Creating a Shopping Experience Supported by Customers

「In addition to the 8 locations renovated by the first quarter, the company carried out renovations as planned at 8 locations: M Ikawadani in Kobe, Hyogo, M Tokushima Airport in Matsushige, Itano District, Tokushima, and F Tachibana in Matsuyama, Ehime, in June; and M Miki in Miki, Kida District, Kagawa, M Hirohata in Himeji, Hyogo, M Power City Marugame in Marugame, Kagawa, FG Noichi in Konan, Kochi, and F Anjoji in Matsuyama, Ehime, in July. These renovations are expected to contribute to higher revenue in the current fiscal year and improved operating profit from the following fiscal year onward. Revenue at the renovated locations was up 5.2% year on year.」

「Regarding “reforming existing businesses,” we are promoting the revitalization of existing stores through remodeling and scrap-and-build projects (rebuilding). These revitalization efforts aim to improve in-store convenience and competitiveness through initiatives such as renewing the product mix, including expanding ready-to-eat and convenience products for which demand is growing, renovating parking lots and rest areas, and expanding self-checkout registers. In addition, we are focusing on strengthening the customer-attraction capabilities and competitiveness of our shopping centers by expanding the introduction of tenants and specialty stores. During the period, we carried out the planned revitalization of 37 existing stores through remodeling, 3 scrap-and-build projects, and 2 new store openings.」

「As planned, we renovated 37 existing stores, carried out 3 scrap-and-build projects (rebuilds), and opened 2 new stores.」

「As part of our revitalization efforts, we are also working to renew our product mix, including by expanding ready-to-eat and convenience products for which demand is growing, renovate facilities such as parking lots and rest areas, and expand self-checkout registers. In the first half, we carried out the planned revitalization of 15 existing stores through remodeling, 1 rebuild, and 2 new store openings.」

「At existing stores, we revitalized 24 stores through remodeling and proactively addressed in-store issues, including by replacing refrigerated cases and fixtures.」

「For new store openings, LAQUA Midorii (Asaminami-ku, Hiroshima) held its grand opening in March. In September, we opened Fuji Shitsukawa (Toon, Ehime), and in November, Fuji Fukuyama Miyoshi (Fukuyama, Hiroshima), which acquired operations from subsidiary Nichie Co., Ltd., and Fuji Imabari (Imabari, Ehime), which had been rebuilt.」

「At existing stores, we revitalized Fujigrand Midorii (Asaminami-ku, Hiroshima) through remodeling in March, and Fujigrand Shigenobu (Toon, Ehime), Fujigrand Natali (Hatsukaichi, Hiroshima), and Fuji Hakushima (Naka-ku, Hiroshima) through remodeling in April. In addition, we worked to increase customer numbers and net sales by restarting customer-attraction events, mainly at large stores.」

「We will continuously analyze customer behavior using specific data, reflect frontline feedback on products and services in our business activities, and respond to the latest customer needs in order to increase net sales.」

「We continue to pursue “creating stores based on the latest standards,” focusing on a comfortable shopping environment that ensures safety and peace of mind, promoting digitalization, and responding to increasingly diverse needs, while working to improve the convenience and competitiveness of our stores.」

「For new store openings, we have adopted “creating stores based on the latest standards” and are advancing an opening plan focused on Ehime and Hiroshima prefectures. In August, we held the first opening of LAQUA Midorii (Asaminami-ku, Hiroshima). The store is scheduled to open in stages through spring 2023.」

「We aim to create “the latest stores,” which offer greater safety and convenience and are filled with new proposals that exceed customer expectations」

「In sales, we aim to increase customer support by pursuing strong stores through deeper merchandising that meets customer needs, greater use of “customer feedback,” and profit improvement through a review of our cost structure.」

「In sales, we aim to increase customer support by pursuing strong stores through deeper merchandising that meets customer needs, greater use of customer feedback, and profit improvement through a review of our cost structure.」

「In sales, we aim to increase customer support by pursuing strong stores through deeper merchandising that meets customer needs, greater use of customer feedback, and profit improvement through a review of our cost structure. Merchandising refers to all activities required to provide products to customers.」

「We will continue to build on actions and challenges aimed at understanding customers and local communities and enhancing customer satisfaction. Our specific policy is: “Creating smiles for customers and happiness for local communities!”」

「Establishing a customer perspective and a strong local-community focus」

「Establishing a customer perspective and a strong local-community focus」

「Our action guidelines are “Seriously, enjoyably, and anew.” Each employee considers and acts from the customer’s and local community’s perspectives, working to create stores that satisfy customers.」

「Our action guidelines are “Seriously, enjoyably, and anew.” Each employee considers and acts from the customer’s and local community’s perspectives, working to create stores that satisfy customers.」

「For fiscal 2018, we adopted “Seriously, enjoyably, and anew: delivering customer satisfaction and improving employee satisfaction” as our management policy. We will consistently view matters from the customer’s and local community’s perspectives, and each employee will continue to act with a smile and a sense of gratitude so that customers are pleased. By improving the shopping environment, enhancing product and service quality, and proactively taking on new initiatives, we aim to create value and enhance our brand strength.」

「We are pursuing various initiatives to build a corporate culture that values higher corporate value and a customer perspective.」

「As priority initiatives, we will work to “deliver customer satisfaction,” “strengthen our ties with local communities,” “master the basics and take on new challenges,” “improve cost performance,” “develop our people and deliver employee satisfaction,” “strengthen inter-organizational collaboration and management systems,” and “improve our financial position.”」

「“Creating ‘I like it,’ ‘That was good,’ and ‘I’d like to come again’”」

「“Creating ‘I like it,’ ‘That was good,’ and ‘I’d like to come again’”」

「“Creating ‘I like it,’ ‘That was good,’ and ‘I’d like to come again’”」