High-Quality, High-Value-Added Customer Service
First written in FY2016. 3 of 6 entries say "Advanced", first in FY2022. Latest entry: FY2025.
The whole theme swung hardest in 2025: 2 of 12 companies on the "Worse" side.
3 other companies' latest entry also says "Advanced".
- FY2025AdvancedAnnual report
「We provide free Wi-Fi on aircraft without seatback touchscreen LCD monitors, namely A320neo aircraft. … Through a business alliance with Japanet Holdings Co., Ltd., passengers can enjoy programs broadcast on BS10 (formerly BS Japanext) on aircraft equipped with seatback touchscreen LCD monitors, namely A320 aircraft.」
In addition to existing high-quality services, specific services including free Wi-Fi on A320neo aircraft, programs provided in cooperation with Japanet Holdings and mileage services are described. - FY2023AdvancedAnnual report
「On domestic routes, we offer “FLY WITH PET!,” Japan’s first in-cabin pet service, allowing pet owners to enjoy long-distance travel. Through a business alliance with Japanet Holdings Co., Ltd., we offer the enhanced in-flight magazine “S magazine J catalog,” and passengers can also enjoy programs broadcast on BS Japanext, comprising all 11 channels, on the in-flight monitors.」
In addition to existing high-quality services, the expansion of the customer experience through the provision of in-flight magazines and programs under the alliance with Japanet Holdings, as well as the pet travel service, is described. - FY2022AdvancedAnnual report
「At present, we have reduced some flights as demand for air travel has declined due to the spread of COVID-19, but we will establish a flexible production system and roll out initiatives to stimulate demand while monitoring the pace of demand recovery. We are working to attract leisure customers as well as business travelers, and have also launched a service allowing pets to be brought into the cabin.」
In addition to initiatives for high-quality services, specific service measures aimed at stimulating demand, including attracting leisure demand and services for customers traveling with pets, were described. - FY2021RestatedAnnual report
「The Company aims to be an airline capable of providing “the highest level of hospitality” and offers the following customer services.」
The Company continues to provide high-quality services through leather seats, increased legroom, onboard facilities, complimentary drinks and mileage services. - FY2017RestatedAnnual report
「The Company aims to be an airline capable of providing “the highest level of hospitality” and offers the following customer services.」
The Company continues to provide high-quality services through leather seats, increased legroom, onboard facilities, complimentary drinks and transfer services. - FY2016First statedAnnual report
「The Company aims to be an airline capable of providing “the highest level of hospitality” and offers customer services including the following: all seats are upholstered in leather, and the number of seats on each aircraft is reduced by approximately 20% from the maximum configuration of 180 seats, creating greater legroom so that customers can travel comfortably.」
This is the first reference to measures delivering the highest level of hospitality through seat configuration, onboard facilities and complimentary drinks.