Improving QSC through the Cooking and Service Certification System
First written in FY2017-Q1. 8 of 15 entries say "Restated". Latest entry: FY2024.
18 other companies' latest entry also says "Advanced".
- FY2024AdvancedAnnual report
「The proposal system, which enables employees to propose improvements identified in their work to the entire company, has also become well established. During the fiscal year under review, 2,283 proposals were submitted, leading to improved work efficiency and reduced workloads.」
The company cites 2,283 proposals submitted during the year through its proposal system as a specific achievement under its company-wide, employee-driven improvement activities. - FY2023-Q1RestatedAnnual report
「As a specific initiative, monthly meetings held at restaurants and factories are thoroughly used as forums where everyone discusses issues and areas for improvement, and the company is working to improve customer satisfaction.」
Continues to use monthly meetings at restaurants and factories as forums in which everyone examines issues and areas for improvement, as an initiative to improve customer satisfaction. - FY2021AdvancedAnnual report
「We worked to improve customer satisfaction by thoroughly holding monthly meetings to discuss issues and areas for improvement at restaurants and factories, and by having all employees, part-time employees and temporary staff working at the restaurants and factories consider initiatives that would please customers. As a result, Ringer Hut was ranked first in customer satisfaction in the fast-food category of the food-service sector in the fourth 2020 JCSI (Japanese Customer Satisfaction Index) survey conducted by the Service Productivity & Innovation for Growth Council of the Japan Productivity Center, for the fourth consecutive year.」
The company reports that it thoroughly implemented monthly meetings as an improvement initiative involving everyone, and that it ranked first in customer satisfaction in the 2020 JCSI for the fourth consecutive year. - FY2020AdvancedAnnual report
「As a result, Ringer Hut was ranked first in customer satisfaction in the food-service category of the first fiscal 2019 JCSI (Japanese Customer Satisfaction Index) survey conducted by the Service Productivity & Innovation for Growth Council of the Japan Productivity Center, for the third consecutive year.」
The company reports that Ringer Hut ranked first in customer satisfaction in the JCSI food-service category for the third consecutive year as part of its 5S-focused QSC improvement efforts. - FY2019AdvancedAnnual report
「We worked to improve customer satisfaction by operating our restaurants with a focus on the 5S principles that form the foundation of restaurant QSC: sort, set in order, shine, standardize and sustain. As a result, Ringer Hut was ranked first in customer satisfaction in the food-service category of the first 2018 JCSI (Japanese Customer Satisfaction Index) survey conducted by the Service Productivity & Innovation for Growth Council of the Japan Productivity Center for the second consecutive year. In addition, Tonkatsu Hamakatsu ranked first overall in the consumer satisfaction ranking of the 200 nationwide restaurant chains published in the June 2018 issue of Nikkei Trendy.」
The company reports new achievements from its QSC improvement efforts based on 5S: Ringer Hut ranked first in the JCSI food-service category for the second consecutive year, while Tonkatsu Hamakatsu ranked first in the satisfaction ranking. - FY2019-Q3RestatedAnnual report
「We also held in-house contests regularly to improve cooking and service quality and worked to improve customer satisfaction.」
Continues to hold regular in-house contests as an initiative to improve cooking and service quality and customer satisfaction. - FY2019-Q2AdvancedAnnual report
「In addition, to improve cooking and service quality, we held in-house contests regularly and worked to improve customer satisfaction.」
In addition to strengthening the rollout of the existing certification systems, the company explicitly states that it holds regular in-house contests. - FY2019-Q1RestatedAnnual report
「In addition, to improve the quality of cooking and service, we strengthened the rollout of the cooking certification and service certification systems and worked to improve customer satisfaction.」
Continues to strengthen the rollout of the cooking and service certification systems as an initiative to improve cooking and service quality and customer satisfaction. - FY2018AdvancedAnnual report
「We worked to improve customer satisfaction by operating our restaurants with a focus on the 5S principles that form the foundation of restaurant QSC: sort, set in order, shine, standardize and sustain. As a result, Ringer Hut was ranked first in customer satisfaction in the food-service category of the first 2017 JCSI (Japanese Customer Satisfaction Index) survey conducted by the Service Productivity & Innovation for Growth Council of the Japan Productivity Center. 」
The company reports its efforts to improve QSC based on 5S, as well as Ringer Hut being ranked first in customer satisfaction in the JCSI food-service category for fiscal 2017. - FY2018-Q3RestatedAnnual report
「In addition, to improve the quality of cooking and service, we strengthened the rollout of the cooking certification and service certification systems and worked to improve customer satisfaction.」
Continues to strengthen the rollout of the cooking and service certification systems as an initiative to improve cooking and service quality and customer satisfaction. - FY2018-Q2RestatedAnnual report
「In addition, to improve the quality of cooking and service, we strengthened the rollout of the cooking certification and service certification systems and worked to improve customer satisfaction.」
Continues to strengthen the rollout of the cooking and service certification systems as a means of improving cooking and service quality and customer satisfaction. - FY2018-Q1RestatedAnnual report
「In addition, to improve the quality of cooking and service, we strengthened the rollout of the cooking certification and service certification systems and worked to improve customer satisfaction.」
Continues to strengthen the rollout of the cooking and service certification systems as an initiative to improve cooking and service quality and customer satisfaction. - FY2017-Q3RestatedAnnual report
「In addition, we strengthened the operation of the cooking certification and service certification systems and worked to raise QSC standards to improve customer satisfaction and develop human resources.」
Continues to strengthen the operation of the cooking and service certification systems as a means of improving customer satisfaction, developing human resources and raising QSC standards. - FY2017-Q2RestatedAnnual report
「In addition, we strengthened the operation of the cooking certification and service certification systems and worked to raise QSC standards to improve customer satisfaction.」
Continues to strengthen the operation of the cooking and service certification systems as a means of improving customer satisfaction and QSC. - FY2017-Q1First statedAnnual report
「To further improve customer satisfaction, we strengthened the operation of our cooking and service certification programs, raising QSC standards.」
Strengthening the operation of the cooking certification and service certification systems is cited as a means of improving customer satisfaction.