Reforming the Management Foundation and Business Processes Through the Group Transformation Project

「Against this backdrop, our management objective for the fiscal year is "Achieving the medium-term management plan through the full exercise of the Group's comprehensive capabilities: laying the groundwork through to 2031 to realize the grand design," and we are pursuing initiatives in three areas: "strengthening the town development strategy through seamless integration across the Group," "work transformation, including organizational culture reform and digital utilization," and "strengthening the management platform through ESG management and human capital management."」

「As the working-age population declines and labor shortages become more severe, digitizing operations has become an urgent issue. Through the use of digital transformation and AI, we will create time by automating routine tasks, while providing high-value-added products and services using digital technology and seeking to improve customer satisfaction.」

「While continuing these initiatives, we will promote labor-saving in back-office operations using DX and create a virtuous cycle leading to stronger sales operations at stores and elsewhere.」

「In this context, we launched a company-wide, cross-functional digital transformation project led by the president to reform operations. This year, we improved operational efficiency using digital technology and established a structure enabling employees to focus on their core duties, such as in-store sales.」

「Beginning this year, we launched a company-wide, cross-functional digital transformation project and will work to reform operations using digital technology. After analyzing and optimizing existing workflows, we will digitize operations to improve productivity and redirect the management resources thereby created to strengthen sales capabilities.」

「We will advance people-centered management by using digital tools to improve operational efficiency and create more time for sales, while further improving the quality of our sales capabilities by strengthening our ability to tell and communicate product stories, thereby achieving a fundamental enhancement of sales capabilities.」

「To steadily advance digital transformation and maximize its benefits, we will work to improve the IT literacy of Group employees and each organization. We will then roll out measures to respond to customers' new needs, including online reservation systems and remote customer service using digital technology.」

「We accelerated the use of digital technology to rebuild relationships with customers. In addition to initiatives using customer data through alliances with NTT DOCOMO, INC. and Loyalty Marketing, Inc., we worked to improve customer convenience by providing remote customer service using tablets.」

「To create more time to engage with customers, we will advance paperless and seal-less internal application documents and procedures. In addition, based on the idea that employees should remove the boundaries between business areas and perform multiple diverse tasks to contribute to the Group's overall profits, we will strongly promote multitasking.」

「As we advance initiatives to reform working practices, we will identify factors hindering productivity and work to transform business processes, systems, rules, and IT systems. We will also consider introducing digital solutions to achieve paperless and seal-less operations, thereby further improving productivity.」

「We strengthened customer service using digital technology to improve customer convenience. We also implemented work-from-home arrangements, mainly for employees working at the Group headquarters building, and worked to improve productivity by using digital technology, including the introduction of online meetings. We will continue to transform management and working practices through digital transformation.」

「We implemented work-from-home arrangements for approximately 1,000 employees, mainly those working at the Group headquarters building, and sought to reduce travel time and business travel expenses by introducing online meetings and other measures using digital technology. We will continue to transform management and working practices through digital transformation.」

「We have also worked to improve customer convenience and operational efficiency by using digital technology to respond to customers' increasingly diverse needs.」

「In connection with the Group Transformation Project, the remaining amount is scheduled to be allocated by the end of February 2020 to investment in the IT systems infrastructure required for business reform.」

「We are also advancing the Group Transformation Project, which fundamentally reviews how the Group is managed through the use of digital technology, to establish a foundation for further growth.」

「We also fully launched the Group Transformation Project to fundamentally review how the Group is managed through the use of digital technology, and have advanced initiatives to improve operational efficiency in support of the growth strategy.」

「We also launched the Group Transformation Project, which aims to improve efficiency by fundamentally reviewing how the Group is managed through the use of digital technology.」