Customer Support and Business Continuity Measures in Response to the Spread of COVID-19
First written in FY2020. 5 of 9 entries say "Advanced", first in FY2021-Q1. Latest entry: FY2023-Q3.
17 other companies' latest entry also says "Advanced".
- FY2023-Q3AdvancedAnnual report
「The group’s two core regional banks, 株式会社荘内銀行 and 株式会社北都銀行, actively addressed clients’ funding needs based on their needs, and business loans in Yamagata and Akita prefectures on a combined two-bank basis increased by ¥25.2 billion from the end of the same period of the previous year.」
The company continued to address clients’ funding needs and reported the concrete result that business loans in Yamagata and Akita prefectures increased by ¥25.2 billion from the end of the same period of the previous year. - FY2022Continued growth in business loans, but with a smaller increaseAnnual report
「Against this backdrop, business loans in Yamagata and Akita prefectures on a combined two-bank basis increased by ¥12.9 billion from the end of the previous fiscal year, mainly due to government credit guarantee-backed institutional loans.」
Business loans continued to increase as support for clients’ funding needs during the COVID-19 pandemic continued, but the increase from the end of the previous fiscal year narrowed from ¥85.9 billion to ¥12.9 billion. - FY2022-Q3Continued growth in business loans, but with a smaller increaseAnnual report
「The group’s two core regional banks, 株式会社荘内銀行 and 株式会社北都銀行, actively addressed clients’ funding needs based on their needs, and business loans in Yamagata and Akita prefectures on a combined two-bank basis increased by ¥5 billion from the end of the same period of the previous year.」
The company continued to support clients’ funding needs during the COVID-19 pandemic, and business loans increased by ¥5 billion from the end of the same period of the previous year. The increase was smaller than the ¥13.2 billion reported in the previous second quarter. - FY2022-Q2Continued growth in business loans, but with a smaller increaseAnnual report
「株式会社荘内銀行 and 株式会社北都銀行 continued to actively address clients’ funding needs based on their needs, and business loans in Yamagata and Akita prefectures on a combined two-bank basis increased by ¥13.2 billion from the end of the same period of the previous year.」
The company continued to support clients’ funding needs during the COVID-19 pandemic, and business loans increased by ¥13.2 billion from the end of the same period of the previous year. However, the increase was smaller than the ¥62.2 billion reported in the previous first quarter. - FY2021AdvancedAnnual report
「In the first year of the Fourth Medium-Term Management Plan, which began in fiscal 2020, business loans in Yamagata and Akita prefectures on a combined two-bank basis increased by ¥85.9 billion from the end of the previous fiscal year, mainly due to government credit guarantee-backed institutional loans.」
The company continued to support clients’ funding needs during the COVID-19 pandemic, and business loans on a combined two-bank basis increased by ¥85.9 billion from the end of the previous fiscal year. - FY2021-Q3AdvancedAnnual report
「Against this backdrop, business loans in Yamagata and Akita prefectures on a combined two-bank basis increased by ¥89.4 billion from the end of the previous fiscal year, including an increase of ¥83.7 billion in government credit guarantee-backed institutional loans and ¥5.7 billion in proprietary funds and other loans.」
The company continued to address clients’ funding needs during the COVID-19 pandemic, and the increase in business loans expanded from ¥74.8 billion in the previous second quarter to ¥89.4 billion. - FY2021-Q2AdvancedAnnual report
「While actively addressing clients’ funding needs based on their needs, business loans in Yamagata and Akita prefectures on a combined two-bank basis increased by ¥74.8 billion from the end of the previous fiscal year, including an increase of ¥73.3 billion in government credit guarantee-backed institutional loans and ¥1.4 billion in proprietary funds and other loans.」
The company continued to address clients’ funding needs during the COVID-19 pandemic, and the increase in business loans expanded from ¥62.2 billion year on year at the end of the previous first quarter to ¥74.8 billion from the end of the previous fiscal year. - FY2021-Q1AdvancedAnnual report
「While actively addressing clients’ funding needs, including securing on-hand liquidity, based on their needs, business loans on a combined two-bank basis increased by ¥62.2 billion from the end of the same period of the previous year, including an increase of ¥42.6 billion in government credit guarantee-backed institutional loans and ¥19.6 billion in proprietary funds and other loans.」
As customer support during the COVID-19 pandemic, the company addressed clients’ funding needs and reported concrete results, including increases in business loans and government credit guarantee-backed institutional loans. - FY2020First statedAnnual report
「Based on this understanding, the group established a joint group task force under its crisis management plan, chaired by the company’s representative executive president and administered by the company’s management oversight group. It also established a customer response team within the task force to assess the impact on clients.」
The group established a joint task force and customer response team, and implemented consultation desks at all sales offices, interviews with borrowers, lunchtime and business-hour reductions, split shifts and telework.