Deepening Customer Relationships
First written in FY2016. 5 of 8 entries say "Advanced", first in FY2020. Latest entry: FY2026.
2 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「Marking the 10th anniversary of its launch and now used by more than 1 million customers, the “Club TOHOGAS” membership website will be revamped, while the range of products handled by the “Club TOHOGAS MALL” e-commerce website will be expanded to improve convenience and satisfaction as a digital platform supporting daily life.」
Digital customer engagement progressed to the renewal of a membership website with more than 1 million users and the expansion of products available on the e-commerce website. - 2026-03-31AdvancedManagement plan
「In fiscal 2026, to improve the convenience and satisfaction provided by the digital infrastructure supporting customers' daily lives, we will expand the products handled by Club TOHOGAS MALL (e-commerce site) and work on renovating the member website.」
For the member website Club TOHOGAS, the Company outlined plans to expand the range of products on its e-commerce site and renovate the website, building on a user base of more than 1 million. - FY2022AdvancedAnnual report
「By expanding content and improving convenience across digital platforms such as the “Club TOHOGAS” customer membership website, “ASMITAS,” which provides useful lifestyle services, and “TOHOBIZNEX,” a total business support website, we will expand customer touchpoints and accelerate the rollout of new services that contribute to richer lifestyles and the resolution of business issues.」
Digital customer engagement expanded from Club TOHOGAS and ASMITAS to the enhancement of multiple platforms, including TOHOBIZNEX for corporate customers, and the rollout of new services. - FY2021AdvancedAnnual report
「In the residential sector, in addition to physical customer touchpoints at locations such as ENEDO, we will further enhance digital touchpoints, including remote sales centers that respond remotely to a range of consultations concerning gas appliances and daily life, to meet customers' diverse needs.」
In addition to conventional local facilities and face-to-face touchpoints, the company clearly identified digital touchpoints such as remote sales centers, expanding customer engagement in response to the COVID-19 pandemic. - FY2020AdvancedAnnual report
「In the residential sector, we provide proposals for a comfortable, eco-friendly lifestyle, including ENE-FARM equipped with IoT functions, and a broad range of services supporting customers' daily lives. We are also further enhancing our group's locally rooted safety and service structure.」
In addition to conventional equipment and membership services, initiatives have expanded to include ENE-FARM with IoT functions, a broad range of lifestyle services, and a locally rooted safety and service structure. - FY2019RaisedAnnual report
「In the residential sector, we will provide proposals for a comfortable, eco-friendly lifestyle, including ENE-FARM, and a broad range of services supporting customers' daily lives, while further strengthening our group's strength in “No. 1 regional safety and services.” In the commercial sector, we will promote initiatives to use energy efficiently across entire areas in line with fuel switching from other sources and urban redevelopment. We will also enhance our services, including by providing optimal energy solutions, to support businesses in the region.」
In addition to conventional equipment proposals and membership services, the company has expanded customer engagement to include No. 1 regional safety and services, energy solutions and a broad range of lifestyle support services. - FY2017RestatedAnnual report
「In the residential sector, our company and ENEDO will work together to propose comfortable, high-efficiency gas appliances, including ENE-FARM, and provide services addressing customers' diverse needs, such as the “Club TOHOGAS” membership website and “Rakuraku Living Support.”」
Initiatives to deepen customer engagement through ENE-FARM, the membership website and lifestyle support services continue. - FY2016First statedAnnual report
「In the residential sector, we will provide services that meet customers' needs as our company and ENEDO work together to strengthen sales of ENE-FARM, promote gas appliance maintenance services and increase the penetration of our membership website. In the commercial sector, we will work to convert customers from other fuels to city gas and propose optimal energy systems through highly efficient gas air-conditioning and cogeneration, as well as comprehensive utility services that provide one-stop responses to customer requests.」
In the residential sector, the company uses ENE-FARM, maintenance services and its membership website, while in the commercial sector it uses fuel switching, high-efficiency equipment and comprehensive utility services.