Improving Customer Satisfaction
First written in FY2018-Q1. 16 of 21 entries say "Restated". Latest entry: 2026-06-04.
The whole theme swung hardest in 2021: 2 of 6 companies on the "Worse" side.
9 other companies' latest entry also says "Advanced".
- FY2025-H1RestatedAnnual report
「The company absorbed large-scale renovation construction costs to improve customer satisfaction, as well as the impact of cost inflation,」
The company continued large-scale renovations to improve customer satisfaction, and stated that the resulting costs were absorbed by the hotel business. - FY2024-Q3AdvancedAnnual report
「The company’s attentive services, which place a strong emphasis on customer satisfaction, were highly rated, and received the satisfaction and support of many customers. Dormy Inn was selected as the top-ranked business hotel brand in the 2023 Japan Customer Satisfaction Index (JCSI) for the fourth consecutive year.」
As a concrete result of efforts to improve customer satisfaction, Dormy Inn was selected as the top-ranked business hotel brand in the JCSI for the fourth consecutive year. - FY2024-Q1RestatedAnnual report
「In addition, the company’s services were highly rated and used by many customers,」
The company continues to explain that its hotel services were highly rated, leading to use by many customers. - FY2023RestatedAnnual report
「Services including the large communal hot-spring baths and authentic saunas that are features of the company’s hotels, as well as carefully selected meals centred on local specialties and late-night ramen, were highly rated and used by many customers.」
The company continues to explain that services including the hot springs, saunas and meals were highly rated, leading to use. - FY2023-Q3RestatedAnnual report
「Services at the company’s hotels, including the bathing facilities and meals, were highly rated and used by many customers.」
The company continues to explain that services including the bathing facilities and meals were highly rated, leading to use by many customers. - FY2023-Q2RestatedAnnual report
「Services including the large communal hot-spring baths and authentic saunas that are features of the company’s hotels, as well as carefully selected meals centred on local specialties and late-night ramen, were highly rated and used by many customers.」
The company continues to state that services including the large communal hot-spring baths, saunas, meals and late-night ramen were highly rated, leading to use by many customers. - FY2023-Q1RestatedAnnual report
「Services including the large communal hot-spring baths and authentic saunas that are features of the company’s hotels, as well as carefully selected meals and late-night ramen, were highly rated and used by many customers.」
Services including the large communal hot-spring baths, saunas, meals and late-night ramen were highly rated, leading to use by many customers. - FY2020RestatedAnnual report
「The Group steadily advanced the two pillars of its medium-term management plan: improving customer satisfaction and proactively undertaking development.」
The company continues to pursue improving customer satisfaction, together with proactively undertaking development, as pillars of its medium-term management plan. - FY2020-Q3RestatedAnnual report
「Although the resort business continued to struggle after being heavily affected by the typhoon in October, the solid dormitory business and the strong performance of the Dormy Inn business, which is growing after overcoming the impact of inbound demand, as well as profits from real estate securitisation as in the previous fiscal year, enabled the company to absorb opening preparation costs, mainly for the resort business, and large-scale renovation costs and other expenses incurred to improve customer satisfaction.」
The company continued to report the occurrence of large-scale renovation costs and other expenses to improve customer satisfaction, which were absorbed at the overall company level. - FY2020-Q2RestatedAnnual report
「In addition, after absorbing approximately ¥70 million in large-scale renovation costs and other expenses for existing properties, the figure was ¥3,841 million, up 3.1% year on year.」
Although large-scale renovation costs were incurred for existing properties in connection with improving customer satisfaction, the dormitory business absorbed them and reported higher profit. - FY2020-Q1RestatedAnnual report
「Although large-scale renovation costs and other expenses were incurred to improve customer satisfaction,」
The company continued large-scale renovations to improve customer satisfaction, resulting in related expenses. - FY2019RestatedAnnual report
「In the hotel business, demand from domestic travelers and inbound visitors continued to increase, while ongoing initiatives to improve customer satisfaction also contributed to achieving RevPAR above the previous fiscal year. This enabled the company to absorb opening costs and other expenses, resulting in higher revenue and profit.」
The company continued initiatives to improve customer satisfaction and achieved RevPAR above the previous fiscal year in the hotel business. - FY2019-Q3AdvancedAnnual report
「Although occupancy rates temporarily declined during the fiscal year due to the impact of a succession of natural disasters and took some time to recover, the promotion of improved customer satisfaction led both average room rates and RevPAR to turn higher in the third quarter of the consolidated fiscal year (October-December 2018).」
Cited the subsequent increases in average room rates and RevPAR following the natural disasters as an achievement of efforts to improve customer satisfaction. - FY2019-Q2RestatedAnnual report
「Although costs of approximately ¥220 million were incurred for a large-scale renovation to improve customer satisfaction」
Stated that approximately ¥220 million was incurred for a large-scale renovation to improve customer satisfaction. - FY2019-Q1AdvancedAnnual report
「As a result of absorbing ¥219 million in costs for a large-scale renovation to improve customer satisfaction」
Stated that a large-scale renovation was carried out to improve customer satisfaction and that the Company absorbed the ¥219 million cost. - FY2018RestatedAnnual report
「Medium-Term Management Plan “Kyoritsu Jump Up Plan” 1. Basic Policy ① Improving customer satisfaction Create products and services that improve customer satisfaction, raise customers' evaluation of the Company, and earn their continued trust.」
Continued to position improved customer satisfaction as a basic policy of the medium-term management plan, citing the creation of products and services as the means. - FY2018-Q3RestatedAnnual report
「Against this backdrop, the Group formulated the five-year medium-term management plan Kyoritsu Jump Up Plan, beginning in the current consolidated fiscal year, and steadily promoted improvements in customer satisfaction and the proactive implementation of development, the plan's core initiatives.」
Continued to promote improving customer satisfaction as a core element of the five-year medium-term management plan. - FY2018-Q2RestatedAnnual report
「Against this backdrop, the Group formulated the five-year medium-term management plan Kyoritsu Jump Up Plan, beginning in the current consolidated fiscal year, and steadily promoted improvements in customer satisfaction and the proactive implementation of development, the plan's core initiatives.」
Continued to promote improving customer satisfaction as a measure under the five-year plan. - FY2018-Q1First statedAnnual report
「The Group formulated the five-year medium-term management plan Kyoritsu Jump Up Plan, beginning in the current consolidated fiscal year, and promoted improvements in customer satisfaction and the proactive implementation of development.」
Identified improving customer satisfaction as a measure under the new five-year medium-term management plan.