Transformation of the cost structure, including consolidation of support centers
First written in FY2019-Q2. 7 of 14 entries say "Advanced", first in FY2020-Q1. Latest entry: 2026-11-05.
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- 2026-11-05WorsenedResults presentation materials
「Support services 29,637 29,287 +349 +1.2% Support services 8,615 9,082 △466 △5.1% Support services 29.1% 31.0% △1.9pt」
Support services recorded higher interim revenue, while gross profit and gross margin fell below the year-earlier levels. - FY2026Revenue up, profit down; rebate income continues to declineAnnual report
「Support services comprise software and hardware maintenance services, implementation support and other services. Revenue was ¥59.942 billion, up 2.7% year on year, while segment profit was ¥18.953 billion, down 2.3%. Support services, which are ancillary to the product business, generated higher revenue as product sales increased, but profit declined due to factors including lower rebate income.」
Support services generated higher revenue, but profit continued to decline due to lower rebate income and other factors. The policy of improving profitability through revenue growth remains unchanged. - FY2026-H1Revenue up, profit down; rebate income declinesAnnual report
「Support services comprise software and hardware maintenance services, implementation support and other services. Revenue was ¥29.287 billion, up 3.5% year on year, while segment profit was ¥9.082 billion, down 4.8%. The associated services benefited from strong product sales and generated higher revenue, but profit declined due to factors including lower rebate income. We will also work to improve profitability by pursuing further revenue growth.」
Support services revenue increased, while segment profit declined 4.8% due to lower rebate income and other factors. The policy of improving profitability remains in place. - FY2024-Q3AdvancedAnnual report
「Support services comprise software and hardware maintenance services, implementation support and other services. Revenue was ¥40.243 billion, up 4.0% year on year, while segment profit was ¥12.631 billion, up 3.1%, resulting in higher revenue and profit. We will continue working to maintain and improve profitability.」
Support services returned to revenue and profit growth, with revenue up 4.0% year on year and segment profit up 3.1%. The company continues its policy of maintaining and improving profitability. - FY2024-Q1Revenue up, profit down; continued profitability improvementAnnual report
「Support services comprise software and hardware maintenance services, implementation support and other services. Revenue was ¥12.718 billion, up 3.2% year on year, while segment profit was ¥3.872 billion, down 0.5%, resulting in higher revenue but lower profit. We will continue working to maintain and improve profitability.」
Support services revenue increased, but segment profit declined 0.5% year on year. The policy of maintaining and improving profitability remains in place. - FY2023-Q2RestatedAnnual report
「Support services comprise software and hardware maintenance services, implementation support and other services. Revenue was ¥25.583 billion, up 0.3% year on year, while segment profit was ¥8.248 billion, up 1.0%, resulting in higher revenue and profit. We will continue working to maintain and improve profitability.」
Support services revenue increased 0.3% and segment profit increased 1.0%, and the company continues its policy of maintaining and improving profitability. - FY2022-Q2AdvancedAnnual report
「Support services comprise software and hardware maintenance services, implementation support and other services. Revenue was ¥25.496 billion, down 2.8% year on year, while segment profit was ¥8.167 billion, up 1.6%. Although revenue declined slightly, profit increased as profitability improved. We will continue working to maintain and improve profitability.」
Support services revenue declined, while segment profit increased 1.6% year on year as profitability improved. - FY2022-Q1AdvancedAnnual report
「Support services comprise software and hardware maintenance services, implementation support and other services. Revenue was ¥12.544 billion, down 1.8% year on year, while segment profit was ¥3.964 billion, up 6.3%. Although revenue declined slightly, profit increased as profitability improved. We will continue working to reduce costs and maintain and improve profitability.」
Support services revenue declined, but segment profit increased 6.3% year on year as profitability improved. - FY2021-Q3AdvancedAnnual report
「Although revenue declined, the effects of cost-structure reform measures, including the integration and consolidation of support centers, have begun to emerge, and segment profit increased.」
The effects of cost-structure reform, including the integration and consolidation of support centers, emerged, and support services segment profit increased 3.8% year on year despite lower revenue. - FY2021-Q2AdvancedAnnual report
「Although revenue declined, the effects of cost-structure reform measures, including the integration and consolidation of support centers, have begun to emerge, and segment profit increased.」
The effects of cost-structure reform, including the integration and consolidation of support centers, emerged, and support services segment profit increased despite lower revenue. - FY2020AdvancedAnnual report
「Initiatives to reform the cost structure, including the consolidation of support centers, are also progressing, and profitability is gradually improving.」
The company stated that cost-structure reform, including the consolidation of support centers, is progressing and that profitability has gradually improved. - FY2020-Q2RestatedAnnual report
「The integration and consolidation of support centers, which began in the previous fiscal year, is progressing as planned. We will continue working to reduce costs and maintain and improve profitability.」
The integration and consolidation of support centers is progressing as planned, and the company continues to maintain and improve profitability through cost reductions. - FY2020-Q1AdvancedAnnual report
「The integration and consolidation of support centers, which began in the previous fiscal year, is progressing as planned. We will continue working to reduce costs and maintain and improve profitability.」
The company stated that the integration and consolidation of support centers is progressing as planned and that it continues to improve profitability through cost reductions. - FY2019-Q2First statedAnnual report
「Profit declined, mainly because costs were incurred in connection with the consolidation of support centers during the second quarter. We will continue transforming our cost structure to improve profitability.」
The company stated for the first time that it would transform its cost structure and improve profitability in response to costs incurred from consolidating support centers.