Risk of personal information leaks, unauthorized access and misuse
First written in FY2017. 3 of 7 entries say "Worsened", first in FY2020. Latest entry: FY2026.
The whole theme swung hardest in 2025: 7 of 60 companies on the "Worse" side.
- FY2026MaterialisedAnnual report
「In fiscal 2025, an incident occurred in which unauthorized access to a system operated by a business partner may have resulted in the leakage of personal information belonging to users of the Group's services.」
Regarding the risk of personal information leaks and unauthorized access, an actual incident occurred in which unauthorized access to a contractor's system may have resulted in an information leak, prompting customer notifications, regulatory reporting and stronger oversight of the contractor. - FY2024MitigatedAnnual report
「To manage this personal information on an integrated Group-wide basis, the Company established a personal information management office in April 2022, when the revised Act on the Protection of Personal Information came into force. It also supports the development of the privacy policy and terms of use for TBS Group ID, which launched in October 2023, to ensure that operations proceed without disruption.」
It describes the establishment of a personal information management office and the development of the privacy policy and terms of use for TBS Group ID, providing specifics on the management framework. - FY2022WorsenedAnnual report
「The revised Act on the Protection of Personal Information came into force on 1 April 2022, strengthening the obligations of personal information-handling businesses. Against this backdrop, it identifies the possibility of impacts if incidents such as personal information leaks, unauthorized access or misuse, or information leaks and system destruction caused by ransomware occur.」
In light of the revised Act on the Protection of Personal Information, it explicitly identifies risks including information leaks and system destruction caused by ransomware. - FY2021WorsenedAnnual report
「The Group holds personal information relating to program performers and viewers, general merchandise vendors, its mail-order business and online membership services, and stores this and other data in internal databases and external cloud services.」
It specifies that personal information and other data are stored in internal databases and external cloud services, while the increasing sophistication of cyberattacks and liability for damages remain risks. - FY2020WorsenedAnnual report
「Although the Group handles this personal information and other data with due care and has implemented advanced security measures, cyberattacks have become increasingly sophisticated and sophisticated. Any leakage, unauthorized access or misuse could affect the Group's business results and financial position through declining trust in the Group and liability for damages.」
It explicitly identifies the increasing sophistication and complexity of cyberattacks and potential impacts, including liability for damages, as personal information risks. - FY2018RestatedAnnual report
「Although the Group handles this personal information with due care and has implemented countermeasures, any leakage, unauthorized access or misuse could undermine trust in the Group and affect its business results and financial position.」
It reiterates the risks to trust and business results arising from personal information leaks, unauthorized access and misuse, as well as the countermeasures in place. - FY2017First statedAnnual report
「The Group holds personal information relating to program performers and viewers, as well as information from its general merchandise sales, mail-order and online membership service businesses. Although it handles this personal information with due care and has implemented countermeasures, any leakage, unauthorized access or misuse could undermine trust in the Group and affect its business results and financial position.」
It describes the potential impact of leaks, unauthorized access and misuse of personal information held across multiple businesses on trust, business results and financial position.