Expansion of adjacent businesses, including travel and card businesses
First written in FY2017-Q2. 15 of 32 entries say "Advanced", first in FY2017-Q3. Latest entry: 2026-11-02.
The whole theme swung hardest in 2025: 2 of 15 companies on the "Worse" side.
8 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「We will continue to advance the JAL Mile Life vision, which expands the situations in which customers can earn and use miles, to broaden our customer base and deliver profit growth.」
In the mileage, financial and commerce businesses, JAL expanded customer touchpoints, including mile earning through asset management, experience-based benefits and partnerships with overseas financial institutions, as well as everyday-life and overseas customers. - FY2026-H1AdvancedAnnual report
「We will promote the expansion of attractive benefits comparable to award tickets and the maximization of miles issued through partnerships with Visa and Toyota Alvark Tokyo to expand mile-redemption benefits, as well as the launch of the JAL Luxury Card.」
In its ancillary businesses, JAL expanded its financial and commerce operations and customer touchpoints by broadening partnerships for mile-redemption benefits and launching the JAL Luxury Card. - FY2025AdvancedAnnual report
「In addition, by expanding services such as the JAL Life Status Program and the smartphone payment service JAL Pay, we are working to provide customers with more opportunities for enjoyable, longer-lasting engagement, not only in the aviation sector and not limited to a single year, but throughout their lives.」
JAL continued to expand the JAL Life Status Program and JAL Pay to broaden everyday and lifelong touchpoints beyond air travel. - FY2025-H1A decline in travel revenue and expansion of the mileage, financial and commerce businessesAnnual report
「Travel revenue 64,750 57,117 Mileage/financial and commerce revenue 94,389 98,604」
Travel revenue declined year on year, while mileage/financial and commerce revenue increased. The business mix is changing. - FY2024Recovery in international travel, a decline in domestic travel and an increase in card membershipAnnual report
「International travel passengers handled (10,000 people) 1.7 5.9 343.4% Domestic travel passengers handled (10,000 people) 213.1 170.4 80.0% Card members (10,000 people) 344.3 348.1 101.1%」
The number of international travel passengers handled and card membership increased from the previous year, while domestic travel passengers handled declined to 80.0% of the previous year’s level. - FY2024-Q3Recovery in international travel, a decline in domestic travel and an increase in card membershipAnnual report
「International travel passengers handled (10,000 people) 0.9 4.5 494.5% Domestic travel passengers handled (10,000 people) 152.6 132.4 86.7% Revenue (¥100 million) (before consolidation eliminations) 767 899 117.2% JAL Card Co., Ltd. Card members (10,000 people) 344.4 347.3 100.8%」
The number of international travel passengers handled, JAL Pack revenue and card membership increased from the same period of the previous year, while domestic travel passengers handled declined to 86.7% of the previous year’s level. - FY2024-Q2Continued recovery in the travel business and a modest increase in card membershipAnnual report
「International travel passengers handled (10,000 people) 0.3 2.7 790.8% Domestic travel passengers handled (10,000 people) 87.1 93.4 107.3% JAL Card Co., Ltd. Card members (10,000 people) 344.6 346.2 100.5%」
The number of international and domestic travel passengers handled recovered from the same period of the previous year, while card membership increased modestly from 3.446 million to 3.462 million. - FY2024-Q1Continued recovery in the travel business and broadly flat card membershipAnnual report
「International travel passengers handled (10,000 people) 0.0 1.0 － Domestic travel passengers handled (10,000 people) 38.8 46.6 120.0% Revenue (¥100 million) (before consolidation eliminations) 170 275 161.8% JAL Card Co., Ltd. Card members (10,000 people) 344.8 345.1 100.1%」
The number of domestic travel passengers handled and JAL Pack revenue recovered from the same period of the previous year, while international travel passengers handled also reached 10,000. Card membership was 3.451 million, broadly flat at 100.1% of the previous year’s level. - FY2023-Q3Continued recovery in the travel business and a decline in card membershipAnnual report
「International travel passengers handled (10,000 people) 0.0 0.9 － Domestic travel passengers handled (10,000 people) 73.0 152.6 209.0% Revenue (¥100 million) (before consolidation eliminations) 328 767 233.3% JAL Card Co., Ltd. Card members (10,000 people) 348.8 344.4 98.7%」
The number of domestic travel passengers handled and JAL Pack revenue recovered from the same period of the previous year, and international travel also recovered to 0.9 million passengers, while JAL Card membership declined to 98.7% of the previous year’s level. - FY2023-Q2Recovery in domestic travel alongside a decline in card membershipAnnual report
「Domestic travel passengers handled (10,000 people) 32.1 87.1 271.0% Revenue (¥100 million) (before consolidation eliminations) 155 439 281.9% Card members (10,000 people) 350.6 344.6 98.3%」
The number of domestic travel passengers handled and JAL Pack revenue recovered from the same period of the previous year, while JAL Card membership declined to 98.3% of the previous year’s level. - FY2023-Q1Recovery in domestic travel and continued decline in card membershipAnnual report
「Domestic travel customers (10,000 people) 14.5 38.8 266.7% Revenue (¥100 million, before intersegment eliminations) 67 170 253.1% JAL Card Co., Ltd. Card membership (10,000 people) 353.3 344.8 97.6%」
Domestic travel customers and JALPAK revenue recovered substantially from the previous-year level, while JAL Card membership declined from 3.533 million to 3.448 million. - FY2022Continued decline in travel customers and card membershipAnnual report
「Domestic travel customers (10,000 people) 114.1 100.4 88.0% Card membership (10,000 people) 358.0 346.1 96.7%」
Domestic travel customers were 88.0% of the previous-year level and card membership was 96.7%, with continued weakness in the travel business and card membership. - FY2022-Q3Continued decline in the travel business and card membershipAnnual report
「Domestic travel customers (10,000 people) 99.8 40.9 41.0 Revenue (¥100 million, before intersegment eliminations) 447 172 38.7 JAL Card Co., Ltd. Card membership (10,000 people) 362.8 348.8 96.1」
Domestic travel customers were 41.0% of the previous-year level, JALPAK revenue was 38.7%, and JAL Card membership was 96.1%, indicating continued weakness in the travel business and card membership. - FY2022-Q2Continued decline in the travel business and card membershipAnnual report
「Domestic travel customers (10,000 people) 29.9 17.5 58.7 Revenue (¥100 million, before intersegment eliminations) 142 88 62.0 JAL Card Co., Ltd. Card membership (10,000 people) 366.1 350.6 95.8」
Domestic travel customers and JALPAK revenue fell below the previous-year level, while card membership also declined from 3.661 million to 3.506 million. - FY2022-Q1Recovery in domestic travel and declining card membershipAnnual report
「Domestic travel customers (10,000 people) 4.7 14.5 303.8 Revenue (¥100 million, before intersegment eliminations) 19 67 338.8 JAL Card Co., Ltd. Card membership (10,000 people) 368.7 353.3 95.8」
Domestic travel customers and JALPAK revenue recovered from the previous-year level, while JAL Card membership declined from 3.687 million to 3.533 million. - FY2021Full-year deterioration in the travel and card businessesAnnual report
「Overseas travel customers (10,000 people) 18.3 0.0 0.0% Domestic travel customers (10,000 people) 260.6 114.1 43.8% Card membership (10,000 people) 372.0 358.0 96.2%」
For the full year, overseas travel customers fell to 0.0 million and domestic travel customers declined to 1.141 million, while card membership also decreased to 3.580 million. - FY2021-Q3Continued weakness in the travel business and declining card membershipAnnual report
「Overseas travel customers (10,000 people) 14.9 0.0 0.0 Domestic travel customers (10,000 people) 212.6 99.8 46.9 Card membership (10,000 people) 369.6 362.8 98.2」
Overseas travel customers fell to 0.0 million and domestic travel customers declined to 998,000, while JAL Card membership also decreased from 3.696 million in the same period of the previous year to 3.628 million. - FY2021-Q2Continued weakness in the travel business and flat card membershipAnnual report
「Overseas travel customers (10,000 people) 10.0 0.0 0.0 Domestic travel customers (10,000 people) 146.2 29.9 20.5 Card membership (10,000 people) 365.5 366.1 100.2」
Due to the impact of COVID-19, overseas travel customers fell to 0.0 million and domestic travel customers declined to 299,000, while card membership remained at 3.661 million, or 100.2% of the previous-year level. - FY2021-Q1Sharp decline in the travel business and growth in card membershipAnnual report
「Overseas travel customers (10,000 people) 4.4 0.0 0.0 Domestic travel customers (10,000 people) 69.0 4.7 7.0 Card membership (10,000 people) 361.1 368.7 102.1」
Due to the impact of COVID-19, JALPAK's overseas travel customers fell to 0.0 million and domestic travel customers plunged to 47,000, while JAL Card membership increased to 3.687 million. - FY2020-Q3AdvancedAnnual report
「Overseas travel customers declined from 170,000 to 149,000, domestic travel customers increased from 2.040 million to 2.126 million, and card membership increased from 3.541 million to 3.696 million.」
Domestic travel customers increased 4.2% year on year and JAL Card membership increased 4.4%, while overseas travel customers declined 12.4%. - FY2020-Q2AdvancedAnnual report
「Overseas travel customers (10,000 people) 11.7 10.0 85.1 Domestic travel customers (10,000 people) 137.2 146.2 106.6 Operating revenue (¥100 million, before intersegment eliminations) 960 983 102.3 JAL Card Co., Ltd. Card membership (10,000 people) 350.3 365.5 104.3」
Domestic travel customers increased 6.6% year on year, while JAL Card membership reached 3.655 million, up 4.3%. Overseas travel customers declined 14.9% year on year. - FY2020-Q1AdvancedAnnual report
「Domestic travel customers (10,000 people) 64.4 69.0 107.1 Card membership (10,000 people) 345.9 361.1 104.4」
Domestic travel customers increased 7.1% year on year, while JAL Card membership reached 3.611 million, up 4.4% year on year. Overseas travel customers declined 16.1% year on year. - FY2019-Q3AdvancedAnnual report
「Domestic travel customers (10,000 people) 188.9 204.0 108.0 Card membership (10,000 people) 339.2 354.1 104.4」
Domestic travel customers increased 8.0% year on year, while JAL Card membership reached 3.541 million, up 4.4% year on year. Overseas travel customers declined 3.6% year on year. - FY2019-Q2AdvancedAnnual report
「Domestic travel customers (10,000 people) 126.9 137.2 108.1 Card membership (10,000 people) 335.2 350.3 104.5」
Domestic travel customers increased 8.1% year on year, while JAL Card membership reached 3.503 million, up 4.5% year on year. Overseas travel customers declined 4.0%. - FY2019-Q1AdvancedAnnual report
「Domestic travel customers (10,000 people) 59.8 64.4 107.8 Card membership (10,000 people) 330.8 345.9 104.5%」
Domestic travel customers in the first quarter increased 7.8% year on year, while JAL Card membership increased 4.5% from 3.308 million to 3.459 million. Overseas travel customers, meanwhile, declined from 55,000 to 52,000. - FY2018-Q3AdvancedAnnual report
「Overseas travel customers (10,000 people) 17.8 17.6 99.2% Domestic travel customers (10,000 people) 187.9 188.9 100.5% Card membership (10,000 people) 323.6 339.2 104.8%」
JAL Card membership increased from 3.236 million in the same period of the previous year to 3.392 million. In the travel business, the number of overseas travel customers declined slightly, while domestic travel customers reached 100.5% of the previous-year level. - FY2018-Q2AdvancedAnnual report
「Overseas travel customers (10,000 people) 11.9 12.2 102.4% Domestic travel customers (10,000 people) 123.9 126.9 102.4% Card membership (10,000 people) 319.5 335.2 104.9%」
The number of overseas and domestic travel customers handled by JALPAK was 102.4% of the previous-year level in both cases, while JAL Card membership increased from 3.195 million to 3.352 million. - FY2018-Q1AdvancedAnnual report
「Card membership (10,000 people) 315.6 330.8 104.8%」
JAL Card membership increased from 3.156 million in the same period of the previous year to 3.308 million. The number of customers using overseas and domestic travel services also exceeded the previous-year level. - FY2017-Q3AdvancedAnnual report
「JALPAK Co., Ltd. revamped its overseas travel booking interface for smartphones to improve ease of use, while working to implement timely promotional campaigns tailored to demand trends and increase sales of products launched during the fiscal year. JAL Card Co., Ltd. effectively implemented campaigns using online advertising and direct mail, among other initiatives, and the number of new members acquired at airports and online continued to substantially exceed the previous year. Membership activities at bank branches, launched this fiscal year, also contributed to membership growth, with membership increasing by 107,000 from the end of March 2016 to 3.236 million.」
In the travel business, the company revamped its smartphone booking interface, while in the card business it began acquiring members at bank branches. Membership increased by 107,000 from the end of March 2016 to 3.236 million. - FY2017-Q2First statedAnnual report
「JALPAK Co., Ltd. worked to increase revenue by promptly rolling out brochure-based travel products tailored to demand trends, as well as JAL Dynamic Package products using the internet.」
The company is expanding customer touchpoints and revenue sources outside aviation through digital sales of travel products and the acquisition and increased use of JAL Card memberships.