Growing the top line by becoming customers’ preferred provider
First written in FY2017. 2 of 4 entries say "Advanced", first in FY2024. Latest entry: FY2026.
5 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「For corporate customer services, the company is further enhancing the services provided through its ゼロカーボンパッケージ, which offers comprehensive support from formulating decarbonization plans through to implementing specific measures.」
The means of becoming customers' preferred choice have been expanded from bundled electricity-and-gas proposals to comprehensive services for corporate customers, including zero-carbon planning, distributed energy control, solar power and battery storage, and PPAs. - FY2024AdvancedAnnual report
「For residential customer services, in addition to existing offerings such as those for all-electric homes, the company is promoting subscription, or fixed-fee, offerings such as はぴｅセット, which combines leasing fees for the energy-efficient EcoCute water heater with electricity charges up to a specified amount. It has also announced the launch of はぴｅセットストレジ, a new package combining battery storage leasing with electricity.」
The means of driving top-line growth have been expanded from all-electric homes and electricity-and-gas packages to fixed-fee services combining water heaters and battery storage. - FY2018RaisedAnnual report
「The company will actively pursue initiatives including proposals for all-electric homes and the なっトクパック package combining electricity with 関電ガス for residential customers, total energy proposals combining electricity with gas and group services for corporate customers, and further expansion of electricity sales and wholesale sales outside the Kansai region, particularly in the Tokyo metropolitan area.」
Measures to drive top-line growth have been expanded to include all-electric homes and なっトクパック for households, total proposals for corporate customers, and sales and wholesale sales outside the Kansai region. - FY2017First statedAnnual report
「① Initiatives to become customers' preferred choice: driving top-line growth ・The company will promptly reduce electricity rates after Takahama Power Station Units 3 and 4 and Oi Power Station Units 3 and 4 achieve full-scale operations. In its comprehensive energy business, it will pursue reliable revenue growth by strengthening and promoting total energy proposals that combine electricity with 関電ガス and group services.」
The initiatives to become customers' preferred choice are organized around rate reductions, total energy proposals, and revenue growth.