Risk of Information Leaks and Damage to Customer Trust
First written in FY2016. 3 of 7 entries say "Mitigated", first in FY2017. Latest entry: 2026-07-31.
The whole theme swung hardest in 2026: 13 of 71 companies on the "Worse" side.
- 2026-07-31WorsenedEarnings
「As generative AI technology continues to advance, demand from customer companies for the use of AI is expanding. In addition, concerns about security threats from frontier AI are expected to make the importance of addressing these threats rise rapidly.」
The company newly explicitly identified concerns over threats from frontier AI as an information security risk. - FY2025MaterialisedAnnual report
「As stated in the notice dated 27 February 2025, titled "Notice Regarding the Occurrence of Unauthorized Access at a Group Company," our group confirmed that unauthorized access by a third party occurred in a group company's systems. The results of an investigation by a security specialist company revealed that some of the information held by the company, including personal information, had been leaked.」
Information leakage, previously identified as a risk, actually occurred following unauthorized access to a group company's systems, and some information, including personal information, was leaked. - FY2025-H1MitigatedAnnual report
「As part of our initiatives using cybersecurity technology, we established a dedicated security organization and began providing the DX Security Implementation and Operational Monitoring Support Service, which supports the implementation and operation of zero-trust security meeting the standards required by financial institutions on a one-stop basis.」
In response to the risks of information leakage and loss of customer trust, the company established a dedicated security organization and launched a zero-trust implementation and operational monitoring support service. - FY2023AdvancedAnnual report
「In addition to obtaining Information Security Management System (ISMS) certification and further strengthening our security management framework, we have established a common compliance guide for group companies in Japan and overseas. We are working to ensure that each group company establishes internal regulations and to raise employees' awareness of the handling of security information.」
In addition to the existing internal regulations, PrivacyMark, ISMS, vulnerability assessments and consideration of zero trust, the company established a common compliance guide for group companies in Japan and overseas and rolled it out across the group. - FY2021MitigatedAnnual report
「We have established internal regulations governing the handling and management of information, conduct vulnerability assessments of our internal networks and key systems, and are considering and implementing necessary measures to strengthen security, including zero trust.」
In addition to the existing internal regulations, PrivacyMark certification, ISMS and training, the company is conducting vulnerability assessments of its internal networks and key systems and strengthening measures, including consideration of zero trust. - FY2017MitigatedAnnual report
「We have established internal regulations governing the handling and management of information. As part of our personal information protection initiatives, we have obtained the PrivacyMark certification and conduct awareness and educational programs for our employees and the employees of partner companies on the handling of information. We have also obtained Information Security Management System (ISMS) certification and are working to further strengthen our security management framework.」
The company describes internal regulations, PrivacyMark certification, awareness training and ISMS certification as specific measures against the risk of information leakage. - FY2016First statedAnnual report
「Our group's core information services business handles important information belonging to many customers by its nature, making security management a key management issue. However, if a serious information leak were to occur, we could be held liable for damages, and contracts could be terminated due to the resulting loss of customer trust, potentially affecting the performance of our group.」
The company describes the possibility of information leaks, liability for damages and contract termination arising from the nature of its business, which handles important information.