Improving store productivity and expanding ancillary products in a mature market
First written in FY2016. 8 of 14 entries say "Worsened", first in FY2018-Q1. Latest entry: FY2020.
Hikari Tsushin moved to the "Worse" side of this theme in 2018.
1 other company's latest entry also says "Reframed".
- FY2020Segment reorganisation from the SHOP business to personal services, agency sales and other businessesAnnual report
「We have changed the classification of reportable segments from the current consolidated fiscal year.」
The former SHOP business is no longer presented as a standalone reporting segment; instead, the business is managed and disclosed under a new category that includes personal services and agency sales. - FY2019WorsenedAnnual report
「In mobile phone sales, unit sales have declined due to the maturation of the mobile telecommunications market and other factors, but we have focused on improving store productivity and customer service. As a result, SHOP Business revenue for the fiscal year was ¥87,324 million, down 7.6% from the previous consolidated fiscal year, and operating profit was ¥10,555 million, down 19.4%.」
While focusing on improving store productivity and customer service, full-year SHOP Business revenue declined 7.6% year on year and operating profit declined 19.4%. - FY2019-Q3WorsenedAnnual report
「In mobile phone sales, unit sales have declined due to the maturation of the mobile telecommunications market and other factors, but we have focused on improving store productivity and customer service. As a result, SHOP Business revenue for the nine months ended the third quarter was ¥57,749 million, down 15.1% year on year, and operating profit was ¥7,998 million, down 5.6% year on year.」
While focusing on improving store productivity and customer service, SHOP Business revenue declined 15.1% year on year and operating profit declined 5.6%. - FY2019-Q2WorsenedAnnual report
「In mobile phone sales, unit sales have declined due to the maturation of the mobile telecommunications market and other factors, but we have focused on improving store productivity and customer service. As a result, SHOP Business revenue for the six months ended the second quarter was ¥37,169 million, down 20.2% year on year, and operating profit was ¥5,218 million, down 11.8% year on year.」
While focusing on improving store productivity and customer service, SHOP Business revenue declined 20.2% year on year and operating profit declined 11.8%. - FY2019-Q1WorsenedAnnual report
「In mobile phone sales, unit sales have declined due to the maturation of the mobile telecommunications market and other factors, but we have focused on improving store productivity and customer service. As a result, SHOP Business revenue for the three months ended the first quarter was ¥19,555 million, down 20.0% year on year, and operating profit was ¥2,262 million, down 21.6% year on year.」
While focusing on improving store productivity and customer service, SHOP Business revenue declined 20.0% year on year and operating profit declined 21.6%. - FY2018WorsenedAnnual report
「In mobile phone sales, unit sales declined due to the maturation of the mobile telecommunications market and the effects of the government’s competition promotion policies, among other factors. We continued to implement measures for efficient store operations during the fiscal year, including store consolidation and closure and optimization of operating agencies. As a result, SHOP Business revenue for the fiscal year was ¥94,533 million, down 28.4% from the previous consolidated fiscal year, and operating profit was ¥13,102 million, down 7.3%.」
While continuing to improve store efficiency, full-year SHOP Business revenue declined 28.4% year on year and operating profit declined 7.3%. - FY2018-Q3WorsenedAnnual report
「In mobile phone sales, unit sales declined due to the maturation of the mobile telecommunications market and the effects of the government’s competition promotion policies, among other factors. However, while selling mobile data communication devices and other products besides mobile phone handsets, we continued to implement measures for efficient store operations during the nine months ended the third quarter, including store consolidation and closure and optimization of operating agencies. As a result, SHOP Business revenue for the nine months ended the third quarter was ¥67,997 million, down 30.0% year on year, and operating profit was ¥8,477 million, down 7.9% year on year.」
While continuing to sell mobile data communication devices and improve store efficiency, SHOP Business revenue declined 30.0% year on year and operating profit declined 7.9%. - FY2018-Q2WorsenedAnnual report
「In mobile phone sales, unit sales declined due to the maturation of the mobile telecommunications market and the effects of the government’s competition promotion policies, among other factors. However, while selling mobile data communication devices and other products besides mobile phone handsets, we continued to implement measures for efficient store operations during the six months ended the second quarter, including store consolidation and closure and optimization of operating agencies. As a result, SHOP Business revenue for the six months ended the second quarter was ¥46,550 million, down 26.4% year on year, and operating profit was ¥5,913 million, down 6.6% year on year.」
While continuing to sell mobile data communication devices and improve store efficiency, SHOP Business revenue declined 26.4% year on year and operating profit declined 6.6%. - FY2018-Q1WorsenedAnnual report
「In mobile phone sales, unit sales declined due to the maturation of the mobile telecommunications market and the effects of the government’s competition promotion policies, among other factors. However, while expanding sales of mobile data communication devices other than mobile phone handsets, we implemented measures for efficient store operations during the three months ended the first quarter, including store consolidation and closure and optimization of operating agencies. As a result, SHOP Business revenue for the three months ended the first quarter was ¥24,436 million, down 23.0% year on year, and operating profit was ¥2,884 million, down 15.7% year on year.」
While expanding sales of mobile data communication devices and improving store efficiency, SHOP Business revenue and operating profit both declined year on year. - FY2017AdvancedAnnual report
「In mobile phone sales, unit sales declined due to the maturation of the mobile telecommunications market and the effects of the government’s competition promotion policies, among other factors. However, while expanding sales of mobile data communication devices other than mobile phone handsets, we implemented measures for efficient store operations during the fiscal year, including store consolidation and closure and transferring company-operated stores to our group’s agencies. As a result, SHOP Business revenue for the fiscal year was ¥131,967 million, down 17.4% from the previous consolidated fiscal year, while operating profit was ¥14,137 million, up 1.0%.」
The company continued to expand sales of mobile data communication devices and consolidate stores and transfer them to agencies, resulting in a 1.0% year-on-year increase in full-year SHOP Business operating profit. - FY2017-Q3AdvancedAnnual report
「In mobile phone sales, our group also saw unit sales decline due to the maturation of the mobile telecommunications market and the discontinuation of “effectively zero-yen devices,” among other factors. However, while expanding sales of mobile data communication devices other than mobile phone handsets, we continued to implement measures for efficient store operations, including store consolidation and closure and actively transferring the operation of company-operated stores to our group’s agencies, as in the previous consolidated fiscal year. As a result, SHOP Business revenue for the nine months ended the third quarter was ¥97,115 million, down 16.5% year on year, while operating profit was ¥9,205 million, up 14.4% year on year.」
The company continued to expand sales of mobile data communication devices and consolidate stores and transfer their operation, resulting in a 14.4% year-on-year increase in SHOP Business operating profit. - FY2017-Q2AdvancedAnnual report
「In mobile phone sales, our group also saw unit sales decline due to the maturation of the mobile telecommunications market and the discontinuation of “effectively zero-yen devices,” among other factors. However, while expanding sales of mobile data communication devices other than mobile phone handsets, we continued to implement measures for efficient store operations, including store consolidation and closure and actively transferring the operation of company-operated stores to our group’s agencies, as in the previous consolidated fiscal year. As a result, SHOP Business revenue for the six months ended the second quarter was ¥63,210 million, down 14.5% year on year, while operating profit was ¥6,334 million, up 32.7% year on year.」
The company continued to expand sales of mobile data communication devices and consolidate stores and transfer their operation, resulting in a 32.7% year-on-year increase in SHOP Business operating profit. - FY2017-Q1AdvancedAnnual report
「In mobile phone sales, our group also saw unit sales decline due to the maturation of the mobile telecommunications market and the discontinuation of “effectively zero-yen devices.” However, while expanding sales of mobile data communication devices other than mobile phone handsets, we pursued greater efficiency by implementing measures for efficient store operations, including store consolidation and closure and actively transferring company-operated stores off balance sheet by transferring them to our group’s agencies, as in the previous consolidated fiscal year.」
The company is expanding sales of mobile data communication devices other than mobile phone handsets and advancing measures to grow profit in a mature market. - FY2016First statedAnnual report
「As the mobile telecommunications market matures, improving productivity at existing stores is a challenge for the SHOP business. We also aim to drive profit growth by expanding beyond mobile phone handset sales into ancillary products such as mobile data communication devices and mobile content.」
Against the backdrop of a maturing mobile phone market, the Group aims to improve productivity at existing stores and expand into ancillary products.