Multilingual Railway Services and Improved Services for Inbound Passengers

「As a measure related to Expo 2025 Osaka-Kansai, we promoted circulation by Expo visitors to areas along our railway lines by selling digital tickets valid for unlimited boarding and alighting across the entire Nankai network during the Expo period.」

「We expanded the card brands eligible for contactless credit card payments and worked to improve passenger convenience, including by launching a digital ticket for inbound passengers, using a QR code and including a limited express ticket, to alleviate congestion at station counters.」

「We worked to improve passenger convenience and digitalize passenger services by expanding the number of stations with ticket gates that support contactless credit card payments and expanding the range of digital ticket products, thereby promoting a cashless environment.」

「In terms of facilities and rolling stock, to improve passenger services, we systematically promoted station restroom renovations, completed and opened the renovated Shin-Imamiya Station on the Nankai Line, and introduced 12 new Series 8300 cars on the Koya Line.」

「In addition to beginning distribution of the Nankai app, which allows users to check train operation information and other updates on smartphones, we worked to strengthen our information provision systems for customers from Japan and overseas by introducing a multilingual train announcement system on the Koya Line and deploying mobile interpreting devices at stations and on some limited express trains. In terms of facilities and rolling stock, we systematically promoted station restroom renovations and worked to improve passenger services by introducing 30 new Series 8300 cars on the Nankai and Koya lines.」

「In terms of operations, to improve convenience for inbound passengers, we installed a multilingual ticket counter with retail and eat-in facilities at Namba Station on the Nankai Main Line and launched a one-stop service for issuing and redeeming tickets, taking breaks and purchasing souvenirs. In addition, at 5 stations, including Namba Station, we introduced a mobile payment service for inbound passengers, the first of its kind at station counters in Japan. To make travel on our lines more convenient, we also opened a hands-free sightseeing counter at Kansai Airport Station on the Airport Line and launched services for temporarily storing baggage and delivering it to partner hotels on the same day.」

「In terms of facilities and rolling stock, we introduced 12 new Series 8300 cars on the Nankai Line and worked to improve services for passengers from Japan and overseas by introducing a multilingual train announcement system and updating automated station announcement systems and train destination display systems.」

「In addition to focusing on expanding products in line with passenger demand and strengthening direct online sales to overseas customers, we will accelerate the development of a more comfortable user environment, both in terms of hardware and software, including multilingual services at station facilities and on trains and measures to alleviate onboard congestion.」

「We will accelerate the development of a more comfortable user environment, both in terms of hardware and software, including multilingual services at station facilities and on trains and measures to alleviate onboard congestion.」

「In terms of facilities and rolling stock, we introduced 12 Series 8300 cars on the Nankai Line and 4 Series Semboku 12000 cars for the limited express Semboku Liner, while also working to improve passenger services by updating train destination display systems at stations.」

「We promoted use of our lines by improving convenience for inbound passengers, including by opening a dedicated counter for foreign visitors to Japan and a dedicated voucher redemption counter at Kansai Airport Station on the Airport Line.」

「We promoted use of our lines by improving convenience for inbound passengers, including by opening a dedicated counter for foreign visitors to Japan and a dedicated voucher redemption counter at Kansai Airport Station on the Airport Line.」

「To accommodate the increasing number of inbound passengers, we worked to expand our reception capacity, including by opening a dedicated counter for foreign visitors to Japan and a dedicated voucher redemption counter at Kansai Airport Station on the Airport Line.」

「To provide passenger information in 4 languages (Japanese, English, Chinese and Korean), we introduced 20 new Series 8300 cars equipped with LCD displays inside the cars on the Nankai Line.」