Improving Lounge and In-Flight Service Quality
First written in FY2017-Q2. 9 of 10 entries say "Advanced", first in FY2017-Q3. Latest entry: FY2020-Q3.
The whole theme swung hardest in 2025: 2 of 12 companies on the "Worse" side.
5 other companies' latest entry also says "Advanced".
- FY2020-Q3AdvancedAnnual report
「At Narita Airport, we completed a series of lounge renovations in October and began offering services through self-service baggage drop machines. In December, we also renovated and reopened the former priority guest counter as the “Special Assistance” counter, advancing initiatives to improve convenience.」
We completed renovations of the lounges at Narita Airport and introduced self-service baggage drop machines and a Special Assistance counter. - FY2020-Q2AdvancedAnnual report
「In terms of products and services, we reopened the JAL First Class Lounge at Narita Airport after renovation on 1 April and the Sakura Lounge on 9 August.」
We reopened the JAL First Class Lounge and Sakura Lounge at Narita Airport after renovation, expanding lounge services. - FY2020-Q1AdvancedAnnual report
「From 1 April 2019, we completely renewed the meals and services at the JAL First Class Lounge at Narita Airport and reopened it after renovation.」
We renewed the meals and services at the JAL First Class Lounge at Narita Airport and reopened it after renovation. - FY2019-Q3AdvancedAnnual report
「In August, we renovated the lounge at Honolulu Airport. From October, we began offering an early check-in service at partner hotels and launched a mileage partnership with Hawaiian Airlines. We also plan to launch JAL-only self-service check-in at airports from the end of March 2019.」
We expanded customer services related to Hawaii, including renovating the Honolulu Airport lounge, offering early check-in at partner hotels and establishing a mileage partnership with Hawaiian Airlines. - FY2019-Q1AdvancedAnnual report
「In terms of products and services, we revamped the meal menus served in the First Class and Sakura lounges at both Narita and Haneda airports from June so that customers from a wide range of backgrounds could enjoy their time before departure. We also added an extensive lineup for the growing number of international customers to enjoy.」
We renovated the meal menus at the First Class and Sakura Lounges at Narita and Haneda airports, substantially expanding the content of lounge services. - FY2018-Q3AdvancedAnnual report
「For domestic JAL First Class, which marked 10 years since its introduction in December 2007, we implemented special initiatives, including limited-time special inflight meal menus, and worked to improve service quality to create a higher-value air travel experience.」
We implemented special inflight meal initiatives to mark the 10th anniversary of domestic JAL First Class. The company also explained that the free inflight Wi-Fi service had been well received. - FY2018-Q2AdvancedAnnual report
「In terms of airport services, we renovated the Sakura Lounges at Fukuoka and Hiroshima airports and newly established a Diamond Premier Lounge at Fukuoka Airport, the top-tier domestic lounge, following Haneda, New Chitose and Itami airports. We are working to improve lounge service quality by expanding food and beverage menus and reviewing service hours.」
We renovated the Sakura Lounges at Fukuoka and Hiroshima airports and newly established a Diamond Premier Lounge at Fukuoka Airport. - FY2018-Q1AdvancedAnnual report
「In terms of airport services, we renovated the Sakura Lounges at Fukuoka and Hiroshima airports and newly established a Diamond Premier Lounge at Fukuoka Airport, the top-tier domestic lounge, following Haneda, New Chitose and Itami airports. We are working to improve lounge service quality by expanding food and beverage menus and reviewing service hours.」
We renovated the Sakura Lounges at Fukuoka and Hiroshima airports and newly established a Diamond Premier Lounge at Fukuoka Airport. - FY2017-Q3AdvancedAnnual report
「From June 2016, at New Chitose Airport, we completely renovated the Sakura Lounge and newly established a Diamond Premier Lounge, the second domestic airport to have one. We expanded food and beverage menus and reviewed service hours to improve lounge service quality. In October 2016, we newly opened a Diamond Premier Lounge at Itami Airport and are working to further improve service quality and comfort.」
In addition to renovating the lounge at New Chitose Airport, we opened a Diamond Premier Lounge at Itami Airport in October 2016. - FY2017-Q2First statedAnnual report
「At New Chitose Airport, we completely renovated the Sakura Lounge and newly established a Diamond Premier Lounge, the second domestic airport to have one. We also worked to further improve lounge service quality by expanding food and beverage menus and reviewing service hours.」
We are improving the customer experience through lounge renovations, expanded food and beverage menus and free inflight Wi-Fi campaigns, among other initiatives.