Product and Service Defects
First written in FY2016. 14 of 23 entries say "Restated". Latest entry: 2026-07-28.
Ryomo Systems moved to the "Worse" side of this theme in 2025, 1 year before the typical company in this theme (2026).
The whole theme swung hardest in 2025: 5 of 33 companies on the "Worse" side.
17 other companies' latest entry also says "Mitigated".
- 2026-07-28MitigatedEarnings
「Change in provision for product warranties (decrease shown in parentheses)」
The provision for product warranties decreased from ¥420.000 million at the end of the previous consolidated fiscal year to ¥215.746 million at the end of the first quarter, indicating a reduction in liabilities related to product warranties. - FY2026WorsenedAnnual report
「This was due mainly to a ¥420.000 million increase in the provision for product warranties, among other factors.」
The company recognized a ¥420.000 million provision for product warranties, which had not been recognized in the previous fiscal year, and the risk related to product and service quality warranties is newly and significantly reflected in the financial figures. - 2026-05-14MaterialisedEarnings
「This was mainly due to increases of ¥630 million in accrued income taxes and ¥420 million in the provision for product warranties, among other factors.」
The provision for product warranties increased from no provision in the previous fiscal year to ¥420 million, indicating an increase in liabilities related to product and service defects or deficiencies. - FY2026-H1MaterialisedAnnual report
「Provision for product warranties - 54,000」
A new provision for product warranties of ¥54.000 million was recognized, bringing product warranty liabilities into the financial statements. The body of the disclosure does not explain the reason for the recognition or provide details of the projects covered. - FY2025RestatedAnnual report
「However, if the planned level of quality cannot be secured due to unforeseen circumstances or other factors, product repairs, recovery work, customer compensation and opportunity losses may arise, potentially reducing the group's social credibility and affecting its business performance and other results.」
The company continues to address the risks of repairs, recovery work and compensation arising when the required quality of products and services is not achieved by standardizing processes and strengthening quality control. - FY2025-H1Moved to appellate proceedingsAnnual report
「The company has also filed an appeal, objecting to part of the judgment.」
In the litigation concerning system defects, the plaintiff appealed part of the first-instance judgment, and the company also filed an appeal concerning part of the judgment, moving the proceedings to the appellate court. - FY2024MaterialisedAnnual report
「The company has appealed the judgment. In preparation for the possibility that the judgment is ultimately finalized as rendered by the Maebashi District Court, the company recognized ¥566.458 million as an extraordinary loss under provision for litigation loss, representing damages and late-payment damages arising from the matter.」
In the litigation concerning system defects, a judgment was issued ordering payment of ¥410.473 million and late-payment damages, and the company recognized ¥566.458 million as an expense related to the provision for litigation loss. - FY2024-Q3RestatedAnnual report
「On 26 October 2018 (date of service of the complaint: 15 November 2018), the company was sued by OGIS Research Institute Co., Ltd. for payment of a total of ¥3,409.520 million in fees and damages, together with late-payment damages.」
The company restates the lawsuit brought by OGIS Research Institute Co., Ltd. concerning system defects and the claim for ¥3,409.520 million and other amounts, with no new developments disclosed. - FY2024-Q2RestatedAnnual report
「On 26 October 2018 (date of service of the complaint: 15 November 2018), the company was sued by OGIS Research Institute Co., Ltd. for payment of a total of ¥3,409.520 million in fees and damages, together with late-payment damages.」
The company restates the lawsuit brought by OGIS Research Institute Co., Ltd. concerning system defects and the claim for ¥3,409.520 million and other amounts, with no new developments disclosed. - FY2024-Q1RestatedAnnual report
「On 26 October 2018 (date of service of the complaint: 15 November 2018), the company was sued by OGIS Research Institute Co., Ltd. for payment of a total of ¥3,409.520 million in fees and damages, together with late-payment damages.」
The company restates the lawsuit brought by OGIS Research Institute Co., Ltd. concerning system defects and the claim for ¥3,409.520 million and other amounts, with no new developments disclosed. - FY2022RestatedAnnual report
「The group is working to improve quality by standardizing processes during the design and manufacturing stages of ICT systems, standardizing operational services and strengthening quality control. However, if the planned level of quality cannot be secured due to increasing complexity, shorter delivery times and other factors, product repairs, system recovery work, customer compensation and opportunity losses may arise, potentially reducing the group's social credibility and affecting its business performance and other results.」
The company presents process and operational-service standardization and stronger quality control as countermeasures, while reaffirming the risk of defects and deficiencies. - FY2022-Q3RestatedAnnual report
「On 26 October 2018 (date of service of the complaint: 15 November 2018), the company was sued by OGIS Research Institute Co., Ltd. for payment of a total of ¥3,409.520 million in fees and damages, together with late-payment damages.」
The company restates the lawsuit brought by OGIS Research Institute Co., Ltd. concerning system defects and the amount claimed, with no new developments disclosed. - FY2021-Q3RestatedAnnual report
「On 26 October 2018 (date of service of the complaint: 15 November 2018), the company was sued by OGIS Research Institute Co., Ltd. for payment of a total of ¥3,409.520 million in fees and damages, together with late-payment damages.」
The company restates the lawsuit brought by OGIS Research Institute Co., Ltd. concerning system defects and the amount claimed, with no new developments disclosed. - FY2021-Q1RestatedAnnual report
「On 26 October 2018 (date of service of the complaint: 15 November 2018), the company was sued by OGIS Research Institute Co., Ltd. for payment of a total of ¥3,409.520 million in fees and damages, together with late-payment damages.」
The company restates the lawsuit brought by OGIS Research Institute Co., Ltd. concerning system defects and the amount claimed, with no new developments disclosed. - FY2020RestatedAnnual report
「The group is working to improve quality by standardizing processes during the design and manufacturing stages of ICT systems, standardizing operational services and strengthening quality control. However, if the planned level of quality cannot be secured due to increasing complexity, shorter delivery times and other factors, product repairs, system recovery work, customer compensation and opportunity losses may arise, potentially reducing the group's social credibility and affecting its business performance and other results.」
The company presents process and operational-service standardization and stronger quality control as countermeasures, while reaffirming the risk of defects and deficiencies. - FY2020-Q3RestatedAnnual report
「On 26 October 2018 (date of service of the complaint: 15 November 2018), the company was sued by OGIS Research Institute Co., Ltd. for payment of a total of ¥3,409.520 million in fees and damages, together with late-payment damages.」
The company restates the lawsuit brought by OGIS Research Institute Co., Ltd. concerning system defects and the claim for ¥3,409.520 million and other amounts, with no new developments disclosed. - FY2020-Q2RestatedAnnual report
「On 26 October 2018 (date of service of the complaint: 15 November 2018), the company was sued by OGIS Research Institute Co., Ltd. for payment of a total of ¥3,409.520 million in fees and damages, together with late-payment damages.」
The company restates the lawsuit brought by OGIS Research Institute Co., Ltd. concerning system defects and the claim for ¥3,409.520 million and other amounts, with no new developments disclosed. - FY2020-Q1RestatedAnnual report
「On 26 October 2018 (date of service of the complaint: 15 November 2018), the company was sued by OGIS Research Institute Co., Ltd. for payment of a total of ¥3,409.520 million in fees and damages, together with late-payment damages.」
The company restates the lawsuit brought by OGIS Research Institute Co., Ltd. concerning system defects and the amount claimed, with no new developments disclosed. - FY2019MaterialisedAnnual report
「On 26 October 2018 (date of service of the complaint: 15 November 2018), the company was sued by OGIS Research Institute Co., Ltd. for payment of a total of ¥3,409.520 million in fees and damages, together with late-payment damages. The lawsuit concerns a system development project for an end user in preparation for electricity liberalization. OGIS Research Institute Co., Ltd. received the order from the end user and placed the order with the company. The claim seeks damages based on non-performance of obligations on the grounds that the developed system was defective, as well as fees under Article 512 of the Commercial Code on the grounds that OGIS Research Institute Co., Ltd. supported the company's work in this matter, together with late-payment damages on both claims.」
The risk concerning product and service defects and deficiencies has continued and become more specific in the form of litigation seeking payment of ¥3,409.520 million and other amounts. - FY2019-Q3MaterialisedAnnual report
「The company has been served with a lawsuit filed by OGIS Research Institute Co., Ltd. seeking payment of a total of ¥3,409.520 million in fees and damages, together with late-payment damages.」
The company states that it has been sued in connection with a system development project for electricity liberalization, with the claim seeking damages and other payments based on defects in the developed system. The risk of product and service defects and deficiencies has materialized as specific litigation. - FY2018RestatedAnnual report
「The group is working to improve quality by standardizing processes during the design and manufacturing stages of ICT systems, standardizing operational services and strengthening quality control. However, if the planned level of quality cannot be secured due to increasing complexity, shorter delivery times and other factors, product repairs, system recovery work, customer compensation and opportunity losses may arise and affect the group's performance.」
The company presents process and operational-service standardization and stronger quality control as countermeasures, while reaffirming the risk of product and service defects and deficiencies. - FY2017RestatedAnnual report
「The group is working to improve quality by standardizing processes during the design and manufacturing stages of ICT systems, standardizing operational services and strengthening quality control. However, if the planned level of quality cannot be secured due to increasing complexity, shorter delivery times and other factors, product repairs, system recovery work, customer compensation and opportunity losses may arise and affect the group's performance.」
The company explicitly identifies process and operational-service standardization and stronger quality control as countermeasures, while continuing to recognize the risk of defects and deficiencies. - FY2016First statedAnnual report
「If the planned level of quality cannot be secured due to increasing complexity, shorter delivery times and other factors, product repairs, system recovery work, customer compensation and opportunity losses may arise and affect the performance of the group.」
The company cites repairs, recovery work and compensation when the required quality is not achieved against a backdrop of increasing complexity and shorter delivery times.