Improving user satisfaction and service quality
First written in FY2022. 3 of 5 entries say "Advanced", first in FY2025. Latest entry: 2026-05-12.
0 other companies' latest entry also says "Advanced".
- 2026-05-12AdvancedFinancial results presentation
「We implemented 3 initiatives to improve food quality, with the aim of improving customer satisfaction and our ability to attract residents.」
温冷配膳車、メニュー・食材の改善、管理栄養士との契約を通じた食事品質向上を顧客満足度と集客力の向上策として示した。 - FY2026-H1AdvancedAnnual report
「The first half of the fiscal year ending March 2026 was used to prepare and communicate the revisions internally, and operation began in the second half.」
The revised personnel evaluation system incorporating customer satisfaction, employee satisfaction and compliance began operating in the second half. - FY2025AdvancedAnnual report
「For the new evaluation items, we will add customer satisfaction and employee satisfaction to the evaluation criteria for assistant managers and above, and newly add compliance with laws and regulations to the evaluation criteria for all employees.」
The company plans to add user and employee satisfaction to personnel evaluations for management-level employees and incorporate service quality into the evaluation system. - FY2024RestatedAnnual report
「We believe that our social mission is to provide services that fully satisfy our users.」
The company continues to uphold improving user satisfaction as its social mission. - FY2022First statedAnnual report
「We believe that our social mission is to provide services that fully satisfy our users.」
The company aims to improve user satisfaction through safe, secure and stable services, coordination among facilities, personnel recruitment and an expanded service platform.