Implementation of Work Style Reforms and Increase in Staffing
First written in FY2019-Q2. 6 of 13 entries say "Worsened", first in FY2019-Q3. Latest entry: FY2026.
- FY2026AdvancedAnnual report
「In terms of human resources, we advanced improvements in employee treatment through wage increases for the third consecutive year and enhanced benefits, while further promoting personnel development through expanded tier-specific training, skills-development training, and support for self-directed learning. We also conducted various training programs to raise compliance awareness and thoroughly prevent harassment, and continued working to create a comfortable working environment. As a result, the number of employees leaving declined, enabling us to secure a larger workforce than in the previous year.」
The response has been made more specific, shifting from addressing staff shortages to measures for securing and retaining personnel, including wage increases for 3 consecutive years, benefits, training, support for self-directed learning, and harassment prevention. It is stated that a larger workforce than in the previous year was secured. - 2026-06-05AdvancedGeneral Meetings of Shareholders
「これらの結果、離職者数の減少につながり、前年を上回る人員を確保することができました。」
人員不足への対応として、処遇改善・研修等を進めた結果、離職者数の減少と前年を上回る人員確保を記載している。 - FY2026-H1RestatedAnnual report
「Under these circumstances, although we continued to adjust operations due to staff shortages, we pursued proactive sales activities and communicated our strengths to customers.」
Although some operational adjustments due to staff shortages continued, it is stated that proactive sales activities were pursued. - FY2025WorsenedAnnual report
「The chronic staff shortage currently makes it necessary to restrict operations in some areas, including restaurants, resulting in lost opportunities because the company is unable to fully accommodate growing hotel demand. We recognize that addressing the staff shortage is an urgent issue in achieving sustainable hotel operations.」
It is stated that staff shortages have become chronic, causing operating restrictions at restaurants and elsewhere and lost opportunities from the inability to capture hotel demand. Measures including wage increases, enhanced benefits, operational efficiency improvements, training, and stronger recruitment efforts are also described. - FY2025-H1WorsenedAnnual report
「Under these circumstances, although we continued to adjust operations in some areas due to staff shortages, we accurately captured demand from domestic tourism and inbound travel and expanded sales, mainly in the accommodation segment.」
It is stated that staff shortages have led to continued operational adjustments in some areas. Higher personnel expenses associated with base-pay increases also became a factor behind the decline in profit. - FY2024-Q1RestatedAnnual report
「In anticipation of a future recovery in demand, we also resumed sales activities in Japan and overseas. As staff shortages became more serious, we strengthened our internal support system across departmental boundaries and focused on initiatives to improve operational efficiency and reduce workloads.」
As measures to address staff shortages, the company continues to pursue the resumption of domestic and overseas sales activities, the strengthening of cross-departmental internal support, and improvements in operational efficiency and workload reduction. - FY2023ReframedAnnual report
「③ Addressing Staff Shortages To address the increasingly serious staff shortage, we will not only recruit new employees, but also strengthen our internal support system across departmental boundaries, while working to improve operational efficiency and reduce workloads through the development of employees capable of handling multiple tasks and through DX (digital transformation).」
The focus has shifted from the previous theme of work style reforms and increased staffing to addressing the worsening staff shortage through new recruitment, internal support, development of multitasking personnel, and efficiency and workload improvements through DX. - FY2020WorsenedAnnual report
「In terms of profit, in addition to the impact of lower sales, increases in personnel and other expenses associated with work style reforms resulted in operating profit of ¥89 million, down 84.1% year on year.」
Increases in personnel and other expenses associated with work style reforms continued and, together with lower sales, became a major factor behind the decline in operating profit. - FY2020-Q3WorsenedAnnual report
「General banquets at Hotel Okura Kyoto remained solid, supported by large-scale events and increased conference use. However, wedding banquets remained in a difficult situation, including a substantial decline in the number of events, and sales also fell by ¥99 million year on year due in part to restrictions on working hours associated with work style reforms.」
Restrictions on working hours associated with work style reforms have newly been identified as a specific factor behind the decline in banquet sales. - FY2020-Q2WorsenedAnnual report
「As a result, revenue for the cumulative second-quarter period was ¥5,051 million, up ¥16 million year on year. On the earnings front, mainly because personnel costs increased due to proactive hiring looking ahead to the future and a review of work practices, operating profit was ¥219 million, down ¥13 million, ordinary profit was ¥128 million, down ¥12 million, and quarterly net profit was ¥63 million, down ¥2 million.」
In addition to work style reforms, proactive recruitment aimed at future growth was described, while operating profit and other profit measures declined year on year due to higher personnel expenses. - FY2020-Q1RestatedAnnual report
「On the earnings front, although expenses related to work-style reforms increased, our thorough cost control and reduction of various expenses resulted in operating income of ¥330 million, up ¥13 million year on year, ordinary income of ¥283 million, up ¥12 million, and quarterly net income of ¥177 million, up ¥5 million.」
Although expenses related to the implementation of work style reforms continued to increase, profit exceeded that of the same period of the previous year due to cost controls and reductions in miscellaneous expenses. - FY2019-Q3WorsenedAnnual report
「Although we worked to strengthen cost controls and implement thorough expense reductions, as in the previous year, profit declined from the same period of the previous year due to the increase in staffing associated with the implementation of work style reforms and other factors. Operating profit was ¥562 million, down ¥41 million from the same period of the previous year, and ordinary profit was ¥432 million, down ¥27 million.」
The increase in staffing and other effects associated with the implementation of work style reforms continued, and this time both operating profit and ordinary profit declined from the same period of the previous year. - FY2019-Q2First statedAnnual report
「Profit increased only slightly from the same period of the previous year, as the increase in staffing associated with the implementation of work style reforms pushed up personnel expenses.」
It is stated for the first time that work style reforms were implemented and that the associated increase in staffing and personnel expenses affected profit.