Respect for Employees’ Human Rights and Prevention of Harassment
First written in FY2023. 4 of 5 entries say "Advanced", first in FY2025-H1. Latest entry: FY2026.
2 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「(Helpline usage) Fiscal year ended March 2024: internal hotline 188 cases; external hotline 16 cases; total 204 cases Fiscal year ended March 2025: internal hotline 186 cases; external hotline 27 cases; total 213 cases Fiscal year ended March 2026: internal hotline 247 cases; external hotline 6 cases; total 253 cases」
Regarding the employee consultation and reporting system, the Company disclosed helpline usage, with the number of consultations reaching 253 in the fiscal year ended March 2026. It also formalized its organizational response to customer harassment, including training, consultation hotlines and coordination with the police and other parties. - 2026-05-28AdvancedGeneral Meetings of Shareholders
「Accordingly, to maintain a work environment in which all employees can work with peace of mind, safety and good health, we have established the following policy for addressing customer harassment at the Komeri Group.」
The Group established a customer-harassment policy covering consultation channels, training and cooperation with external organizations. - FY2025AdvancedAnnual report
「Recognizing that customer harassment can also arise in business-to-business transactions, we will use internal training and other means to ensure that employees do not engage in customer harassment toward business partners.」
In addition to measures for handling customer harassment directed at employees, the Company added a policy of informing employees through training and other means that they must prevent harassment by the Company toward its business partners. - FY2025-H1AdvancedAnnual report
「Our group established an internal consultation hotline to maintain a workplace environment in which all employees can work with peace of mind, safely and in good health. If a complaint or conduct by a customer constitutes customer harassment because the demand exceeds what is considered reasonable by socially accepted standards and harms the employee's working environment, the Company will respond firmly as an organization.」
For responding to employee human rights issues and harassment, the Company established an internal consultation hotline for customer harassment and specified a policy of responding as an organization. - FY2023First statedAnnual report
「The コメリグループ also stipulates respect for employee human rights in the “コメリグループ Code of Conduct” and “Standards of Conduct,” and aims to create a safe, hygienic and employee-friendly working environment that prioritizes employee health. In addition to preventing workplace accidents, it provides employees with training on preventing discrimination, power harassment and sexual harassment, among other issues.」
Respect for employee human rights, occupational health and safety, prevention of workplace accidents, and prevention of discrimination and harassment were described independently for the first time as policies for developing the workplace environment, including training.