External recognition of operational quality and customer satisfaction
First written in FY2023-Q3. 4 of 7 entries say "Advanced", first in FY2024-Q1. Latest entry: 2026-06-18.
No other company in this theme has enough history to compare yet.
- 2026-06-18Cited as achievedManagement Plans
「定時運航率本邦 8年連続トップ2 （FY2017-2024）」
定時運航率の外部評価について、8年連続トップ2の実績が引用されている。 - FY2025-H1AdvancedAnnual report
「The airline ranked No. 1 in customer satisfaction for the third consecutive year in the domestic long-distance transportation category of the 2024 JCSI (Japanese Customer Satisfaction Index) survey conducted by the Service Productivity & Innovation for Growth Council of the Japan Productivity Center.」
Ranked No. 1 in customer satisfaction in the 2024 JCSI domestic long-distance transportation category, marking the third consecutive year of this achievement. - FY2024AdvancedAnnual report
「The airline achieved the No. 1 on-time performance rate for the sixth consecutive year and ranked No. 1 in customer satisfaction for the second consecutive year in the domestic long-distance transportation category of the JCSI (Japanese Customer Satisfaction Index) survey.」
Achieved the No. 1 on-time performance rate for the sixth consecutive year and ranked No. 1 in customer satisfaction in the JCSI domestic long-distance transportation category for the second consecutive year. - FY2024-Q2AdvancedAnnual report
「In the domestic long-distance transportation category of the 2023 JCSI (Japanese Customer Satisfaction Index) survey conducted by the Service Productivity and Innovation for Growth Council of the Japan Productivity Center, a public interest incorporated foundation, we ranked first in customer satisfaction for the second consecutive year.」
We ranked first in customer satisfaction in the domestic long-distance transportation category of the 2023 JCSI, achieving this result for the second consecutive year. - FY2024-Q1AdvancedAnnual report
「In fiscal 2022, we again ranked first in on-time performance, achieving first place for the sixth consecutive year since fiscal 2017.」
The company ranked first in on-time performance for the sixth consecutive year, extending the previous record of five consecutive years. - FY2023RestatedAnnual report
「We ranked first in on-time performance for the fifth consecutive year, ranked first in customer satisfaction in the domestic long-distance transportation category of the 2022 JCSI (Japanese Customer Satisfaction Index), and also received the Minister of Land, Infrastructure, Transport and Tourism Award at the 4th Japan Service Awards.」
The same external recognition and awards for on-time performance, customer satisfaction and service quality as in the previous filing are also reported in the annual report. - FY2023-Q3First statedAnnual report
「As a result, during the cumulative third-quarter period, we ranked first in on-time performance for the fifth consecutive year, ranked first in customer satisfaction in the domestic long-distance transportation category of the 2022 JCSI (Japanese Customer Satisfaction Index), and received the Minister of Land, Infrastructure, Transport and Tourism Award at the 4th Japan Service Awards.」
External recognition and awards during the period relating to on-time performance, customer satisfaction and service evaluation are described.