Profitability Management Using CAC Payback and LTV/CAC
First written in FY2022. 5 of 7 entries say "Worsened", first in 2026-05-15. Latest entry: FY2026.
airCloset moved to the "Worse" side of this theme in 2026.
0 other companies' latest entry also says "Worsened".
- FY2026WorsenedAnnual report
「In addition to the fact that re-registration by former members, which had been anticipated following the release of Self-Select, fell short of expectations, raising awareness and transforming the member-acquisition model have taken time. As a result, we curtailed advertising and promotional activities in the spring, and the number of members at the end of the fiscal year declined year on year.」
Problems with member acquisition efficiency have become apparent in the form of a decline in members, accompanied by a failure to achieve the target for re-registering former members, delays in transforming the acquisition model, and reduced advertising. - FY2026-H1Short-term acquisition efficiency below expectationsAnnual report
「Although short-term member-acquisition efficiency fell below expectations as a result of strengthening advertising and promotional activities in the autumn, monthly members continue to increase.」
States that short-term member acquisition efficiency fell below expectations as advertising and promotional activities were strengthened. - FY2022First statedAnnual report
「We recover customer acquisition cost (CAC) in 2.5 months (Note 1) and have established a structure that generates earnings over the long term even after CAC payback.」
Manages customer acquisition efficiency based on the CAC payback period and LTV/CAC.