Framework for incorporating customer feedback into sales policies and product planning
First written in FY2020-Q2. 2 of 5 entries say "Restated". Latest entry: FY2023.
1 other company's latest entry also says "Advanced".
- FY2023AdvancedAnnual report
「In addition, to raise the level of the store sales system, we developed an educational video program based on customer feedback and a video program for new employees to learn store operations.」
The company developed its efforts to use customer feedback in sales and store operations into educational video programs and videos for new employees. - FY2023-Q3AdvancedAnnual report
「To raise the level of store sales operations, we developed a video education program based on feedback from customers and introduced a more interactive communication tool with headquarters.」
The company developed a system for using customer feedback obtained from stores to develop video training programs and facilitate two-way communication with headquarters. - FY2020RestatedAnnual report
「In addition, to use customer feedback in sales policies, product planning and other areas, we established a system for promptly incorporating information from stores into planning and initiatives.」
The company continues to operate an information-sharing system for promptly incorporating customer feedback obtained from stores into sales policies and product planning. - FY2020-Q3RestatedAnnual report
「In addition, we established a system for promptly incorporating information from stores into planning and initiatives in order to reflect customer feedback in sales policies, product planning and other areas.」
The company continues to operate an information-sharing system for promptly incorporating customer feedback from stores into sales policies and product planning. - FY2020-Q2First statedAnnual report
「In addition, we established a system for promptly incorporating information from stores into planning and initiatives in order to reflect customer feedback in sales policies, product planning and other areas.」
For the first time, the company explicitly stated that it had established an information-sharing system to promptly incorporate customer feedback obtained from stores into sales policies and product planning.