Customer Support and Business Continuity Measures in Response to COVID-19
First written in FY2020. 3 of 4 entries say "Advanced", first in FY2021. Latest entry: FY2023.
17 other companies' latest entry also says "Advanced".
- FY2023AdvancedAnnual report
「The impact of the spread of COVID-19 will continue for the time being. As efforts advance to balance measures against the disease with social and economic activity, we are actively supporting business improvement with a view to the post-COVID environment.」
Customer support during the pandemic expanded into business-improvement support with a view to the post-COVID environment, assistance with applications for public support programs and subordinated-loan initiatives. - FY2022AdvancedAnnual report
「For financial support, we began offering Yamanashi Progress, centered on subordinated loans, in cooperation with the Japan Finance Corporation to strengthen customers' financial condition and stabilize their cash flow. For non-financial support, we actively assisted with applications for public support programs, including the Business Restructuring Subsidy.」
Support for customers during the pandemic took concrete form through subordinated-loan initiatives with the Japan Finance Corporation and assistance with applications for the Business Restructuring Subsidy. - FY2021AdvancedAnnual report
「While implementing thorough measures to prevent the spread of infection, our bank strengthened contact with customers through dedicated consultation desks at all branches, accepted inquiries from a broad range of customers, and actively supported cash-flow management and business improvement. From July 2020 to March 2021, we also offered the Yamanashi Chuo Bank Medical Professionals Support Private Placement Bond, a private placement bond with a donation option. Fees charged to issuing companies were discounted, and the issuing companies donated the discounted amount to medical professionals.」
Support for cash-flow management and business improvement through dedicated consultation desks continued, and from July 2020 to March 2021 the bank also offered private placement bonds supporting medical professionals. - FY2020First statedAnnual report
「In February 2020, our bank actively supported customers with cash-flow management and business operations by establishing the Yamanashi Chuo Bank Disaster Special Loan and dedicated consultation desks at all branches. In May, we also began offering the Economic Fluctuation Response Loan (COVID-19 Measures), which effectively carried no interest, and will continue to provide active financial and non-financial support to customers affected by the pandemic.」
Support began for corporations, sole proprietors and individuals affected by COVID-19 through special loans, effectively interest-free loans and dedicated consultation desks. Business continuity measures, including staggered shifts, telework and split operations, were also implemented.