Increasing Customer Lifetime Value through Digital Technologies and Improving Operational Efficiency and Productivity
First written in FY2024-Q1. 5 of 8 entries say "Advanced", first in FY2025. Latest entry: FY2026.
The whole theme swung hardest in 2024: 2 of 18 companies on the "Worse" side.
12 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「We will pursue business expansion through strategic M&A in Japan and overseas and initiatives in new business areas. To execute these initiatives, we will comprehensively promote the enhancement of human capital, reinforcement of our organisational structure, improvement of operational efficiency and our ability to create added value through the use of AI and DX, and the strengthening of our financial base and security framework」
Enhancing operational efficiency and the ability to create added value through the use of AI and DX was explicitly identified as a means of implementing the medium-term policy. - FY2026-H1AdvancedAnnual report
「We fully rolled out the online sales of newly built condominiums launched in spring 2025, further promoting customer convenience and efficiency in sales activities.」
Online sales progressed from the policy and preparation stage to full-scale rollout and were used to improve customer convenience and the efficiency of sales activities. In the nursing care and medical-related business, efforts also advanced to consolidate back-office operations using DX. - FY2025AdvancedAnnual report
「In sales activities, we continued to enhance presales activities aimed at identifying appropriate prices. In addition, we launched an online service that enables customers to complete all steps from applying to purchase a newly built condominium through the contracting process, 24 hours a day, 365 days a year, from any location. From spring 2025, newly built condominiums sold by the Group have been offered through a hybrid sales model combining the conventional offline, face-to-face sales format at model rooms with non-face-to-face online sales.」
DX initiatives progressed from policy announcements to implementation, with online services covering the process from purchase applications through contracting and hybrid sales launched in spring 2025. - FY2024-Q3RestatedAnnual report
「We are also accelerating our DX (digital transformation) initiatives, including the use of digital technology to enhance customer lifetime value and the improvement of operations on a digital-first basis, which increases operational efficiency and productivity through continued implementation.」
The acceleration of DX initiatives aimed at improving customer lifetime value, improving operations on a digital-first basis, and enhancing operational efficiency and productivity continued. - FY2024-Q2RestatedAnnual report
「We are also accelerating our DX (digital transformation) initiatives, including the use of digital technology to enhance customer lifetime value and the improvement of operations on a digital-first basis, which increases operational efficiency and productivity through continued implementation.」
The acceleration of DX initiatives aimed at improving customer lifetime value, improving operations on a digital-first basis, and enhancing operational efficiency and productivity continued. - FY2024-Q1First statedAnnual report
「We will also accelerate our DX (digital transformation) initiatives, including the use of digital technology to enhance customer lifetime value and the improvement of operations on a digital-first basis, which will increase operational efficiency and productivity through continued implementation.」
The policy of accelerating DX initiatives aimed at improving customer lifetime value, improving operations on a digital-first basis, and enhancing operational efficiency and productivity was described for the first time as a standalone theme.