Customer-Oriented Community-Based Sales
First written in FY2016. 11 of 21 entries say "Restated". Latest entry: FY2025-H1.
The whole theme swung hardest in 2019: 1 of 8 companies on the "Worse" side.
2 other companies' latest entry also says "Advanced".
- FY2025-H1AdvancedAnnual report
「By rebuilding our store network and reallocating human resources, we will become more deeply rooted in local communities and deliver services that satisfy our customers.」
The Group is putting its community-based, customer-focused sales policy into practice through the rebuilding of its store network and the reallocation of human resources. - FY2024-Q3RestatedAnnual report
「Since August 2023, we have been working to propose services tailored to each customer's life, including the launch of a goal-based wrap service, marketed under the name Smile Goal.」
The Group has reaffirmed its traditional customer-focused sales approach of proposing services that support each customer's life. - FY2024-Q2AdvancedAnnual report
「Under our store strategy, we integrated and relocated Shizuoka Branch and Shimada Branch in September and opened a new Shizuoka Branch. By relocating near Shizuoka Station, a regional hub, we expect to improve customer convenience and increase contact with asset-building customers.」
The Group has given concrete form to its community-based, customer-focused sales policy by integrating and relocating Shizuoka Branch and Shimada Branch and opening a new office near Shizuoka Station. - FY2024-Q1AdvancedAnnual report
「Our Group has resumed face-to-face communication activities tailored to customer requests following the reclassification of COVID-19 as a Class 5 disease.」
With the reclassification of COVID-19 as a Class 5 disease, the Group resumed face-to-face communication in response to customer requests, in line with its customer-focused, face-to-face sales policy. - FY2023-Q2AdvancedAnnual report
「To communicate with customers from a thoroughly customer-oriented perspective, our Group seeks to provide attentive service by combining visits and telephone calls with social media tools such as LINE and email, according to customers' preferences.」
The Group is broadening its customer-focused sales policy into specific communication methods that combine visits and telephone calls with social media tools such as LINE and email. - FY2022AdvancedAnnual report
「We will shift to a thoroughly customer-oriented approach without being bound by conventional wisdom, practices, or methods. We will comprehensively review the allocation of management resources and business processes, from pursuing customers' best interests and providing important information in an easy-to-understand manner to promoting the digitalization and simplification of customer procedures, creating stores that customers can easily visit and that reflect local characteristics, and developing services and products tailored to customers.」
The Group is giving concrete form to its traditional customer-focused, community-based sales approach through a best-interests policy, information provision, digitalization of procedures, store development, product development, and a comprehensive review of management-resource allocation. - FY2022-Q1AdvancedAnnual report
「As first-time investors and asset-building customers, our target segments for the asset-building business, have been investing more actively during the COVID-19 pandemic, we believe that, for our company, whose strength lies in face-to-face sales activities, approaching first-time investors and others through our branch network is our most powerful means of differentiating ourselves from other companies.」
The Group clearly positions approaching first-time investors and asset-building customers through face-to-face sales and its branch network as a core means of differentiation. - FY2021RestatedAnnual report
「As another management principle, we have pledged to be there for our customers throughout their lives. We will support them by maintaining close communication, being there for them throughout their lives, and providing reassurance in building and passing on their assets.」
The Group has reaffirmed its customer-focused sales approach of supporting asset building and succession through close communication with customers. - FY2021-Q3AdvancedAnnual report
「While conventional sales activities were constrained, we converted 12 locations in Japan into consulting plazas to stay close to customers concerned about the COVID-19 pandemic and enhance communication at our branches, the starting point for our face-to-face sales activities and one of our strengths.」
The Group has put its face-to-face, customer-focused sales policy into practice by converting 12 locations in Japan into consulting plazas to enhance communication during the COVID-19 pandemic. - FY2021-Q1RestatedAnnual report
「To be there for our customers throughout their lives, manage their important assets, and become lifelong partners, we will not be satisfied with the services we currently provide. We aim to establish a comprehensive asset-building business by responding to customers' preferences and needs through such initiatives as providing a new stock price information system, developing and expanding financial products, and providing objective information that customers can rely on and understand, while clearly differentiating ourselves from other companies.」
The Group has reaffirmed its customer-focused approach of supporting customers throughout their lives and becoming their lifelong partner, and continues to address customer needs. - FY2020RestatedAnnual report
「As another management principle, we have pledged to be there for our customers throughout their lives. We will support them by maintaining close communication, being there for them throughout their lives, and providing reassurance in building and passing on their assets.」
The Group continues to pursue a sales approach that supports customers throughout their lives and assists with asset building and succession through close communication. - FY2020-Q3RestatedAnnual report
「Against this backdrop, under our management philosophy of "providing a richer life to more people through securities investment," our Group has established "Hope Courier (a courier delivering hope)" and "super-retail securities firm" as its target vision and is working to differentiate itself by providing proprietary services such as Solution Style.」
The Group has reaffirmed its customer-focused sales policy of differentiating itself through proprietary services. - FY2020-Q2RestatedAnnual report
「Against this backdrop, under our management philosophy of "providing a richer life to more people through securities investment," our Group has established "Hope Courier (a courier delivering hope)" and "super-retail securities firm" as its target vision, provides proprietary services such as Solution Style, differentiates itself from other companies, and works to improve customer satisfaction.」
The Group has reaffirmed its traditional customer-focused sales policy of differentiating itself through proprietary services and improving customer satisfaction. - FY2019-Q3AdvancedAnnual report
「Meanwhile, we are reorganizing the branch network that expanded from July last year and decided in November to consolidate and close 3 branches. By consolidating existing offices and reallocating human resources, including sales personnel, we believe we can provide customers with higher-quality services and a range of information, maintain close communication, and further invigorate our sales activities.」
As a concrete step in implementing its community-based sales policy, the Group is reorganizing the expanded branch network, consolidating 3 branches, and reallocating human resources, including sales personnel. - FY2019-Q2AdvancedAnnual report
「Under the new management structure, the number of sales offices has also expanded to 61 nationwide, and we are putting the internal organization in place to enhance sales activities rooted in local communities.」
As part of its community-based sales policy, the Group has expanded its sales-office network to 61 locations nationwide and is developing its internal organization to enhance local sales activities. - FY2019-Q1RestatedAnnual report
「Against this backdrop, our Group is working to improve customer satisfaction by providing services from a perspective different from that of other companies, with the aim of realizing a "super-retail securities firm."」
The Group continues its traditional customer-focused sales policy of providing differentiated services and improving customer satisfaction. - FY2017RestatedAnnual report
「We focus on our customers' hearts, an area that conventional securities companies have tended to overlook, and value the feeling of caring about our customers. We constantly consider how to please and earn the gratitude of our customers, and, with a customer-first approach, aim to become Japan's most customer-satisfactory securities company.」
The Group continues to make a customer-first approach, centered on understanding customers' feelings, a core policy for providing services. - FY2017-Q3RestatedAnnual report
「Against this backdrop, in addition to a sales strategy centered on thoroughly customer-focused, community-based sales, our Group has provided customers with a better investment environment and a broad range of services through the development of a distinctive Asia strategy and solutions services.」
The Group continues to pursue a policy centered on customer-focused, community-based sales, while developing its Asia strategy and solutions services. - FY2017-Q2RestatedAnnual report
「Against this backdrop, in addition to a sales strategy centered on thoroughly customer-focused, community-based sales, our Group has provided customers with a better investment environment and a broad range of services through the development of a distinctive Asia strategy and solutions businesses.」
The Group continues its existing policy of centering on customer-focused, community-based sales while developing its Asia strategy and solutions business. - FY2017-Q1RestatedAnnual report
「Against this backdrop, in addition to a sales strategy centered on thoroughly customer-focused, community-based sales, our Group has provided customers with a better investment environment and a broad range of services through the development of a distinctive Asia strategy and solutions businesses.」
The Group continues to pursue a policy centered on customer-focused, community-based sales, while developing its Asia strategy and solutions business. - FY2016First statedAnnual report
「In addition to a sales strategy centered on thoroughly customer-focused, community-based sales, our Group has provided customers with a better investment environment and a broad range of services through the development of a distinctive Asia strategy and solutions businesses.」
This presents customer focus and community-based operations as the basic sales approach.