Improving occupancy rates at operated facilities through service quality and advertising strategies

「In the facility operations business, our core hotel business and service-area business performed steadily while the number of overseas visitors to Japan remained high. In particular, the population of visitors from within and outside Japan expanded against the backdrop of events such as Expo 2025 Osaka-Kansai and the Setouchi Triennale 2025, supporting the capture of inbound demand. In the PPP business, Anabuki Arena Kagawa operated smoothly and contributed to the revitalisation of the area around Takamatsu Station through various events and the increased recognition it generated.」

「In the facility operations business, strong inbound demand continued against the backdrop of events such as Expo 2025 Osaka-Kansai and the Setouchi Triennale 2025, and our core hotel business and service-area business performed steadily. In the PPP business, Anabuki Arena Kagawa operated smoothly and contributed to the revitalisation of the area around Takamatsu Station through events and the increased recognition generated by receiving UNESCO’s Versailles Prize. As a result, revenue from the facility operations business was ¥4,608 million, up 22.2%, and operating profit was ¥316 million, up 1,295.4%.」

「In the public-private partnership (PPP) business, Anabuki Arena Kagawa opened in February 2025, and a Southern All Stars concert was held in March as its inaugural performance, attracting many visitors from within and outside Kagawa Prefecture.」

「In the public-private partnership (PPP) business, we focused on preparations for the opening of “Anabuki Arena Kagawa” in February 2025, with the aim of revitalising the region and creating synergies with the hotel business.」

「In the facility operations business, the recovery from the impact of COVID-19 continued, and operations were strong, particularly in our core hotel business, supported by solid inbound demand. “Ryokan Kurashiki” in Kurashiki Bikan Historical Quarter, Okayama, is currently closed for renovation and is scheduled to reopen in August 2024.」

「In the facility operations business, the recovery from the impact of COVID-19 continued, and operations were strong, particularly in our core hotel business, supported by solid inbound demand. In December 2023, we converted 2 townhouses in Kurashiki Bikan Historical Quarter, Okayama, each more than 100 years old, into accommodations limited to 1 group per day and opened them as “Ryokan Kurashiki Residence.”」

「In the facility operations business, the recovery from the impact of COVID-19 continued. In addition to solid inbound demand, operations were strong, particularly in our core hotel business, as the Setouchi region where we operate was relatively unaffected by summer typhoons and torrential rain. As a result, revenue from the facility operations business was ¥1,740 million, up 10.8% year on year, while operating profit was ¥101 million, down 20.8%.」

「In the facility operations business, although the impact of COVID-19 has been prolonged, a significant recovery in earnings was seen, particularly in our core hotel business, helped by events such as the Setouchi Triennale, the National Travel Assistance programme, the residents’ travel discount programme and regional travel discount programmes, as well as the revised guidance on mask wearing effective from 13 March 2023. As a result, revenue from the facility operations business was ¥4,862 million, up 45.1% year on year, and operating profit was ¥392 million, compared with an operating loss of ¥92 million in the same period of the previous year.」

「In the facility operations business, although the impact of COVID-19 has been prolonged, a significant recovery in earnings was seen, particularly in our core hotel business, helped by events such as the Setouchi Triennale, the National Travel Assistance programme, the residents’ travel discount programme and regional travel discount programmes. As a result, revenue from the facility operations business was ¥3,349 million, up 44.6% year on year, and operating profit was ¥319 million, compared with an operating loss of ¥9 million in the same period of the previous year.」

「In the facility operations business, although the impact of COVID-19 has been prolonged, a significant recovery in earnings was seen, particularly in our core hotel business, helped by events such as the Setouchi Triennale, the residents’ travel discount programme and regional travel discount programmes. As a result, revenue from the facility operations business was ¥1,571 million, up 56.3% year on year, and operating profit was ¥127 million, compared with an operating loss of ¥62 million in the same period of the previous year.」

「In the facility operations business, facility use remained at low occupancy levels in our core hotel business and facility management outsourcing business due to the renewed spread of COVID-19, but a gradual recovery has been seen since November 2021 as the infection situation stabilised.」

「In the facility operations business, facility use remained at low occupancy levels in our core hotel business and facility management outsourcing business due to the renewed spread of COVID-19, but a gradual recovery was seen from November 2021 as the infection situation stabilised.」

「In the facility operations business, room occupancy had begun to recover in our core hotel business and facility management outsourcing business as travel restrictions were lifted and economic activity gradually resumed, but facility use has remained at low occupancy levels due to the impact of the renewed spread of infection.」

「In the facility operations business, declines in guests and other effects continued in our core hotel business and facility management outsourcing business due to COVID-19, although hotel room occupancy had begun to recover as travel restrictions were lifted and economic activity gradually resumed. However, infections spread again, resulting in lower occupancy and cancellations of facility use.」

「Although declines in guests and other effects continued in our core hotel business and facility management outsourcing business due to the impact of COVID-19, hotel room occupancy has also begun to recover as travel restrictions were lifted and economic activity gradually resumed.」

「In the facility operations business, high hotel room occupancy continued in our core hotel business, supported by an increase in visitors to Japan driven by events such as the Setouchi Triennale. However, requests to refrain from various activities to prevent the spread of COVID-19 led to a decline in guests and cancellations of facility use in our core hotel business and facility management outsourcing business.」

「Kotohira Park Hotel (Nakatado, Kagawa), where renovation work throughout the hotel had been under way since July 2019 to increase the number of guest rooms and improve comfort, among other objectives, partially opened some floors from December 2019. The reopening of the entire hotel was scheduled for March 2020.」

「In the facility operations business, supported by an increase in visitors to Japan driven by events such as the Setouchi Triennale, high hotel room occupancy rates continued in our core hotel business. We also began renovation work throughout “Kotohira Park Hotel” (Nakatado, Kagawa) in July 2019 to increase the number of guest rooms and improve comfort, among other objectives.」

「We focused on improving service quality through customer-focused CS activities and developing new products by leveraging the management resources and group capabilities we have cultivated. Takamatsu Kokusai Hotel (Takamatsu, Kagawa), where seismic reinforcement work throughout the building and guestroom renovations had been under way since September 2018 to improve safety and comfort, among other objectives, reopened in full in March 2019.」

「Takamatsu Kokusai Hotel (Takamatsu, Kagawa), where seismic reinforcement work throughout the building and guestroom renovations had been under way since September 2018 to improve safety and comfort, among other objectives, reopened in full in March this year.」

「Takamatsu Kokusai Hotel (Takamatsu, Kagawa), where seismic reinforcement work throughout the building and guestroom renovations had been under way since September 2018 to improve safety and comfort, among other objectives, partially opened its banquet halls and other facilities in December 2018. The reopening of the entire hotel was scheduled for April 2019.」

「In the facility operations business, our core hotel business opened Chisun Inn Takamatsu (Takamatsu, Kagawa), following completion of its comprehensive renovation, under the new brand Chisun Grand Takamatsu on 1 July 2018. We also began seismic reinforcement work throughout Takamatsu Kokusai Hotel (Takamatsu, Kagawa), together with guestroom renovations, in September 2018 to improve safety and comfort, among other objectives.」

「In the hotel business, comprehensive renovation work at “Chisun Inn Takamatsu” (Takamatsu, Kagawa) was completed in June 2018, and the hotel opened on 1 July 2018 under the new brand “Chisun Grand Takamatsu.” We also decided to carry out seismic reinforcement work throughout Takamatsu Kokusai Hotel (Takamatsu, Kagawa), together with guestroom renovations, from September 2018 to improve safety and comfort, among other objectives. In the facility management outsourcing business, we began operating “Miraizu (Mima City Community Exchange Center)” (Mima, Tokushima) in April 2018 as the representative company of its designated management operator.」

「We focused on improving service quality through customer-focused CS activities and developing new products by leveraging the management resources and group capabilities we have cultivated. In the facility management outsourcing business, we began operating “Mima City Community Exchange Center” (Mima, Tokushima) in April 2018 as the representative company of its designated management operator. In the hotel business, we decided to carry out seismic reinforcement work throughout “Takamatsu Kokusai Hotel” (Takamatsu, Kagawa), together with guestroom renovations, from September 2018 to improve safety and comfort, among other objectives. As a result, revenue from the facility operations business was ¥4,479 million, up 2.6% year on year, and operating profit was ¥203 million, up 30.1%.」

「We focused on improving service quality through customer-focused CS activities and developing new products by leveraging the management resources and group capabilities we have cultivated. In the facility management outsourcing business, we were newly selected as the candidate for designated management operator of “Mima City Community Exchange Center” (Mima, Tokushima), which we will begin operating in April 2018, with our consolidated subsidiary Anabuki Enterprise Co., Ltd. serving as the representative company. As a result, revenue from the facility operations business was ¥3,064 million, up 1.8% year on year, and operating profit was ¥198 million, up 55.2%.」

「In the facility operations business, including our core hotel business and facility management outsourcing business, we focused on improving service quality through customer-focused CS activities and developing new products by leveraging the management resources and group capabilities we have cultivated. As a result, revenue from the facility operations business was ¥1,529 million, up 1.7% year on year, and operating profit was ¥81 million, up 184.3%.」

「In addition to the comprehensive renovation of “Royal Park Hotel Takamatsu” (Takamatsu, Kagawa), which began in the previous fiscal year and reopened in August 2016, we also undertook partial renovation work at “Rihga Hotel Zest Takamatsu” (Takamatsu, Kagawa), among other initiatives, with the aim of creating an even more comfortable environment. In the facility management outsourcing business, we newly began managing and operating “Kan’onji Civic Hall” (Kan’onji, Kagawa) in April 2017 as the representative company of its designated management operator.」

「In the facility operations business, including our core hotel business and contract facility operations business, we continued to focus on increasing occupancy at operating facilities by improving service quality and strengthening our internet advertising strategy.」

「We continued to focus on increasing occupancy at operating facilities by improving service quality and strengthening our internet advertising strategy.」