Expansion of Retail Financial Services Tailored to Customers’ Life Stages
First written in FY2016. 6 of 10 entries say "Advanced", first in FY2018. Latest entry: 2026-07-31.
4 other companies' latest entry also says "Advanced".
- FY2025AdvancedAnnual report
「• Provision of environmentally friendly home loans • Provision of SDG-related investment trusts」
Services for individuals were expanded to include products addressing environmental and social issues, such as environmentally friendly home loans and SDG-related investment trusts. - FY2025-H1AdvancedAnnual report
「Ordinary income increased by ¥2,911 million from the previous interim consolidated accounting period to ¥39,572 million, owing to increases in funds investment income, including interest on loans and interest and dividends on securities; service transaction income, including higher solution-related and assets-under-custody fees; and other ordinary income, including higher gains on sales of shares and other securities.」
The increase in fees related to assets under custody for services for individuals was cited as a factor behind the increase in service transaction income. - FY2024AdvancedAnnual report
「For individual customers, we will strengthen customer contact by expanding pension and inheritance consultation sessions and actively promoting financial and economic education. We will also expand detailed consulting based on the concept of living to 100, providing each customer with an optimal life plan and supporting the realisation of their aspirations.」
Services for individuals were expanded to include more pension and inheritance consultation sessions, financial and economic education, and life-planning and consulting based on the concept of living to 100. - FY2021RestatedAnnual report
「We will provide each customer with a range of solutions, including inheritance and business succession support, financial improvement and sales-channel development, and productivity improvements through the digitalisation of operations.」
We continue to provide customer-oriented solutions, including inheritance support tailored to the life stages of individuals and customers. - FY2019RestatedAnnual report
「For individual customers, we will further ensure customer-oriented business conduct and strengthen initiatives to support asset building by working-age customers and the intergenerational transfer of financial assets. We will continue to enhance high-value-added services and conduct customer-focused sales activities.」
Customer-oriented business conduct, asset building by working-age customers and support for the intergenerational transfer of financial assets have been reconfirmed as priority areas for services for individuals. - FY2018AdvancedAnnual report
「For individual customers, we established the Personal Sales Department to further ensure customer-oriented business conduct and support asset building and inheritance.」
The Personal Sales Department was established to handle customer-oriented business conduct and support for asset building and inheritance. - FY2017RestatedAnnual report
「For individual customers, we will strive to provide services and products that genuinely meet their diverse and changing needs and interests in accordance with the principle of fiduciary duty (customer-oriented business conduct), while supporting stable asset building and exercising high-quality consulting capabilities.」
Customer-oriented business conduct, the provision of products and services, and support for asset building have been reconfirmed as the basic principles of services for individuals. - FY2016First statedAnnual report
「For individual customers, we will contribute to the revitalisation of the regional economy by providing financial services that address customer needs, including enhancing high-value-added products tailored to each life stage, such as home purchases, asset building and inheritance.」
The policy is to expand products in the areas of home purchases, asset building and inheritance.