Enhancing Customer Responsiveness and Becoming a Company That Creates Customer Needs
First written in FY2016. 4 of 8 entries say "Advanced", first in FY2017. Latest entry: FY2026.
41 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「Our group has established specialized organizations to build close relationships with a broad range of customers worldwide and identify customer needs and investment trends at an early stage. To address expanding semiconductor demand, we are strengthening our sales structure and customer responsiveness while working to expand our customer base, including by developing new customers.」
The policy of using specialized organizations to identify customer needs and investment trends, develop new customers, and strengthen the sales structure is reconfirmed. - FY2024RestatedAnnual report
「Our group has established specialized organizations to build close relationships with a broad range of customers worldwide and identify customer needs and investment trends at an early stage. We are also strengthening our sales structure and customer responsiveness and working to expand our customer base, including by developing new customers as semiconductor demand expands.」
The policy of using specialized organizations to identify customer needs and investment trends, develop new customers, and strengthen the sales structure is reconfirmed. - FY2022RestatedAnnual report
「We established an Account Sales Headquarters to build close relationships with these customers and identify their investment trends at an early stage. We also established a Global Sales Headquarters to address a broad range of customer needs worldwide, develop new customers as semiconductor demand expands, and strengthen and expand our sales structure and customer base.」
The policy of using Account Sales Headquarters and Global Sales Headquarters to serve major customers, develop new customers, and expand the customer base is reconfirmed. - FY2020AdvancedAnnual report
「Our group has established an Account Sales Headquarters to build close relationships with major customers and identify their investment trends at an early stage. We have also established a Global Sales Headquarters to address a broad range of customer needs, develop new customers as semiconductor demand expands, and strengthen and expand our sales structure and customer base.」
In addition to strengthening customer responsiveness and proposal capabilities, Account Sales Headquarters and Global Sales Headquarters were established to deepen relationships with major customers, develop new customers, and expand the customer base. - FY2019AdvancedAnnual report
「To pursue still higher value added and profitability by implementing these initiatives with customers in the memory, logic, and IoT-related semiconductor markets and by combining the innovative technological capabilities and diverse technologies set out in our vision with original proposal capabilities, we established the Customer Collaboration Group and Corporate Innovation Headquarters in July 2018 to expand our corporate sales and marketing functions in addition to the existing business unit organization.」
The Customer Collaboration Group and Corporate Innovation Headquarters were established in July 2018 to promote the sharing of medium- to long-term road maps with customers. - FY2018AdvancedAnnual report
「In our business in Singapore and Southeast Asia, we had previously operated through a business model using HERMES-Epitek Singapore as a distributor. To further enhance our customer support structure, we changed to a model in which our local subsidiary handles equipment sales support, parts sales, and services in the region and conducts direct transactions with customers.」
In Singapore and Southeast Asia, the business model was changed from distributor-based sales to direct transactions by the local subsidiary for equipment, parts, and services. - FY2017AdvancedAnnual report
「In January last year, to strengthen customer responsiveness, we established general managers responsible for sales and technology for each customer and strengthened our internal organization. We also established a Process Integration Center within the development group and put in place a structure that enables us to make proposals that create customer needs by leveraging our competitive advantage of offering a broad product lineup.」
In addition to appointing general managers for sales and technology for each customer, a Process Integration Center was established, putting in place a structure for proposals that create customer needs. - FY2016First statedAnnual report
「We have established dedicated general points of contact for sales and technology for each customer. By increasing the frequency and depth of communication with customers, we will improve the speed and accuracy of our customer response.」
The policy is to establish sales and technology contacts for each customer and reflect customer understanding in development strategies.