Business Coach (9562) · RiskReframed
Risk to Contract Continuation from Service Quality Falling Short of Customer Expectations
First written in FY2024. 1 of 2 entries say "Reframed", first in FY2025. Latest entry: FY2025.
2entries
2years
0from disclosures
How it moved
Same theme, other companies
Risk of contract reductions, termination or non-renewal due to declining service ratingsA theme 8 companies write about · 8 as a headwind · 0 as a tailwind
Business Coach moved to the "Worse" side of this theme in 2025.
The whole theme swung hardest in 2025: 1 of 6 companies on the "Worse" side.
0 other companies' latest entry also says "Reframed".
Ridges = years it wrote progress, valleys = years it wrote worse. Most hopeful companies at the back. Drag to turn, scroll to zoom, right-drag to pan. On a phone, two fingers turn and pinch to zoom; one finger scrolls the page.
Full recordFilings, disclosures and news, newest first
- FY2025ReframedAnnual report
「Inadequate performance by external contractors and other factors could result in lower quality, additional costs, and reputational risk.」
The contract renewal risk arising from service quality below customer expectations is categorized as an external contractor management risk, including inadequate performance by external contractors, additional costs, and reputational risk. - FY2024First statedAnnual report
「However, if we are unable to provide services at the quality customers expect, contract renewals could be disrupted, potentially affecting the Group’s business performance.」
Separate from risks related to external contractors, the company specifically disclosed service quality that fails to meet customer expectations as a contract renewal risk.