Reforming Branch Operations Using Quick Counter and Other Tools
First written in FY2019. 7 of 10 entries say "Advanced", first in FY2020. Latest entry: FY2026.
18 other companies' latest entry also says "Other".
- FY2026Annual expenses increased due to merger-related costs and other factors, but declined cumulatively under the medium-term planAnnual report
「Expenses increased by ¥411 million year on year, including a ¥400 million increase in temporary merger-related costs in addition to the effects of wage increases and inflation. Comparing the three-year period of the Fifth Medium-Term Management Plan with the period of the Fourth Medium-Term Management Plan, expenses decreased by approximately ¥5 billion, which we regard as a result of expense-structure reform, one of the basic policies of the Fifth Medium-Term Management Plan.」
While expenses for the year increased due to wage increases, inflation and temporary merger-related costs, they declined by approximately ¥5 billion during the three years of the Fifth Medium-Term Management Plan compared with the period of the Fourth Medium-Term Management Plan. - FY2026-H1Increase in operating expensesAnnual report
「Operating expenses 11,824 12,005」
Operating expenses increased from ¥11,824 million in the same period of the previous year to ¥12,005 million, reversing the cost-reduction trend reported previously. - FY2025-H1AdvancedAnnual report
「Operating expenses 12,063 11,824」
Operating expenses declined from ¥12,063 million in the same period of the previous year to ¥11,824 million, demonstrating quantitative progress in expense-structure reform. - FY2024-Q2AdvancedAnnual report
「Operating expenses 12,253 12,063」
Operating expenses declined by ¥190 million from ¥12,253 million in the same period of the previous year to ¥12,063 million, demonstrating quantitative progress in expense-structure reform. - FY2024-Q1AdvancedAnnual report
「Operating expenses 6,033 5,866」
Operating expenses declined from ¥6,033 million in the same period of the previous year to ¥5,866 million, quantitatively demonstrating progress in cost reductions. - FY2023-Q3AdvancedAnnual report
「Operating expenses 19,116 18,058」
Operating expenses declined from ¥19,116 million in the same period of the previous year to ¥18,058 million, quantitatively demonstrating progress in cost reductions. - FY2022AdvancedAnnual report
「Cost reductions progressed ahead of plan, reflecting a comprehensive re-examination and fundamental review of investment plans across the holding company and the banks, a decline in total headcount and the effects of branch consolidation carried out in the previous fiscal year. Expenses declined by ¥1,129 million year on year.」
Reviews of investment plans, a decline in headcount and the effects of branch consolidation drove cost reductions ahead of plan, with expenses declining by ¥1,129 million year on year. - FY2021AdvancedAnnual report
「Expenses declined by ¥891 million year on year as cost reductions progressed ahead of plan, reflecting a comprehensive re-examination and fundamental review of investment plans across the holding company and the banks, a decline in total headcount, initiatives to reduce costs fundamentally and reviews of investment projects.」
A cross-company review of head-office and investment plans, natural staff attrition and reviews of investment projects drove cost reductions ahead of plan, with expenses declining by ¥891 million year on year. - FY2020AdvancedAnnual report
「While expanding the number of pilot branches using Quick Counter, introduced in 2018 as a semi-self-service branch terminal, and verifying its effectiveness, we also launched an administrative efficiency initiative and are working to improve branch administration and centralize administrative work at head office. By fiscal 2022, we aim to reduce branch administrative workload by 70% and cut branch administrative staff by 300 people, both from fiscal 2016 levels.」
The initiative progressed from expanding Quick Counter pilot branches to a reform program with fiscal 2022 targets of reducing branch administrative workload by 70% and administrative staff by 300 people. - FY2019First statedAnnual report
「As part of branch administration reform, we are steadily implementing measures to improve administrative efficiency, including the phased expansion at both banks of pilot installations of Quick Counter.」
As part of branch administration reform, Quick Counter was introduced on a pilot basis at both banks and is being expanded in stages. This was the first specific disclosure of measures to improve front-office and back-office efficiency, separate from the existing integration of head-office functions.