Improvement of the management control platform and system transition beginning in 2022
First written in FY2021. 2 of 3 entries say "Advanced", first in FY2022. Latest entry: FY2023.
11 other companies' latest entry also says "Advanced".
- FY2023AdvancedAnnual report
「We will promote internal digital transformation to achieve highly profitable and efficient business operations by using the newly introduced and developed CRM and SFA systems forming the customer management platform, responding promptly to customer needs, visualising business activities, optimising the allocation of management resources, and promoting use that will improve the acquisition of new customers and reduce the loss of existing customers.」
Improvement of the management control platform progressed to the stage of using the newly introduced and developed CRM and SFA systems and promoting internal digital transformation. - FY2022AdvancedAnnual report
「We will promote internal digital transformation to achieve highly profitable and efficient business operations by using the newly introduced and developed CRM and SFA systems forming the customer management platform, responding promptly to customer needs, visualising business activities and optimising the allocation of management resources.」
Regarding the management control platform, which was scheduled to be progressively migrated from 2022, the company has moved to the stage of using the newly introduced and developed CRM and SFA systems and has indicated a policy of optimising customer response and the allocation of management resources. - FY2021First statedAnnual report
「To improve profitability, we are working to improve and strengthen the management control platform in response to changes in the business environment, including the management plan and the approach to profit management, and will progressively switch to a new system from 2022.」
As a measure to improve the management control platform and establish a high-profitability business structure, the company disclosed for the first time its plan to progressively switch to a new system from 2022.