center operations and facility-management services for local governments, in addition to its existing tourism-facility operations, in an effort to secure income outside the travel business.」
To secure income outside the travel business, the company expanded its contracted services beyond tourism-facility operations to PCR testing, vaccination reception services, call-center operations and local-government facility management. - FY2021AdvancedAnnual report
「In these circumstances, our Group sought to secure income outside the travel business by undertaking tourism-related surveys commissioned by national and local governments, operations at Himeji Castle and taiga-drama museums, and various administrative-office assignments, while making exceptional efforts to reduce personnel expenses, office rents and other costs.」
In addition to tourism surveys and tourism-facility operations, the company undertook various administrative-office assignments, broadening efforts to secure income outside the travel business. - FY2021-Q3AdvancedAnnual report
「In addition, the Group as a whole sought to secure income outside the travel business by receiving orders from national and local governments for tourism-related surveys, operations at Himeji Castle and taiga-drama museums, and administrative-office work for the “Go To Travel Campaign,” among other assignments.」
In addition to its existing tourism surveys and operations at Himeji Castle and taiga-drama museums, the company received orders for administrative-office work for the Go To Travel Campaign, broadening efforts to secure income outside the travel business. - FY2021-Q2AdvancedAnnual report
「Accordingly, the Group as a whole received orders from national and local governments for tourism-related surveys, operations at Himeji Castle and taiga-drama museums, and other assignments, and sought to secure income from sources outside the travel business, but」
In response to the sharp decline in travel demand, the company received orders for tourism surveys commissioned by national and local governments and for operations at Himeji Castle and taiga-drama museums, advancing efforts to secure income outside the travel business. - FY2021-Q1First statedAnnual report
「In group travel, we received orders from various sources for arranging accommodation and other services for employees returning to Japan, and undertook a range of assignments from national and local governments, including tourism-resource surveys, while carrying out as much business activity as possible.」
As normal travel demand disappeared, the company undertook arrangements for accommodation for employees returning to Japan and tourism-resource surveys commissioned by national and local governments, conducting alternative business activities.