Improving CS and ES
First written in FY2018. 4 of 5 entries say "Advanced", first in FY2023. Latest entry: FY2026.
1 other company's latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「The overall score in the 2025 survey improved to 78.6, exceeding the KPI of 78.0 or higher for the final year of the medium-term management plan, up 1.8 points from the previous fiscal year.」
The employee engagement score improved from 76.8 to 78.6, exceeding the 2027 KPI of 78.0 or higher. - FY2025AdvancedAnnual report
「In the 2024 survey, the overall score improved to 76.8, up 1.9 points from the previous fiscal year, partly due to improvements in the goal-setting category.」
Employee engagement improved to a score of 76.8, and progress in addressing issues through goal-setting training and other initiatives was described. - FY2024AdvancedAnnual report
「The employee engagement score of 74.9 is above the average for other companies (72.5). However, issues were identified across the organization in the areas of “goal setting” and “career development,” and we will work on improvements, including holding training sessions focused on specific themes.」
Efforts to improve ES were translated into measuring scores through an engagement survey, identifying issues and holding theme-based training sessions. - FY2023AdvancedAnnual report
「In addition to revising various systems to improve the internal working environment through work-style reforms, we identified issues based on the results of an employee survey and worked on improvements to raise employee satisfaction.」
The policy of improving CS and ES was translated into identifying issues through an employee survey, revising systems and implementing improvement initiatives. - FY2018First statedAnnual report
「In carrying out these various initiatives, we will place even greater emphasis on improving CS (customer satisfaction) and ES (employee satisfaction), which are essential to their implementation.」
For the first time, the emphasis on improving customer and employee satisfaction was described separately in connection with the implementation of each initiative.