Growth Limits of Traditional Contract-Based Businesses and Shift to Services and Solutions

「As the first phase, we began providing cloud managed services that comprehensively cover monitoring, operation and maintenance for cloud environments, as well as data center services and network services.」

「In July 2025, we began providing DTS Managed Service for ServiceNow, which offers comprehensive support ranging from routine ServiceNow operations to assistance with bringing operations in-house. Going forward, we will support customers' digital transformation by reducing operational workloads, continuously improving operations and maximizing the returns on IT investment through greater sophistication achieved by standardizing and automating operations, using AI and integrating ITSM.」

「In July 2025, we began providing DTS Managed Service for ServiceNow, which offers comprehensive support ranging from routine ServiceNow operations to assistance with bringing operations in-house. Going forward, we will support customers' digital transformation by reducing operational workloads, continuously improving operations and maximizing the returns on IT investment through greater sophistication achieved by standardizing and automating operations, using AI and integrating ITSM.」

「To evolve beyond the existing SI business model centered on application development and expand our business domains by creating new solutions and services, we have positioned ServiceNow® as one of our priority areas. During the fiscal year, we began providing Simple-Start-Pack, which enables low-cost implementation within a short period by selecting from ServiceNow®'s extensive functionality the features required for in-house help desk operations. In addition, as part of our cybersecurity initiatives, we established a specialized security organization and began providing a DX security implementation and operations monitoring support service that offers one-stop support, from implementation through operations, for achieving zero-trust security at the level required by financial institutions.」

「In October 2023, we implemented Atlassian products, including Jira Service Management, at クラウドエース株式会社, a system integrator specializing in Google Cloud, and established the company's IT service management system.」

「In April 2023, we began providing DTS eKYC Service, which combines electronic identity verification that can be completed online, or electronic Know Your Customer (eKYC), with our business process outsourcing (BPO) services. To support more efficient and advanced IT service management at companies, we will also begin providing implementation consulting and adoption support services for the Jira product suite centered on Jira Service Management, provided by Atlassian Pty Ltd, leveraging our extensive expertise in system operations.」

「As part of our focus business initiatives, we will work to expand the operations services menu centered on our ReSM/ReSMplus offerings, strengthen and expand sales of HybridCloud and Data Management, and promote the network integration business.」

「As the first of our data utilization-focused solutions, we were certified as a SELECT partner by Snowflake Inc. of the United States in May 2022 and began selling its Snowflake product. As the second, we began handling the production management package mcframe 7 SCM/PCM (Note 1) in July 2022. As the third, in November 2022 we began selling Geminiot, a business intelligence solution for advancing data utilization, and Pasteriot.mi, a data utilization solution for the manufacturing industry. We will develop these data utilization solutions and the business expertise we have accumulated into DTS DataManagement Solution (DTS DMS), enabling customers to solve business challenges and create new business opportunities.」

「As the first of our data utilization-focused solutions, we were certified as a SELECT partner by Snowflake Inc. of the United States in May 2022 and began selling its Snowflake product. As the second, we began handling the production management package mcframe 7 SCM/PCM (Note 1) in July 2022. By combining Snowflake, a cloud platform for data utilization, with our existing factory IoT solutions, we will integrate and share previously unconnected data and support efforts to solve challenges in the manufacturing industry.」

「In May 2022, we were certified as a SELECT partner by Snowflake Inc. of the United States and began selling its Snowflake product. Leveraging the business expertise we have developed, we will progressively expand our lineup of DX and data utilization solutions, which combine business applications with data analytics to enable companies to use their data effectively, and provide one-stop support, from consulting through implementation and operations, to help customers achieve DX across their entire value chains.」

「In December 2021, we were certified in the “Premier” segment of ServiceNow’s service partner program after meeting the requirements for systems integration experience, customer evaluations, and engineer development. We will continue to expand our cloud business.」

「We are working to expand sales of ReSM plus, which supports in-house help desk operations with digital technology, and to win SI projects involving ServiceNow, which serves as its underlying platform. In June 2021, we also made アイ・ネット・リリー・コーポレーション株式会社 a consolidated subsidiary and established a structure covering the entire construction of network infrastructure, including facilities. Going forward, we will continue to expand the network solutions business by leveraging the strengths of each group company.」

「We are working to expand sales of ReSM plus, a service that supports in-house help desk operations with digital technology, win SI projects involving ServiceNow, which serves as its underlying platform, and strengthen the network solutions business.」

「In the information services industry, traditional business models such as contract-based system development and operations are entering a period of transformation, and we expect the market for services- and solutions-based business models to expand. We recognize adapting to DX as an important challenge in responding to these markets and to diverse customer needs.」

「We are working to expand sales of ReSM plus, a service that supports in-house help desk operations with digital technology, and to win SI projects involving ServiceNow, which serves as its underlying platform. We will also support customers considering implementation, including through proof-of-concept projects, and propose service improvements based on accumulated data to customers that have already implemented the service.」

「We are working to expand sales of ReSM plus, a service that supports in-house help desk operations with digital technology, and to win SI projects involving ServiceNow, which serves as its underlying platform.」

「We are working to expand sales of ReSM plus, a service that supports in-house help desk operations with digital technology, and to win SI projects involving ServiceNow, which serves as its underlying platform.」

「In December 2019, we began selling ReSM plus, a service based on ServiceNow (Note 2) that supports in-house help desk operations with digital technology. By providing a support portal to all employees of customer companies, the service helps resolve issues in their internal operations quickly.」

「To expand its digital business and SoE-type business, the company is working to use agile development and application automatic code-generation tools such as GeneXus, shortening development periods and improving quality.」

「For ReSM, a full-management service centered on a remote operations monitoring center operating 24 hours a day, 365 days a year, the company is working to improve efficiency through the automation of monitoring operations and enhance work quality, and is developing a prototype.」

「To provide broad one-stop support for customer needs such as cloud migration and security measures, the company established an SI promotion function within its Sales Division and is working to strengthen proposal activities in coordination with account sales representatives.」

「To provide broad one-stop support for customer needs such as cloud migration and security measures, the company established an SI promotion function within its Sales Division and is working to strengthen proposal activities in coordination with account sales representatives.」

「To provide broad one-stop support for customer needs such as cloud migration and security measures, the company established an SI promotion function within its Sales Division and is working to strengthen proposal activities in coordination with account sales representatives.」

「To expand its top line and broadly address customer needs, the company launched a specialist proposal team for total SI and is further expanding its SI, solution, and service-based businesses in addition to its traditional contract-based business.」

「The company launched a specialist proposal team for total SI and is further expanding its SI, solution, and service-based businesses in addition to its traditional contract-based business.」

「To expand its top line and broadly address customer needs, the company is expanding its SI, solution, and service-based businesses in addition to its traditional contract-based business.」

「In addition to its traditional contract-based business, the company is expanding into SI, solution, and service-based businesses.」

「Accordingly, in addition to its traditional contract-based business, the company is expanding into SI, solution, and service-based businesses.」

「Accordingly, in addition to its traditional contract-based business, the company is expanding into SI, solution, and service-based businesses. It has also established a development structure capable of providing one-stop services ranging from application development to infrastructure construction by assigning infrastructure engineers to the Financial and Corporate Telecommunications Business divisions in support of the transformation of its business model.」

「Accordingly, in addition to its traditional contract-based business, the company is expanding into SI, solution, and service-based businesses.」

「In the information services industry, traditional business models such as contract-based systems development and operations are entering a period of transformation, and the environment is becoming one in which significant future business expansion cannot be expected. In their place, service- and solution-based business models are expected to grow, particularly in markets for cloud, mobile, social, big data, and IoT services.」