Expanding Customer Touchpoints Through an Online Shop

「Net sales increased 6.8% year on year.」

「At the Regal online shop, an e-commerce site, the wider range of products available online expanded customers' options, and the company also worked to improve the convenience of site visitors. In particular, women's Regal shoes, the affordably priced R-dot, and men's Regal Casual performed well, driving a 9.9% year-on-year increase in revenue.」

「At the Regal online shop, an e-commerce site, the company focused on seamless customer services, including promotional initiatives linked to physical stores, styling recommendations from store sales staff, and in-store pickup. / Revenue increased 15.2% year on year.」

「The company continued to provide promotional, styling, and product recommendations linking physical stores with its own e-commerce site. It also strengthened its initiatives on external e-commerce marketplaces to increase awareness of its brands and expand its sales channels and customer base. For the consolidated fiscal year, total revenue from external e-commerce marketplaces increased 61.2% year on year.」

「The company continued to provide promotional, styling, and product recommendations linking physical stores with its own e-commerce site. It also strengthened its initiatives on external e-commerce marketplaces to increase awareness of its brands and expand its sales channels and customer base. During the interim consolidated accounting period, total revenue from external e-commerce marketplaces increased 72.9% year on year.」

「The company strengthened its initiatives on external e-commerce marketplaces to increase awareness of its brands and expand sales channels, and」

「Revenue at the Regal online shop, an e-commerce site, increased 1.7% year on year, although growth was limited as more customers were attracted to physical stores amid the recovery in in-person services.」

「The Outlet stores also increased revenue by 5.1% year on year, supported by the recovery in inbound demand and more opportunities for people to go out for events and leisure activities. However, revenue at the Regal online shop, an e-commerce site, declined 3.4% year on year as more customers were attracted to physical stores amid the recovery in in-person services.」

「In the footwear retail business, we focused on expanding customer touchpoints and improving the customer experience by advancing an omnichannel model, including styling and product recommendations through web content, promotional proposals during the rainy season, and information sharing with customers through social media.」

「Although revenue at the online shop, an e-commerce site, increased 9.5%, slightly below the growth rate for the footwear retail business as a whole, both formats saw improved profitability as discounting declined, partly due to measures to improve inventory efficiency. Profit at the online shop increased 15.9%.」

「The core "Regal Shoes" stores posted 35.4% year-on-year revenue growth as the company focused on promoting an omnichannel strategy through web-based coordination and product recommendations. The "Online Shop," the company's EC site, posted 14.4% revenue growth. At both formats, discount sales declined due in part to the effects of measures to improve inventory efficiency, and gross profit at the Online Shop increased 24.0% year-on-year.」

「The Online Shop posted 7.6% year-on-year revenue growth as the company strengthened links with physical stores through its omnichannel strategy, also benefiting from increased customer traffic and purchases at physical stores following the easing of behavioral restrictions. On the profit side, discount sales declined as a result of measures to improve inventory efficiency, and gross profit increased 24.6% year-on-year.」

「Online Shop revenue declined 13.4%, compared with 53.5% revenue growth in the previous corresponding quarter, when sales expanded sharply amid the COVID-19 pandemic and emergency inventory-reduction measures were implemented. This year, sales prices for slow-moving seasonal and other inventory were optimized as inventory efficiency improved. As a result, gross profit increased 9.5% and the gross profit margin improved by 10.6 percentage points.」

「Online Shop sales declined 29.5%, compared with 115.3% revenue growth in the previous corresponding quarter, when sales expanded sharply amid the COVID-19 pandemic and emergency inventory-reduction measures were implemented. This year, however, no substantial inventory-reduction measures were implemented. Meanwhile, gross profit increased 9.2%, and the gross profit margin improved by 17.3 percentage points. Going forward, in light of continuing changes in consumer purchasing behavior, the company will strengthen web content, promote an omnichannel strategy linking physical stores with the Online Shop, and strengthen e-commerce including external EC platforms.」

「The "Online Shop" posted 39.0% year-on-year revenue growth, but this did not offset the substantial revenue decline at physical stores. The company continued to strengthen customer engagement through web content and social media, external EC platforms, and integrated membership programs, while promoting an omnichannel strategy linking physical stores with the "Online Shop" and strengthening e-commerce including external EC platforms.」

「Although the "Online Shop" posted 49.5% year-on-year revenue growth amid changes in consumer trends, including stay-at-home consumption due to requests to refrain from going out and increased internet consumption, this did not offset the substantial revenue decline at physical stores. Going forward, in light of continuing changes in consumer purchasing behavior, the company will focus on new initiatives to strengthen customer engagement by strengthening web content and social media, promoting an omnichannel strategy linking physical stores with the "Online Shop," strengthening e-commerce including external EC platforms, and integrating membership programs across its brand shops.」

「Although the "Online Shop" posted 53.5% year-on-year revenue growth amid changes in consumer trends, including stay-at-home consumption due to requests to refrain from going out and increased internet consumption, this did not offset the substantial revenue decline at physical stores. Going forward, in light of continuing changes in consumer purchasing behavior, the company will focus on measures to improve customer convenience by strengthening web content, promoting an omnichannel strategy linking physical stores with the "Online Shop," strengthening e-commerce including external EC platforms, and integrating membership programs across its brand shops.」

「Although the "Online Shop" posted 115.3% year-on-year revenue growth amid changes in consumer trends, including stay-at-home consumption due to requests to refrain from going out and increased internet consumption, this did not offset the substantial revenue decline at physical stores. Going forward, in light of continuing changes in consumer purchasing behavior, the company will focus on measures to improve customer convenience by strengthening web content, promoting an omnichannel strategy linking physical stores with the "Online Shop," strengthening e-commerce including external EC platforms, and integrating membership programs across its brand shops.」

「The "Regal Online Shop (online sales)," which strengthened customer acquisition through web content, performed steadily.」

「The "Kenford Shop," which is valued for its quality and affordability, and "Shoes Street (online sales)," which strengthened customer acquisition through web content, both performed steadily.」

「The "Kenford Shop" and "Shoes Street (online sales)" performed steadily.」

「Shoe retail business: retail sales of shoe-related products at directly operated stores, online retail sales of shoe-related products, and royalty income from "Regal Shoes" franchise stores」

「The "Regal Shoes Website" was revamped, and the company promoted an omnichannel strategy to create a seamless shopping experience, including improving convenience for existing customers, acquiring new customers and directing customers from the web to physical stores.」

「The "Regal Shoes Website" was revamped, and the company is promoting an omnichannel strategy to create a seamless shopping experience by improving convenience for existing customers, acquiring new customers and directing customers from the web to physical stores. The proportion of web orders collected at stores also exceeded 30% on an order-count basis and is trending upward.」

「The "Regal Shoes Website" was revamped, and the company is promoting an omnichannel strategy to create a seamless shopping experience, including improving convenience for existing customers, acquiring new customers and directing customers from the web to physical stores.」

「As part of initiatives to strengthen customer engagement by using the web, the company began operating the "Regal Shoes Web Shop" in April this year to improve convenience for existing customers, acquire new customers and direct customers from the web to physical stores.」