Strengthening the Online Shopping Platform and Expanding the Geographic Coverage of Food Delivery Services

「We also revamped 井筒屋 Online Shopping, working to strengthen its product range by enhancing its payment functions and system security, as well as expanding the products available in stores and adding new categories.」

「With regard to expanding sales channels and using digital tools, we are increasing opportunities to propose fashion, lifestyle products and other offerings through social media and our website, while promoting remote sales that allow customers to purchase products featured in flyers by telephone or online. We also expanded the delivery area for our Grocery Delivery Service, which provides same-day delivery of department-store food products, and worked to improve customer convenience.」

「Through online shopping, we are working to meet customer needs, including by increasing the number of popular offerings, such as the Hokkaido Products Fair and lucky bags, for customers who live far away or are refraining from going out.」

「In addition, we launched an Online Consultation Service that uses video calls, including the Zoom app, to allow customers who live far away or are refraining from going out to view online the products available at our main store. We also expanded the delivery area for our Grocery Delivery Service, which provides same-day delivery of department-store food products, to the area around Orio in Yahatanishi-ku, and worked to improve customer convenience.」

「As a new initiative amid the COVID-19 pandemic, we began offering remote customer service online at selected shops and events.」

「At the main store, we began offering remote customer service online at selected shops and events in October. Using Zoom, we can provide product recommendations and consultations, and the service has been very well received by customers.」

「At the main store, we strengthened our ability to sell essential goods, including hygiene products, and our online shopping system to meet customer needs. In addition, as a commissioned project for Kitakyushu City, we launched Delivery Kitakyushu, a citywide delivery service using our online system, to support shopping for residents refraining from going out and to help local restaurants whose sales had been affected expand their sales channels. We received many orders from customers. We also expanded the food delivery service area to newly include Moji, Tobata and Yahata, working to improve customer convenience.」

「Under these circumstances, the Group worked to strengthen sales of daily necessities, including hygiene products, and its online shopping infrastructure in response to customer needs. It also expanded the service area for its home-delivery food service, adding Moji, Tobata and Yahatahigashi to the existing Kokurakita Ward area, thereby working to improve convenience for customers.」