Expansion of customer engagement and capital markets services for financial institutions
First written in FY2017-Q3. 8 of 10 entries say "Advanced", first in FY2018-Q2. Latest entry: FY2026.
0 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「Adoption of front-end services, including the foreign remittance acceptance workflow service “SurFIN®,” is also expanding.」
It describes expanding adoption of front-end services, including SurFIN, for customer touchpoints at financial institutions. - FY2024-Q3AdvancedAnnual report
「As part of this initiative, we plan to launch “#tsumuGO_mobile®,” a shared-use banking app for regional financial institutions, in April 2024. Several financial institutions have already decided to adopt it, and we will continue to expand functions that anyone can use easily, “anytime,” “anywhere” and “by anyone,” thereby supporting regional revitalization and the development of more livable communities.」
The initiative involving customer touchpoints for financial institutions progressed to the planned April 2024 launch of a shared-use banking app for regional financial institutions and adoption decisions by multiple financial institutions. - FY2023-Q1AdvancedAnnual report
「We began providing COCOMFY® (ココンフィ), a service that supports the development of branches tailored to local characteristics, with the aim of improving the experience of branch employees and visitors at regional financial institutions and making branch operations more efficient. We had already received inquiries before the service launch, and several customers have decided to use the service.」
It describes the launch of a new service aimed at improving the experience of customers and employees and increasing operational efficiency at branches of regional financial institutions, as well as plans for use by multiple customers. - FY2022-Q1RestatedAnnual report
「System Services comprises contract software development, systems engineering services, consulting and other activities. Revenue was ¥20.408 billion, down 0.5% year on year, while segment profit was ¥6.033 billion, up 4.0%. Although projects involving customer-touchpoint and core banking systems for financial institutions, as well as digital transformation projects in the distribution industry, continued to build, revenue was slightly below the year-earlier level because some customers in certain industries continued to restrain investment. Profit nevertheless increased.」
Projects involving customer-touchpoint and core banking systems for financial institutions, as well as DX projects in the distribution industry, continued to build, while revenue edged down because some industries restrained investment. - FY2021-Q1AdvancedAnnual report
「Digital transformation-related businesses, including front-end system renewals that strengthen customer touchpoints for financial services, and core banking outsourcing projects for financial institutions are also increasing steadily.」
The customer-touchpoint business for financial institutions has expanded into DX projects involving front-end systems and similar offerings, and is increasing together with core banking outsourcing projects. - FY2020AdvancedAnnual report
「In other priority-area businesses, digital transformation-related business, including the renewal of front-end systems that strengthen customer touchpoints for financial services, is increasing and remains solid.」
It describes an increase in DX-related business, including the renewal of front-end systems, aimed at strengthening customer touchpoints for financial services. - FY2020-Q3AdvancedAnnual report
「In other priority-area businesses, digital transformation-related business, including the renewal of front-end web systems that strengthen customer touchpoints for financial services, continues to build, while mobility-related businesses, centered on car-sharing and drive recorder services, also remain solid.」
It states that initiatives involving customer touchpoints for financial institutions have expanded beyond branch systems and similar offerings into DX-related businesses, including the renewal of front-end web systems, with projects continuing to build. - FY2019-Q3AdvancedAnnual report
「We have been expanding initiatives to strengthen customer engagement at regional financial institutions. This time, we began providing the “SmileBranch®” branch counter-service support system to The Chiba Bank,Ltd., 第四銀行 and 中国銀行.」
For customer engagement services for financial institutions, the company began providing SmileBranch to The Chiba Bank,Ltd., 第四銀行 and 中国銀行. - FY2018-Q2AdvancedAnnual report
「At regional financial institutions, adoption of the next-generation branch systems “BANK_FIT-NE®” and “SmileBranch®” has expanded, with the aim of strengthening consulting sales, enhancing the ability to respond to consultations, and engaging in dialogue and making proposals to customers. We will continue to accelerate this transformation of branch operations and strengthen system sales in the UI (user interface) and UX (user experience) fields for front-office operations that serve as points of contact between regional financial institutions and their customers.」
For customer engagement services for financial institutions, the company described expanded adoption of next-generation branch and counter-service support systems and stronger sales in the UI/UX fields for front-office operations. - FY2017-Q3First statedAnnual report
「We are expanding customer engagement and capital markets services for financial institutions and have been receiving orders steadily.」
The company disclosed for the first time that it was expanding customer engagement and capital markets services for financial institutions and receiving orders.