USEN Group’s B2B One-Stop Solutions and Expanded Service Lineup

「As part of its store DX initiatives, LG Electronics Japan and USEN jointly developed USEN Ticket & Pay, a self-ordering kiosk for restaurants, which the company began selling in December 2025. The product combines the functions of a ticket vending machine and a self-service payment machine, offering a solution that simultaneously reduces labor requirements and increases average customer spend in the restaurant industry.」

「The company is also focusing on developing services in-house. In March 2025, USEN began selling USEN Register, jointly developed with NTT DATA. USEN Register is a high-function POS register for restaurants that integrates specially designed and developed proprietary hardware and software, contributing to greater operational efficiency at restaurants.」

「USEN FIELDING was established as an independent company after being spun off from USEN's field engineering division. It has now obtained the licenses required for the construction business and provides one-stop field services for a wide range of solutions, including not only audio-related construction but also electrical and telecommunications work, POS registers, cameras, karaoke systems and robots.」

「On 20 November 2023, the company began selling USEN MUSIC Entertainment, enabling a new comprehensive in-store experience solution featuring customer-participation entertainment that integrates sound and video rather than merely providing background music.」

「In March 2024, Naie, Hokkaido, became the first local government to begin using USEN MUSIC Enterprise to provide music at public facilities and station-front plazas according to the location and time of day. The company supports efforts to develop a community where everyone, regardless of age or status, can connect through music. It also launched USEN Oshikatsu Request, a song-voting service open to everyone as part of music artists' fan activities, through its USEN music streaming service, and is seeking to raise awareness among younger people through the service.」

「In November 2023, the company began selling USEN MUSIC Entertainment, a customer-participation entertainment service integrating sound and video rather than merely providing background music. In addition, as part of its store DX services, the company has proposed the use of food-serving and transport robots, and in January 2024 USEN was the only Japanese company to receive the Best Partner of the Year 2023 and Excellent Service Performance Partner 2023 awards from SHENZHEN PUDU TECHNOLOGY CO., LTD.」

「WannaEat㈱ operates WannaEat, a food select shop offering more than 110 food brands, and is seeking to expand its franchisee and customer base by creating new food brands. On 1 September 2023, it made ㈱Toremoro a subsidiary and added Orderly, a centralized food-delivery order management service, to its own service lineup. By pursuing bundled sales with FuShare, its food-delivery brand franchise service, the company can increase the value it provides to franchise stores.」

「The company packages and provides DX solutions for every operation, from front-of-house to back-office functions, and promotes operational efficiency, labor savings and contactless operations by providing comprehensive support for service implementation and after-sales follow-up, while proposing new approaches to store management. In particular, regarding food-serving robots, the company has actively promoted their introduction at restaurants to address customers' challenges of labor shortages and productivity improvements, while delivering safe and efficient contactless customer service.」

「In particular, regarding food-serving robots, the company has actively promoted their introduction at restaurants to address customers' challenges of labor shortages and productivity improvements during and after COVID-19, while delivering safe and efficient contactless customer service.」

「The company packages and provides DX solutions for every operation, from front-of-house to back-office functions, and promotes operational efficiency, labor savings and contactless operations by providing comprehensive support for service implementation and after-sales follow-up, while proposing new approaches to store management. In addition, as part of its efforts to address customers' challenges of labor shortages and securing time for recruitment and training during and after COVID-19, the company has actively promoted the introduction of food-serving and transport robots to deliver safe, enjoyable and efficient contactless customer service.」

「As part of its efforts to provide highly specialized support for stores, the company was certified by the Small and Medium Enterprise Agency as a Certified Management Innovation Support Organization and began offering free application support for the Japan Finance Corporation's SME Management Enhancement Fund in March this year.」

「To help address labor shortages during the COVID-19 pandemic, we began initiatives to support recruitment through the “Indeed” job search engine. As the use of cashless payments has increased among business establishments to minimize contact opportunities, “U Pay” also began offering a service that enables next-day settlement when certain conditions are met, addressing the challenge of cash-flow management. We have continued to focus on providing services and products that resolve the challenges of store management.」

「We provide the “USEN IoT PLATFORM,” a one-stop solution for making store management smarter through wireless communications and IoT. The USEN IoT PLATFORM provides wireless communications and business equipment through the latest technologies on a one-stop basis, including “U AIR,” business Wi-Fi that enables internet access without line installation work, and “UMUSIC,” which combines more than 50 years of expertise in store BGM with AI to create optimal BGM for each store based on its characteristics. Centered on this service, “USEN Marutto Store DX” packages and provides DX solutions for all operations, from front-office to back-office functions, including the cloud POS cash register “U Register,” payment service “U Pay,” ordering systems, security cameras, in-store signage and insurance. It provides comprehensive support for service implementation and after-sales follow-up, promoting operational efficiency, labor saving and contactless service while proposing new approaches to store management.」

「USEN adopted the vision of a “one-stop solution for making store management smarter through IoT” and focused on expanding sales of the “USEN IoT PLATFORM,” alongside the cloud POS cash register “U Register” and payment service “U Pay.”」

「Under these circumstances, our group sought to provide strong support for the digital transformation of customer companies in the business establishment sector, which has been significantly affected, particularly in the restaurant, tourism and lodging industries. We focused on identifying their immediate needs and providing services carefully and promptly, while leveraging synergies across our group to deliver comprehensive support.」

「To address themes of strong customer interest, such as “contactless and non-face-to-face service” and “labor saving,” we began introducing “U Register Ticket & Pay” and the “Servi” serving and transport robot, helping make a range of customer service activities at stores contactless and contributing to labor savings.」

「USEN has adopted the vision of a “one-stop solution for making store management smarter through IoT” and began providing the “USEN IoT PLATFORM.” This platform offers wireless communications and business equipment through the latest technologies on a one-stop basis, including “U AIR,” business Wi-Fi that enables internet access without line installation work, and “U MUSIC,” which combines more than 50 years of expertise in store background music with AI to create optimal BGM for each store based on its characteristics.」

「In August 2020, USEN-NEXT Financial, our joint venture with Shinsei Bank, began providing financial services to our group’s corporate customers jointly with APLUS.」

「Following the tightening of requirements for joint guarantors in leases under the Civil Code revision in April 2020, we launched a tenant rent guarantee service as part of our opening assistance. Through a business partnership with LINE, we also began coordinating systems and sales for “U Register FOOD,” a tablet POS cash register for restaurants, and “LINE Pokeo,” a takeaway service that enables customers to search for stores, place orders and make advance payments through LINE.」

「In January 2020, we established USEN-NEXT Financial as a joint venture with Shinsei Bank and are working to improve convenience for small businesses such as restaurants, beauty salons and various retailers through financial services including business credit and installment financing, vendor leasing, corporate credit cards and lending.」

「Under these circumstances, our group focused on initiatives to help address the challenges of business establishments by offering products such as tablet POS cash registers and labor-saving products, and by providing attentive support tailored to their needs.」

「For commercial and tourist facilities, we began providing “USEN Omotenashi Cast,” an announcement app capable of delivering in multiple languages the announcements required in various situations, including searches for lost children, calling customers, providing information on in-facility services and issuing alerts, thereby supporting measures to address inbound demand among our customers. Cansystem also teamed up with Safie Inc. and USEN to become the leading provider of camera services for stores and commercial facilities, and began selling “NEXT Cloud View,” a cloud-based camera service intended to provide video-based crime prevention, operational efficiency and marketing analysis services for offices and stores.」

「The main lineup of services for stores and commercial facilities includes “U Register,” a multifunctional, low-cost tablet POS cash register; “U Register TTO,” an optional function of “U Register” that allows customers to place their own orders to address staff shortages and inbound demand in the restaurant industry; “U-Order,” a tablet-based self-ordering system installed on tables and elsewhere; “UPLink,” a store app creation service; “USEN SPOT” Wi-Fi for business establishments; “USEN SPOT Enterprise” Wi-Fi for chain stores; the “Viewla series” of IP cameras known for their easy smartphone and tablet connectivity and operation; “USEN Reservation,” a reservation service for restaurants; and “USEN PAYGATE,” a card payment service. In February 2019, as part of a business partnership with Recruit Lifestyle, we also began selling “AirREGI for USEN” and “AirREGI Handy for USEN.”」

「For business establishments and chain stores, we sought to enhance the lineup of services for stores and commercial facilities, proposing comprehensive solutions and support ranging from opening assistance and the development of the business environment to customer acquisition and sales promotion, centered on music distribution and IoT services.」

「These initiatives have made it possible to provide one-stop solutions addressing all the challenges faced by stores, from preparation for opening and the opening itself to building a successful business.」

「For business establishments and chain stores, we sought to enhance the lineup of services for stores and commercial facilities, proposing comprehensive solutions and support ranging from opening assistance and the development of the business environment to customer acquisition and sales promotion, centered on music distribution and IoT services. In February 2018, to contribute to the convenience and growth of business establishments, we also began selling short-term, low-value insurance to businesses such as restaurants, beauty salons and retailers among USEN’s customer base.」

「The main lineup of services for stores and commercial facilities includes “USEN Register,” a multifunctional, low-cost tablet POS cash register, and “USEN Hikari,” among others.」

「In July 2017, we launched “REACH STOCK,” a platform connecting chefs at restaurants nationwide with producers via smartphones and tablets to create new distribution channels. We believe that synergies can be expected in the future by leveraging the nationwide network of professional chefs built through “Hitosara,” our restaurant information service supporting customer acquisition.」

「To establish our position as a solutions provider capable of addressing, on a one-stop basis, the needs and challenges of customers across diverse B2B markets, including hotels, hospitals, golf courses and small and medium-sized offices, as well as customers of our core music broadcasting business, we continued to strengthen our existing businesses and actively worked to expand our service lineup, including proposals for opening-support content and entry into the energy business, particularly electricity.」