Installation of Calm-Down/Cool-Down Spaces

「In response to the end of the “Sign Language Phone” service, a public telephone booth service for people with hearing impairments that supports sign language, we launched a demonstration trial of the “Telephone Relay Service,” the first of its kind at a domestic airport.」

「We are progressively implementing universal design measures, including installing emergency flashlights for people with hearing impairments.」

「The provision of facilities and services that enable diverse users to feel secure, including the installation of Calm Down/Cool Down Spaces and guidance from concierges holding service assistance qualifications, as well as efforts to deepen understanding, including training by experts for all airport employees, were recognised, and the Company was selected as a Tokyo “Heartful Barrier-Free” best-practice company.」

「In addition, to expand our universal design facilities, we have installed a “Calm Down/Cool Down Space” within the secure area beyond the baggage screening checkpoint at domestic terminals, for use when people with disabilities need to calm themselves. At international terminals, we have revised the “Communication Support Board,” which enables communication by pointing, and issued the departure-area edition of the “Floor Map You Can See with Your Hands” (braille map), among other initiatives.」

「To provide sufficient universal-design service facilities, we are pursuing various initiatives, including installing a "calm-down/cool-down space" in the secure area beyond the baggage inspection point for use by people with disabilities when they need to regain their composure.」