Strengthening the response framework for the April 2017 further consumption tax rate revision

「Welcoming many visitors under the theme “A Day Where General Affairs, Human Resources and Accounting Professionals Find What They Want to Know Now,” we provided information on the invoice system and Electronic Books Preservation Act, both of which had entered full-scale operation, as well as human-capital management, health management and initiatives leading to improved engagement.」

「We have obtained JIIMA certification for PCA Hub eDOC and the PCA Financial Accounting series, certifying that they meet the legal requirements of the Electronic Books Preservation Act. We will promote accurate対応 to the amended Electronic Books Preservation Act and the invoice system effective October 2023, and support DX in customers’ operations through the digitization and digital transformation of their environments.」

「We held seminars on legal revisions, including the invoice system shortly before its launch, as well as human-capital management, health management and other initiatives to improve engagement. We introduced a wide range of products to promote productivity improvements and digitalization in back-office operations, centered on PCA Hub services.」

「As a standard feature of PCA Hub eDOC, an electronic document-storage service対応 to the Electronic Books Preservation Act designed to promote paperless operations at small and midsize companies, we began providing a desktop application (the eDOC Upload Tool) in May 2023. The application automatically uploads files saved in local computer folders to PCA Hub eDOC in the cloud.」

「In November 2022, we began providing a new service that adds an AI-OCR option to PCA Hub eDOC, enabling tax-related and other official documents to be automatically read and registered using AI-OCR. We subsequently released PCA Hub Payroll Statements and PCA Hub Transaction Statements in March 2023.」

「To対応 to these制度, we will develop services centered on the PCA Hub series. In November 2022, we began providing a new service that adds an AI-OCR option to PCA Hub eDOC, enabling tax-related and other official documents to be automatically read and registered using AI-OCR.」

「We will accurately対応 to the amended Electronic Books Preservation Act and the invoice system, which took effect in October 2023, and support DX in customers’ operations through the digitization and digital transformation of their environments.」

「Net sales were ¥1.4 billion, or 11.6%, above plan. This was mainly due to the impact of preparations for the October 2019 consumption tax revision and replacement of personal computers following the end of support for the Windows 7 operating system in January 2020, which exceeded our expectations, among other factors.」

「At the company, demand for software upgrades through the end of September 2019 increased significantly because the amendments to consumption tax and related taxes took effect as scheduled in October 2019.」

「Against this backdrop, PCA Strategy Forum 2019, which began in Sapporo in October, was held at 11 venues under the theme "From Things to Experiences." Attendance by sales partners substantially exceeded the previous year's level, and we presented our new technologies and concepts.」

「From October 2018, our Group held PCA Strategy Forum 2019 in major cities across Japan and promoted digital-first products using the cloud and RPA, as well as products addressing regulatory changes such as the change of era name and the consumption tax reform.」

「In preparation for the 10% consumption tax revision postponed to October 2019, we began introducing AI-based web support (a virtual agent) in April 2017 to keep the required increase in call center staff to a minimum, and will continue strengthening the service with the goal of increasing customer utilization further.」

「However, although there are signs of improvement in the outlook for the Japanese economy, it will be necessary to monitor developments closely because factors including the 10% consumption tax revision, postponed again to October 2019, remain ahead.」

「Although uncertainty over the outlook began to ease after Prime Minister Abe announced in May that the consumption tax increase would be postponed by 2.5 years,」

「In preparation for the 10% consumption tax revision, including the reduced tax rate scheduled for April 2017, further strengthening of our support structure has become an urgent priority. We are strengthening the structure by maintaining the increase in call center staff implemented in the previous fiscal year and improving the web inquiry system.」