Strengthening Retail Sales Capabilities
First written in FY2016. 9 of 12 entries say "Restated". Latest entry: FY2022.
The whole theme swung hardest in 2019: 4 of 40 companies on the "Worse" side.
30 other companies' latest entry also says "Restated".
- FY2022RestatedAnnual report
「Under the Sixth Medium-Term Management Plan, we will reform our sales model by customizing it for each customer, improve customer loyalty, and establish a business model capable of sustainable growth.」
We continue to promote customer-specific customization, higher customer loyalty, and the establishment of a sustainable growth model. - FY2021-Q3RestatedAnnual report
「Under the Sixth Medium-Term Management Plan, we will reform our sales model by customizing it for each customer, improve customer loyalty, and establish a business model capable of sustainable growth.」
We continue to pursue customer-specific customization, higher customer loyalty, and the establishment of a sustainable growth model. - FY2020ReframedAnnual report
「Under the new medium-term management plan, we will reform our sales model by customizing it for each customer, improve customer loyalty, and establish a business model capable of sustainable growth.」
The previous initiative to strengthen retail sales capabilities has been reorganized as a sales model reform centered on customer-specific customization and improved customer loyalty. - FY2020-Q2RestatedAnnual report
「Under the three-year medium-term management plan, the “More TO YOU ING Plan,” we will implement various measures in the priority areas of (1) further deepening our customer-oriented management approach, (2) promoting operational excellence and (3) strengthening our human resources base, with the aim of expanding our customer base and enhancing corporate value.」
The three priority areas related to strengthening retail sales capabilities—customer-focused service, operational efficiency, and the human resources foundation—remain ongoing initiatives under the medium-term management plan. - FY2019RestatedAnnual report
「<Priority areas and key measures> ① Further deepening our customer-oriented management approach Clear explanations using IT (asset management tools), live seminars linked to overseas offices, and other measures ② Promoting operational excellence Improving financial income and expenses through foreign-currency investments and the utilization of held assets, improving productivity through the use of web conferencing systems, and other measures ③ Strengthening our human resources base Sharing skills through role models, improving the precision of attendance management, reducing overtime work, and other measures」
The group continues to strengthen retail sales capabilities through measures involving customer-oriented explanations, operational efficiency, productivity improvement and strengthening the human resources base. - FY2019-Q3RestatedAnnual report
「Under the three-year medium-term management plan, the “More TO YOU ING Plan,” we will implement various measures in the priority areas of (1) further deepening our customer-oriented management approach, (2) promoting operational excellence and (3) strengthening our human resources base, with the aim of expanding our customer base and enhancing corporate value.」
The group continues to pursue the 3 priority areas related to strengthening retail sales capabilities: customer-oriented management, operational efficiency and the human resources base. - FY2018RestatedAnnual report
「Under the Fifth Medium-Term Management Plan, we will narrow our focus to 3 priority areas and implement various measures to provide services that achieve high customer satisfaction.」
In connection with strengthening retail sales capabilities, the group continues to prioritize providing services that achieve high customer satisfaction. - FY2017ReframedAnnual report
「① Further deepening our customer-oriented management approach: establishing a comprehensive after-sales support system, including investment advice using IT, and other measures. ② Promoting operational excellence: securing time for contact with customers by improving the operational efficiency of sales personnel, embedding a sales model that achieves high customer satisfaction, and other measures. ③ Strengthening our human resources base: reviewing education and training and on-the-job training, reviewing sales personnel evaluations, promoting work-style reforms, and other measures.」
The new plan gives concrete form to the previous goal of strengthening retail sales capabilities through investment advice using IT, improved operational efficiency for sales personnel, a sales model that achieves high customer satisfaction and a review of human resources systems. - FY2017-Q3RestatedAnnual report
「In the current fiscal year, the final year of this five-year medium-term management plan, we will focus particularly on strengthening our retail sales capabilities. We will make further efforts to provide customer-focused sales services so that customers are more satisfied with us as their asset management partner, while focusing on human resources development to strengthen our ability to respond to customer needs.」
Strengthening retail sales capabilities, customer-focused sales and human resources development continue to be priorities in the final year of the medium-term management plan. - FY2017-Q2RestatedAnnual report
「In the current fiscal year, the final year of this five-year medium-term management plan, we will focus particularly on strengthening our retail sales capabilities. We will make further efforts to provide customer-focused sales services so that customers are more satisfied with us as their asset management partner, while focusing on human resources development to strengthen our ability to respond to customer needs.」
The group reconfirms the priorities of strengthening retail sales capabilities, customer-focused sales and human resources development in the final year of the medium-term management plan. - FY2017-Q1RestatedAnnual report
「In the current fiscal year, the final year of this five-year medium-term management plan, we will focus particularly on strengthening our retail sales capabilities. We will make further efforts to provide customer-focused sales services so that customers are more satisfied with us as their asset management partner, while focusing on human resources development to strengthen our ability to respond to customer needs.」
The group reconfirms the priorities of strengthening retail sales capabilities, customer-focused sales and human resources development in the final year of the plan. - FY2016First statedAnnual report
「In the current fiscal year, the final year of the five-year plan, we will focus particularly on strengthening our retail sales capabilities. We will make further efforts to provide customer-focused sales services so that customers are more satisfied with us as their asset management partner, while focusing on human resources development to strengthen our ability to respond to customer needs.」
Customer-focused sales and human resources development are explicitly identified as priorities for the final year of the plan.