Improving Member Satisfaction and Acquiring New Members at Fitness Clubs
First written in FY2017-Q1. 8 of 29 entries say "Restated". Latest entry: FY2024.
Fuji moved to the "Worse" side of this theme in 2020.
The whole theme swung hardest in 2020: 1 of 6 companies on the "Worse" side.
1 other company's latest entry also says "Other".
- FY2024Fitness business recovery continuesAnnual report
「Within our group, the food-service, integrated fitness club and general travel businesses, which were significantly affected by COVID-19, continued to recover as economic activity normalized and foot traffic increased. (Food-service operating revenue up 10.7% year on year, integrated fitness club business up 3.8%, general travel business up 25.6%)」
Against a backdrop of normalized economic activity and increased movement of people, the comprehensive fitness club business continued to recover, with operating revenue increasing 3.8% year on year. - FY2024-Q3Recovery trend continuesAnnual report
「At subsidiaries of 株式会社フジ・リテイリング, the food service, comprehensive fitness club and general travel businesses, which were severely affected by COVID-19, continue to show signs of recovery as economic activity normalizes and the movement of people increases (operating revenue up 12.8% year on year in food service, 4.7% in the comprehensive fitness club business and 51.1% in general travel).」
The food service, fitness and travel businesses continued to recover against a backdrop of normalized economic activity and increased movement of people, with operating revenue up 12.8%, 4.7% and 51.1% year on year, respectively. - FY2024-Q2Continued recovery trend and expanded customer touchpointsAnnual report
「The comprehensive fitness club business is working to strengthen member acquisition by launching new services and creating customer touchpoints, and business performance is gradually recovering (operating revenue in the comprehensive fitness club business up 5.8% year on year).」
The Company is strengthening member acquisition by launching new services and creating customer touchpoints, resulting in operating revenue increasing 5.8% year on year. - FY2024-Q1AdvancedAnnual report
「The comprehensive fitness club business is working to launch new services and improve customer service, and business performance is gradually recovering (operating revenue in the comprehensive fitness club business up 8.6% year on year).」
The Company launched new services and improved customer service, resulting in fitness club operating revenue increasing 8.6% year on year. - FY2023Recovery trend continuesAnnual report
「The comprehensive fitness club business is also working to expand the content of its online studio FIT NET service and paid services, including personal training and partner stretching, and business performance is gradually recovering (operating revenue up 2.0% from the previous period).」
The Company expanded its online and paid services, resulting in operating revenue increasing 2.0% from the previous period. - FY2023-Q3Recovery trend continuesAnnual report
「The comprehensive fitness club business is also working to expand the content of its online studio FIT NET service and paid services, including personal training and partner stretching, and business performance is gradually recovering (operating revenue up 2.4% year on year).」
In addition to expanding its online studio offerings, the Company expanded paid services, resulting in operating revenue increasing 2.4% year on year. - FY2023-Q2Recovery trend continuesAnnual report
「The comprehensive fitness club business is also working to expand the content of its online studio FIT NET service and improve customer service, and business performance is gradually recovering (operating revenue up 2.5% year on year).」
The Company continued to expand its online studio offerings and improve customer service, resulting in operating revenue increasing 2.5% year on year. - FY2023-Q1Transition to a recovery trendAnnual report
「The comprehensive fitness club business is also working to expand the content of its online studio FIT NET service and improve customer service, and business performance is gradually recovering (operating revenue up 0.4% year on year).」
In the fitness business, where infection prevention and the recovery in membership had been challenges, the Company expanded its online studio offerings and improved customer service, resulting in operating revenue increasing 0.4% year on year. - FY2022-Q3Recovery from the previous year, but not yet back to pre-COVID levelsAnnual report
「In the comprehensive fitness club business, the Company is continuing to thoroughly implement infection-prevention measures while working to improve profitability and its financial position, in order to provide an environment in which members can use its facilities with confidence. However, based on the return of members who suspended their memberships and the status of new memberships, the Company expects that returning to pre-COVID levels will take time (operating revenue up 16.4% year on year).」
While operating revenue increased 16.4% year on year, the Company continues its infection-prevention measures and efforts to improve profitability and its financial position, stating that returning to pre-COVID levels will take time. - FY2022-Q2Recovery from the previous year, but not yet back to pre-COVID levelsAnnual report
「In the comprehensive fitness club business, the Company is continuing to thoroughly implement infection-prevention measures while working to improve profitability and its financial position, in order to provide an environment in which members can use its facilities with confidence. However, based on the return of members who suspended their memberships and the status of new memberships, the Company expects that returning to pre-COVID levels will take time (operating revenue up 29.5% year on year).」
While operating revenue recovered to a 29.5% year-on-year increase, the Company continues its infection-prevention measures and efforts to improve profitability and its financial position, stating that returning to pre-COVID levels will take time. - FY2022-Q1Recovery from the previous year, but not yet back to pre-COVID levelsAnnual report
「In the comprehensive fitness club business, the Company is continuing to thoroughly implement infection-prevention measures while working to improve profitability and its financial position, in order to provide an environment in which members can use its facilities with confidence. However, based on the return of members who suspended their memberships and the status of new memberships, the Company expects that returning to pre-COVID levels will take time (operating revenue up 21.6% year on year).」
While operating revenue recovered year on year, the Company continues its infection-prevention measures and efforts to improve profitability and its financial position, stating that returning to pre-COVID levels will take time. - FY2021WorsenedAnnual report
「In the comprehensive fitness club business, the Company is thoroughly implementing measures to prevent the spread of infection in order to provide an environment in which members can use its facilities with confidence. However, in addition to an increase in members choosing to suspend or cancel their memberships following the spread of COVID-19, new memberships declined, delaying the recovery in business performance (operating revenue down 30.5% year on year).」
Although infection-prevention measures continue, the increase in suspended and canceled memberships and the decline in new memberships resulted in full-year operating revenue falling 30.5% year on year, and the recovery continued to be delayed. - FY2021-Q3RestatedAnnual report
「In the comprehensive fitness club business, the Company is thoroughly implementing measures to prevent the spread of infection in order to provide an environment in which members can use its facilities with confidence. However, in addition to an increase in members choosing to suspend or cancel their memberships following the spread of COVID-19, new memberships declined, delaying the recovery in business performance (operating revenue down 33.2% year on year).」
Although infection-prevention measures continue, the increase in suspended and canceled memberships and the decline in new memberships resulted in operating revenue falling 33.2% year on year, delaying the recovery. - FY2021-Q2WorsenedAnnual report
「However, even after the state of emergency was lifted, the Company continued to close locations and shorten operating hours in response to requests from government authorities, temporarily increasing the number of members choosing to suspend their memberships and resulting in a substantial decline in operating revenue (down 41.0% year on year).」
Closures and shorter operating hours continued even after the state of emergency was lifted, increasing suspended memberships, while operating revenue declined 41.0% year on year. - FY2021-Q1WorsenedAnnual report
「In the comprehensive fitness club business, the Company is working to strengthen its sales capabilities and earnings structure and build a strong organization under the theme of further growth of the Fitta brand and achieving member satisfaction. However, as it closed locations and shortened operating hours in response to requests from government authorities and others during the state of emergency, more members chose to suspend their memberships, resulting in a substantial decline in operating revenue (down 38.5% year on year).」
While targeting Fitta's growth and member satisfaction, the Company saw an increase in suspended memberships due to closures and shorter operating hours, and operating revenue declined 38.5% year on year. - FY2020WorsenedAnnual report
「Temporary closures and reduced operating activity in the comprehensive fitness club business」
The Company states that the fitness club business has experienced temporary closures and reduced operating activity due to the spread of COVID-19. - FY2020-Q3AdvancedAnnual report
「In the comprehensive fitness club business, the Company opened the new gym-studio-format Fitta Light Style Furukawa location in Matsuyama, Ehime Prefecture, in March, and opened 2 Fitta Gym Style locations in April after changing their format to specialized machine-gym stores. At existing locations, the Company refurbished 1 location and introduced new programs and member benefit services to meet members' diversifying needs. In June, it transferred 10% of its shares in 株式会社フジ・スポーツ＆フィットネス to CENTRAL SPORTS CO.,LTD. to strengthen cooperation.」
In addition to opening a new gym-studio-format location, opening 2 specialized machine-gym stores and refurbishing an existing location, the Company introduced new programs and member benefit services. - FY2020-Q2RestatedAnnual report
「In the comprehensive fitness club business, the Company opened the new gym-studio-format Fitta Light Style Furukawa location in Matsuyama, Ehime Prefecture, in March, and opened 2 Fitta Gym Style locations in April after changing their format to specialized machine-gym stores. At existing locations, the Company refurbished 1 location and introduced new programs to meet members' diversifying needs. In June, it transferred 10% of its shares in 株式会社フジ・スポーツ＆フィットネス to CENTRAL SPORTS CO.,LTD. to strengthen cooperation.」
The opening of a new gym-studio-format location, the opening of 2 specialized machine-gym stores, refurbishment of an existing location, introduction of new programs and transfer of 10% of the shares were already reported in the previous quarter, and the current status is being reiterated. - FY2020-Q1AdvancedAnnual report
「In the comprehensive fitness club business, the Company opened the new gym-studio-format Fitta Light Style Furukawa location in Matsuyama, Ehime Prefecture, in March, and opened 2 Fitta Gym Style locations in April after changing their format to specialized machine-gym stores. At existing locations, the Company refurbished 1 location and introduced new programs to meet members' diversifying needs. In June, it transferred 10% of its shares in 株式会社フジ・スポーツ＆フィットネス to CENTRAL SPORTS CO.,LTD. to strengthen cooperation.」
The Company opened a new gym-studio-format location, opened 2 specialized machine-gym stores, refurbished an existing location and introduced new programs, then transferred 10% of its shares in 株式会社フジ・スポーツ＆フィットネス to CENTRAL SPORTS CO.,LTD. to strengthen cooperation. - FY2019-Q3AdvancedAnnual report
「In addition, beginning in October, the Company introduced a new program at all Fitta locations ahead of the rest of Japan, offering greater results in a shorter time, and is expanding its lineup. Fitta's first gym-studio-format location, for which construction has already begun, is scheduled to open in March 2019.」
The Company began introducing a new program at all Fitta locations and announced that its first gym-studio-format location was scheduled to open in March 2019. - FY2019-Q2AdvancedAnnual report
「In the comprehensive fitness club business, the Company is working to expand its business areas and develop new formats, with the core values of safety, comfort, enjoyment and personal interaction, in order to support members' physical and mental health and enriched lifestyles. In addition to refurbishing the Fitta Matsuyama location in Matsuyama, Ehime Prefecture, in April, the Company replaced equipment and introduced new programs at 5 locations. It has also begun construction of Fitta's first gym-studio-format location in Matsuyama, Ehime Prefecture.」
The Company updated equipment and programs at 5 locations and began construction of Fitta's first gym-studio-format location. - FY2019-Q1AdvancedAnnual report
「In the comprehensive fitness club business, the Company is working to expand its business areas and develop new formats, with the core values of safety, comfort, enjoyment and personal interaction, in order to support members' physical and mental health and enriched lifestyles. In April, the Company refurbished the Fitta Matsuyama location in Matsuyama, Ehime Prefecture, introducing new fitness programs and replacing equipment.」
Under its policy of expanding business areas and developing new formats, the Company refurbished the Fitta Matsuyama location in April and introduced new programs and replaced equipment. - FY2018-Q3RestatedAnnual report
「In the comprehensive fitness club business, the Company aims to enhance its brand strength by supporting members' physical and mental health and enriched lifestyles, based on the core values of safety, comfort, enjoyment and personal interaction. Alongside facility improvements, including the introduction of new fitness programs and replacement of equipment, the Company is working to develop program instructors and otherwise pursuing higher satisfaction among existing members and the acquisition of new members.」
The Company continues to pursue higher member satisfaction and the acquisition of new members through facility improvements and instructor development. - FY2018-Q2RestatedAnnual report
「In the comprehensive fitness club business, the Company aims to enhance its brand strength by supporting members' physical and mental health and enriched lifestyles, based on the core values of safety, comfort, enjoyment and personal interaction. Alongside facility improvements, including the introduction of new fitness programs and replacement of equipment, the Company is working to develop program instructors and otherwise pursuing higher satisfaction among existing members and the acquisition of new members.」
The Company continues to pursue higher member satisfaction and the acquisition of new members through facility improvements and instructor development. - FY2018-Q1RestatedAnnual report
「In the comprehensive fitness club business, the Company aims to enhance its brand strength by supporting members' physical and mental health and enriched lifestyles, based on the core values of safety, comfort, enjoyment and personal interaction. Alongside facility improvements, including the introduction of new fitness programs and replacement of equipment, the Company is working to develop program instructors and otherwise pursuing higher satisfaction among existing members and the acquisition of new members.」
The Company continues to pursue higher satisfaction among existing members and the acquisition of new members through facility improvements and staff development. - FY2017RestatedAnnual report
「In the integrated fitness club business, we are improving facilities by introducing new fitness programs and replacing equipment, while also developing program instructors, with the aim of improving satisfaction among existing members and acquiring new members.」
The initiatives to improve existing-member satisfaction and acquire new members through programs, facilities and personnel development are reiterated. - FY2017-Q3RestatedAnnual report
「In the integrated fitness club business, we are improving facilities by introducing new fitness programs and replacing equipment, while also developing program instructors, with the aim of improving satisfaction among existing members and acquiring new members.」
The initiatives to improve existing-member satisfaction and acquire new members through programs, facilities and personnel development are reiterated. - FY2017-Q2RestatedAnnual report
「In the integrated fitness club business, we are improving facilities by introducing new fitness programs and replacing equipment, while also developing program instructors, with the aim of improving satisfaction among existing members and acquiring new members.」
The initiatives to improve existing-member satisfaction and acquire new members through programs, facilities and personnel development are reiterated. - FY2017-Q1First statedAnnual report
「We are improving facilities by introducing new fitness programs and replacing equipment, while also developing program instructors, with the aim of improving satisfaction among existing members and acquiring new members.」
The initiatives cover both existing and new members through programs, facilities and personnel development.