Use of Advanced Technologies such as Automation, Big Data and AI
First written in FY2018. 6 of 13 entries say "Restated". Latest entry: 2026-05-08.
The whole theme swung hardest in 2022: 2 of 10 companies on the "Worse" side.
9 other companies' latest entry also says "Advanced".
- 2026-05-08AdvancedResults presentation materials
「新中継センター開発、マテハン・自動化設備導入、新規拠点投資等」
2027年3月期の成長投資として、マテハン・自動化設備や新規拠点への投資を具体化している。 - FY2025RestatedAnnual report
「Through investment in DX and the latest technologies, including R&D on AI cargo-loading robots and ongoing open innovation initiatives, we will improve service quality and operational efficiency.」
The policy of improving service quality and operational efficiency through AI cargo-loading robots, DX and open innovation remains in place. - FY2025-H1AdvancedAnnual report
「From September 2024, we expanded the content of our existing “designated-place delivery service” and continued initiatives to improve convenience and productivity, including launching a service that allows customers to select unattended delivery as their delivery option through our Smart Club web service and official LINE account.」
As a specific digitalization measure, the company launched a service in September 2024 allowing customers to select unattended delivery through its web service and official LINE account. - FY2024-Q3AdvancedAnnual report
「In December 2023, SUMITOMO CORPORATION (SUMITOMO SHOJI KAISHA,LTD.), Dexterity, Inc., a U.S. startup developing AI robotics software, and the company launched a joint project to conduct a demonstration test of the logistics industry’s first “AI-powered loading robot” as part of efforts to address future transport capacity shortages.」
As a digitalization and automation initiative, the company launched a joint project with SUMITOMO CORPORATION and Dexterity in December 2023 and began demonstration testing of an AI-powered loading robot. - FY2024-Q2RestatedAnnual report
「Primarily in the Delivery Business, we continued initiatives to improve productivity and customer convenience, including promoting various digitalization measures.」
Initiatives to improve productivity and customer convenience through digitalization remain ongoing. - FY2024-Q1AdvancedAnnual report
「In addition, from April 2023, we established an official 佐川急便 LINE account on “LINE,” the communication app operated and developed by LINE Corporation, through which customers can use services including delivery schedule notifications and parcel inquiry services. We continued initiatives to improve productivity and customer convenience by promoting various digitalization measures.」
As a specific digitalization measure, the company launched an official 佐川急便 LINE account in April 2023, offering delivery schedule notifications and a parcel inquiry service. - FY2023-Q2RestatedAnnual report
「Centered on the delivery business, the company continued initiatives to improve quality and productivity, including promoting various forms of digitalization.」
Initiatives to improve quality and productivity through various digitalization measures remain ongoing. - FY2023-Q1RestatedAnnual report
「Primarily in the Delivery Business, we continued initiatives to improve productivity, including promoting various digitalization measures, but were affected by higher procurement costs as supply-demand tightness caused by container shortages and other factors persisted.」
Initiatives to improve productivity through various digitalization measures remain ongoing. - FY2022RaisedAnnual report
「With the aim of contributing to the realization of a sustainable society by helping resolve social and customer issues, we will pursue 3 initiatives: advancing our digital infrastructure, improving operational efficiency and strengthening services. At the same time, we will pursue initiatives to enhance our competitive advantage in the future, including research into new business models through R&D.」
The scope of digital and technology use is expanding from individual measures such as AI-OCR to digital infrastructure, operational efficiency, service enhancement and research into new business models through R&D. - FY2022-Q1RestatedAnnual report
「Primarily in the Delivery Business, we were able to provide services with stable quality through ongoing initiatives to improve quality by developing the overall transport network, exemplified by “X Frontier,” and to improve productivity through digitalization and other measures.」
Initiatives to improve productivity through the development of the transport network and digitalization remain ongoing. - FY2021AdvancedAnnual report
「Specifically, we aim to fully digitize delivery slips by converting handwritten slips, which are mixed in with more than 1.4 billion parcel delivery slips annually, into data using AI-OCR. By centrally managing parcel delivery information, AI will calculate optimal delivery routes and display them on maps on the smartphones carried by drivers, improving the efficiency and leveling of delivery operations.」
The company outlined specific digitization measures for more than 1.4 billion slips annually, including AI-OCR, AI-calculated delivery routes and smartphone-based display. - FY2021-Q1RestatedAnnual report
「Primarily in the Delivery Business, we continued initiatives to improve productivity through mechanization and labor-saving measures, while maintaining and improving transport quality and strengthening transport infrastructure.」
Initiatives to improve productivity, including mechanization and labor-saving measures, remain ongoing. - FY2018First statedAnnual report
「Specifically, we are making upfront investments that actively incorporate advanced technologies, including automation, big data, AI and smart devices, and are considering their practical implementation.」
The company identified multiple advanced technologies as means of addressing future labor shortages, differentiating its services and streamlining operations.