Building Customer-Centric Integrated Solution Services
First written in FY2018-Q2. 8 of 13 entries say "Advanced", first in FY2020. Latest entry: 2026-10-03.
The whole theme swung hardest in 2026: 1 of 7 companies on the "Worse" side.
5 other companies' latest entry also says "Advanced".
- 2026-10-03AdvancedGovernance
「The Group aspires to be more than a company that simply transports goods. It aims to design supply chains and support the evolution of society.」
The role of integrated solution services has evolved from undertaking individual operations to serving as a strategic partner responsible for designing and executing entire supply chains. - FY2026AdvancedAnnual report
「The company focused on acquiring new operations in priority areas identified in the Medium-Term Management Plan. — Full-year contribution from the logistics facility opened in Europe in the previous fiscal year — Launch of new operations for the distribution and retail sector and new healthcare operations in Japan」
In key areas related to integrated solution services, full-year contributions from European operations and the launch of new operations in distribution and retail and healthcare have been identified as factors behind increased revenue and profit. - FY2023-Q3RestatedAnnual report
「Proposals for alternative transportation routes to support customers' BCP Logistics solution proposals to reduce environmental impact Proposals to improve logistics efficiency by providing end-to-end services from local logistics operations overseas through international transportation and domestic transportation and delivery」
Integrated solution services continue as proposal activities centered on BCP, reduced environmental impact and end-to-end logistics efficiency. - FY2023-Q2AdvancedAnnual report
「The company proposed logistics solutions to help customers address BCP requirements, such as alternative transportation routes, and reduce their environmental impact, as well as proposals to improve logistics efficiency through end-to-end provision of overseas local logistics, international transportation and domestic transportation and delivery. As a result, it acquired new customers, expanded the scope of services commissioned by existing customers, and increased volumes in overseas logistics and forwarding operations.」
Integrated solution services have taken concrete form as end-to-end proposals covering BCP response, reduced environmental impact, and logistics from overseas local operations through domestic transportation and delivery, with results also shown in the acquisition of new customers and the expansion of the scope of services provided to existing customers. - FY2022AdvancedAnnual report
「We will pursue the further development of our proprietary integrated solution services business model, the expansion of sustainability-related businesses supported by competitive proposal and execution capabilities, and the deepening of cross-business initiatives by making maximum use of the Group's broad customer base and individual logistics functions.」
Integrated solution services have progressed from the horizontal expansion into fields in which the businesses had not previously traded to a stage of deeper development, including sustainability-related businesses and deeper engagement in cross-industry operations. - FY2022-Q3AdvancedAnnual report
「注力しているソリューション型物流業務の新規取扱開始や、ヘルスケア物流における新規業務の開始がございました。」
New solution-based logistics operations related to customer-driven integrated solutions have been launched. - FY2021AdvancedAnnual report
「In addition, increased handling of existing solution logistics operations and the launch of new operations related to the integrated solution services on which our group is focused have also contributed,」
Integrated solution services have progressed to a stage at which they contribute to results through increased handling of existing operations and the launch of new operations. - FY2021-Q2AdvancedAnnual report
「Launch of new solution-based logistics operations」
The launch of new solution-based logistics operations has been reported as a focus area related to customer-driven integrated solutions. - FY2020AdvancedAnnual report
「To accelerate the development of end-to-end integrated solution services, we will also review functions across businesses and strengthen our network.」
Measures have become more specific for the latter 2 years of the plan, shifting from the previous horizontal expansion into fields in which the businesses had not previously traded to creating end-to-end services, reviewing functions across businesses and strengthening the network. - FY2019RestatedAnnual report
「The Group will make further growth possible by working as one to develop customer-focused integrated solution services through stronger Group management, extending its solution-proposal capabilities across business areas where transactions have not yet been conducted.」
The development of customer-driven integrated solution services remains a measure under the medium-term plan. - FY2018RestatedAnnual report
「The Group will make further growth possible by working as one to develop customer-focused integrated solution services through stronger Group management, extending its solution-proposal capabilities across business areas where transactions have not yet been conducted.」
The horizontal expansion of solution proposals into fields in which the businesses have not previously traded and the development of customer-driven integrated services continue to be included in the plan. - FY2018-Q3RestatedAnnual report
「The Group will make further growth possible by working as one to develop customer-focused integrated solution services through stronger Group management, extending its solution-proposal capabilities across business areas where transactions have not yet been conducted.」
The horizontal expansion of solution proposals into fields in which the businesses have not previously traded, and the development of customer-driven integrated solutions, continue to be presented. - FY2018-Q2First statedAnnual report
「The Group will make further growth possible by working as one to develop customer-focused integrated solution services through stronger Group management, extending its solution-proposal capabilities across business areas where transactions have not yet been conducted.」
For the first time, specific measures have been presented to expand solution proposals horizontally into fields in which the businesses have not previously traded and build customer-driven integrated services.