Integrating Physical Stores and Online Channels
First written in FY2016. 8 of 11 entries say "Advanced", first in FY2017. Latest entry: 2026-07-09.
1 other company's latest entry also says "Advanced".
- 2026-07-09AdvancedEarnings
「We also transferred information such as the balances and points on plastic WAON cards to AEON Pay, enabling their use for charge payments and WAON contactless payments, among other initiatives to improve convenience.」
The integration of physical and digital customer touchpoints has been translated into transferring WAON information to AEON Pay and enabling its use for payments. - FY2026AdvancedAnnual report
「In addition, the company sought to expand its merchant network with the aim of offering payment methods that can be used easily in every aspect of daily life. The number of locations where AEON Pay can be used increased by 1.11 million from the beginning of the period to 4.15 million.」
The integration of physical and digital touchpoints was translated into 4.15 million locations where AEON Pay can be used, an increase of 1.11 million from the beginning of the period. - FY2025AdvancedAnnual report
「The company worked to improve touchpoints across channels such as stores, contact centers and smartphone apps, enabling the provision of products and services across business lines.」
The company has translated the improvement of touchpoints into the provision of financial services across physical stores, contact centers and smartphone apps. - FY2025-H1RestatedAnnual report
「The company worked to transition to touchpoints that can provide products and services across business lines, with the aim of creating a seamless customer experience.」
The company continues to transition to touchpoints that provide products and services across business lines. - FY2025-Q1RestatedAnnual report
「In Japan and overseas, we worked to provide seamless services by expanding contact points that combine physical and digital touchpoints.」
The company continues to integrate its physical and digital touchpoints. - FY2024AdvancedAnnual report
「In Japan, to connect the AEON lifestyle sphere through financial services and provide products and services seamlessly in line with customer needs, we worked to revamp the イオンウォレット smartphone app as an integrated financial services portal, enhance the functions of the AEON Pay code payment service and increase the number of locations where it can be used」
The integration of physical and digital touchpoints was put into practice through the revamp of イオンウォレット, enhancement of AEON Pay functions and expansion of locations where it can be used. - FY2024-Q3AdvancedAnnual report
「We revamped the イオンウォレット smartphone app as an integrated financial services portal. We also expanded touchpoints by enhancing the functions of the AEON Pay barcode payment service and increasing the number of locations where it can be used」
As initiatives linking physical and digital channels, we revamped the integrated financial services portal app and expanded points of use for barcode payments. - FY2022AdvancedAnnual report
「We will review our services so that physical and digital touchpoints can be provided seamlessly and used according to each customer's individual needs.」
The policy of providing seamless physical and digital touchpoints is linked to non-face-to-face sales and service reviews. - FY2019AdvancedAnnual report
「In Japan, we worked to introduce an application enabling ATM transactions simply by holding a smartphone over the ATM, and to conduct a proof-of-concept test of cardless payments using palm authentication based on biometric identification technology.」
Progress was made in introducing an application linking stores and ATMs with smartphones and conducting a proof-of-concept test of cardless payments. - FY2017AdvancedAnnual report
「As a financial services business born from the needs of retail customers, we have expanded financial products and services in Japan, including credit, banking, loans, insurance and electronic money, and have promoted the smooth use of multiple channels, including stores, the web and smartphones.」
We continue to pursue a multichannel strategy combining stores, the web and smartphones, with progress in developing smartphone applications and enhancing mobile functions. - FY2016First statedAnnual report
「We will integrate physical stores and online channels by promoting product guidance and online transaction experiences using tablet devices in stores, while enhancing the functions of the internet and smartphones online.」
This initiative promotes a multichannel model combining stores, the web and smartphones.