New Products and Expansion into New Markets for Business-Use Systems

「As part of its efforts to advance DX in stores, the company began selling “USEN Ticket & Pay” from December 2025, a self-ordering KIOSK for restaurants jointly developed by LG Electronics Japan Co., Ltd. and USEN.」

「USEN-ALMEX manufactures and sells vending machines, repeat-visit reception machines and high-performance KIOSK terminals for accommodation facilities and medical institutions, supporting labor reduction and operational efficiency. It has also begun selling guidance robots for clinics, addressing staff shortages in the clinic industry.」

「The company linked the serving and transport robot “KettyBot Pro” with the calling service “USEN BELL” and launched a service that allows staff to call the robot to a table to collect used dishes. The robot is making a greater contribution to reducing staffing and labor in store operations.」

「In July 2024, the company installed multiple units of its self-check-in system for accommodation facilities and automatic payment machines for hot-spring facilities at Ryugujo Spa Hotel Mikazuki, a large-scale integrated resort in Chiba Prefecture.」

「Because hospitals and clinics face difficulty staffing reception counters adequately due to labor shortages and work-style reforms, the company began linking the facial-recognition card reader “Sma-pa My Number Touch,” which supports online eligibility verification, with the next-generation multifunctional reception terminal “Sma-paTERMINAL” and the automatic repeat-visit reception machine “APS-3300,” enabling reception and health insurance card verification to be performed together. This helps reduce the workload involved in verifying insurance eligibility at reception.」

「Because hospitals and clinics face difficulty staffing reception counters adequately due to labor shortages and work-style reforms, the company began linking the next-generation multifunctional reception terminal “Sma-pa TERMINAL” with the facial-recognition card reader “Sma-pa My Number Touch,” which supports online eligibility verification.」

「During the cumulative first quarter of the current consolidated fiscal year, demand became apparent at many facilities for replacing equipment with devices compatible with the new banknotes and for new installations, following the introduction of the invoice system in October 2023 and the start of issuance of new banknotes in July 2024. Sales therefore continued to grow from the previous quarter.」

「At hospitals and clinics, it is difficult to staff reception counters adequately because of labor shortages and work-style reforms, while there is also demand for non-face-to-face reception and space savings. In response, the company began selling the new, industry’s smallest self-checkout machine, “FIT-B for Clinic,” addressing the diversification of payment methods and staff reduction.」

「The company began selling the new, industry’s smallest self-checkout machine, “FIT-B for Clinic,” addressing the diversification of payment methods and staff reduction. It also developed and began providing “FIT-A,” an automatic payment machine for veterinary hospitals that addresses excessive workloads caused by chronic staff shortages and the need for contactless, non-face-to-face service.」

「Against this backdrop, in anticipation of the recovery of the accommodation industry and the return of inbound tourism, the company began introducing the facial-recognition check-in service “Cyphy-inn (サイフィイン)” to lead the hotel industry’s digital transformation.」

「Previously, online eligibility verification using a facial-recognition card reader was unavailable to anyone without a My Number card, both for “Sma-pa My Number Touch” and competing products. With its proprietary new function, “Sma-pa My Number Touch” now enables online eligibility verification using either a My Number card or a health insurance card.」

「New demand has also emerged at golf courses and facilities in other industries that had previously centered their services on human hospitality and had not needed labor-saving and staff-reduction equipment such as self-payment machines. The company viewed this as a major business opportunity and has responded proactively.」

「In October 2021, the company developed and began providing “Sma-pa Messaging,” a messaging system using the “Sma-pa” smartphone app, which can synchronize with the next-generation multifunctional reception terminal “Sma-pa TERMINAL.”」

「Against this backdrop, in the hotel sector the company began initiatives aimed at the post-COVID period, including the release of “IoT Terminal,” which uses DX centered on in-room televisions to enable smart hotel rooms, and “Stay Concierge,” a DX app connecting hotels with guests.」

「In addition, the company released “Sma-pa TERMINAL DESKTOP,” a next-generation multifunctional reception terminal.」

「In addition, with the post-COVID period in mind, the company released “Stay Concierge,” a service for creating official apps that enable safe, secure, contactless and staffless hotel operations, and “IoT Terminal,” a guest-room television system that visualizes guests’ stay status and helps provide a comfortable environment.」

「As the eligibility-verification card reader "Mynatouch" was selected as one of the recommended devices, we actively pursued proposals and promotional activities targeting small hospitals, including private hospitals, as well as dental practices and dispensing pharmacies that we had previously been unable to approach, working to create a new market.」

「Under these circumstances, for restaurants we developed a personal ordering system that allows customers to create and order original menus while selecting their preferred ingredients and quantities, together with a payment system linked to newly developed KIOSK terminals (automated payment machines) that enables fully unmanned payment. We began providing a service that can make all customer-service operations from entry to payment unmanned except for serving food, improving employee operating efficiency and raising turnover.」

「To improve customers' operating efficiency and service, we developed a new automated payment machine for amusement facilities combining design and functionality, and began deliveries to the amusement industry for the first time.」

「In hospitals, we launched a next-generation kiosk incorporating facial recognition using artificial intelligence and insurance-card verification, drawing on the culmination of our technology and expertise developed over many years. We also launched a payment machine for clinics, making it possible to achieve the labor and workload reductions previously realized mainly through equipment installations at general hospitals in smaller hospitals such as clinics and dental practices. Deliveries have continued to grow steadily.」

「In addition, ALMEX System Technology Asia Sdn.Bhd., the Malaysian subsidiary commonly known as ASTA, delivered an automated check-in machine to the IXORA Hotel in Penang, Malaysia, in May 2019, marking its full-scale entry into the Asian market. In the hospital market, we launched "Sma-pa CHECK OUT," a post-payment hospital billing app that allows users to pay their hospital bills later using a single smartphone app.」

「In the hospital market, we began selling the next-generation reception machine "Sma-pa TERMINAL" in February 2019, integrating functions ranging from medical reception to payment. Its facial-recognition function uses AI and can be linked with reception and payment, automatic insurance-card verification, and fever detection by a thermal camera.」

「In addition, we delivered the AI robot "unibo," handled by Unirobot Corporation, with which we formed a capital and business alliance in November 2015, to the newly opened Henn na Hotel Hamamatsucho. Under the corporate philosophy of "bringing techno-hospitality to the world," we are actively pursuing expansion not only in the hotel accommodation industry, but also into healthcare, including hospitals, clinics and nursing-care facilities, as well as the food service and retail industries in which group companies have strengths.」

「In March 2018, we released "innto," an accommodation management system for budget lodging facilities. "innto" centrally manages information relating to guest rooms, systematizing information previously managed manually and reducing the operational burden, thereby enabling us to enter the new market of budget lodging facilities.」

「In addition to launching an automated payment machine for clinics and dispensing pharmacies that achieves a smaller footprint, we prepared to launch the next-generation social robot "Unibo" for hotels and hospitals.」

「In addition to launching an automated payment machine for clinics and dispensing pharmacies that achieves a smaller footprint, we prepared to launch the next-generation social robot "Unibo" for hotels and hospitals.」

「To acquire new markets, we developed an automated payment machine for clinics and dispensing pharmacies that achieves a smaller footprint, and prepared to launch the next-generation social robot "unibo" for hotels and hospitals.」