Creating Customers Beyond Change
First written in FY2016. 21 of 34 entries say "Advanced", first in FY2019-Q2. Latest entry: 2026-08-10.
No other company in this theme has enough history to compare yet.
- 2026-08-10Cited as achievedFinancial results briefing materials
「The Head to Toe proposal also attracted attention to the product range as a whole, driving sales growth.」
The Company showed that Head to Toe proposals contributed to growth in sales across the product range. - FY2026AdvancedAnnual report
「Through Head to Toe proposals covering racquets, shoes, apparel and other products, we are working to strengthen the value we provide in response to the characteristics of each sport and customer needs.」
The company has specified customer creation as cross-product Head to Toe proposals tailored to each sport and customer needs, leading to expanded sales including apparel and bags. - FY2026-H1AdvancedAnnual report
「At the Chinese sales subsidiary, while the badminton market remained firm, we focused on grassroots promotional activities to energize the market and strengthened our “Head to Toe” proposals by leveraging the success of the Chinese national team. As a result, sales increased across a broad range of badminton products, while sales of other products, including apparel and bags, also rose.」
In China, the company combined interest in the national team, grassroots promotions and Head to Toe proposals to expand customer offerings and sales, including apparel and bags beyond racquets. - FY2025AdvancedAnnual report
「At the Chinese sales subsidiary, the success of the Chinese national badminton team in the national team championships held in April and the international tournament held in Paris in July provided support, keeping the badminton market firm and increasing sales of badminton equipment, apparel and bags. We strengthened communications leveraging interest in these tournaments and the players’ success, as well as amateur tournaments, and focused on further expanding our customer base.」
The company advanced customer expansion and higher sales in China through communications featuring the success of the national team and by strengthening amateur tournaments. - FY2025-H1AdvancedAnnual report
「At the Chinese sales subsidiary, demand remained firm, with the June online sale performing well, and sales of badminton equipment, apparel and bags also increased. At the national team championships held from April to May, the Chinese teams won both the men’s and women’s competitions, and the players’ success also helped energize the market. As a result, net sales were ¥32,438 million, up 24.7% year on year, and operating profit was ¥5,070 million, up 35.9%.」
Market stimulation driven by online sales and the success of national teams and players lifted sales and operating profit in the Asian business above the previous year’s levels. - FY2024AdvancedAnnual report
「We will strengthen the system for increasing our fan base by proposing high-quality products tailored to individual customers, based on thorough research in key markets and customer segmentation.」
The company has specified customer creation as a system for increasing its fan base through research in key markets, customer segmentation and individual proposals. - FY2024-Q3AdvancedAnnual report
「In addition to firm demand for sports supported by the Company’s grassroots promotional activities and the performance of its contracted athletes at tournaments, increased attention toward its products resulted in record consolidated net sales.」
Grassroots promotional activities, the success of contracted players in tournaments and the resumption of various tournaments increased demand for sports and attention to the company’s products, with customer and market creation initiatives reflected in record sales. - FY2024-Q2AdvancedAnnual report
「Company-organized events, grassroots promotional activities and the success of our contracted players in tournaments also energized the market. With sports demand remaining firm in regions around the world, the sporting goods business recorded higher revenue in every regional segment.」
The company states that customer and market creation through company-organized events, grassroots promotions and the success of contracted players resulted in higher revenue across regions worldwide. - FY2024-Q1AdvancedAnnual report
「Grassroots promotional activities, including events organized by the company, also stimulated demand.」
The company states that grassroots promotional activities, including company-organized events, helped stimulate demand. - FY2023-Q3AdvancedAnnual report
「Small-scale tournaments and events held to create opportunities for customers to play have revitalized demand, while major events worldwide have been held with spectators. This has boosted sporting activity around the world and continued to increase attention toward the Group’s products, resulting in consolidated net sales of ¥79,632 million, up 47.5% year on year.」
The resumption of events aimed at creating opportunities to play and tournaments with spectators stimulated demand, with initiatives to create customers and markets resulting in a 47.5% increase in consolidated net sales. - FY2023-Q2AdvancedAnnual report
「Small-scale tournaments and events held to create opportunities for customers to play have revitalized demand, while major events worldwide have been held with spectators. This has boosted sporting activity around the world and increased attention toward the Group’s products, resulting in consolidated net sales of ¥50,092 million, up 44.0% year on year.」
Events aimed at creating opportunities to play and the resumption of large international tournaments with spectators stimulated demand, with initiatives to create customers and markets resulting in a 44.0% increase in consolidated net sales. - FY2023-Q1AdvancedAnnual report
「In addition to demand being revitalized by the small-scale tournaments and events the Group has focused on to create opportunities for customers to play, major events held worldwide have resumed with spectators. This has boosted sporting activity around the world and increased attention toward the Group’s products, resulting in consolidated net sales of ¥23,694 million, up 46.5% year on year.」
Small-scale tournaments and events creating opportunities to play, together with the resumption of large international tournaments, stimulated demand, and initiatives to create customers and markets led to a 46.5% increase in consolidated net sales. - FY2022-Q3AdvancedAnnual report
「At our online flagship store, we focused on acquiring new YONEX fans by increasing social media communications accompanying new product launches and expanding visitor numbers through proactive live commerce.」
In China, the company combined new products, social media communications and live commerce to pursue the acquisition of new fans. - FY2022-Q2AdvancedAnnual report
「At the Chinese sales subsidiary, we focused on creating new YONEX fans and energizing the market through active communications featuring the Chinese national badminton team and video content commemorating the company’s 75th anniversary, as well as events featuring legendary players and tournaments for participants at various levels.」
The company combined the Chinese national team, videos commemorating its 75th anniversary, events featuring legendary players and tournaments for different levels of participants to advance specific initiatives aimed at creating fans and energizing the market. - FY2022-Q1RestatedAnnual report
「As a result, badminton racquets, including new products, drove sales, producing a substantial increase in revenue centered on core badminton equipment. At the Taiwanese subsidiary, the market was energized by the resumption of national tournaments and consumer spending gradually recovered, resulting in higher sales centered on badminton equipment.」
In China and Taiwan, sales of core products expanded and markets were energized by the resumption of tournaments, reaffirming the company’s longstanding theme of expanding its customer base and markets. - FY2021AdvancedAnnual report
「In Japan, the first quarter was significantly affected by the declaration of a state of emergency and other measures. After these were lifted, we worked with retailers and associations in each region to hold small-scale tournaments nationwide, creating opportunities for customers to play and stimulating demand.」
The company held small-scale tournaments with retailers and associations across Japan, creating opportunities to play and stimulating demand. - FY2021-Q3AdvancedAnnual report
「From the second quarter onward, in regions where infection levels had begun to stabilize, the YONEX Group focused on promoting customer health and supporting the resumption of sports activities under the slogan “Healthy through Sports.” Initiatives included holding small-scale tournaments with the cooperation of retailers and sports federations and associations, actively communicating through social media, and developing products such as sports face masks to address new demand.」
The company held small-scale tournaments with retailers and sports organizations, communicated through social media and developed products addressing new demand, advancing specific measures to support the resumption of sports activities and create customer value. - FY2021-Q2AdvancedAnnual report
「We supported the resumption of sports activities by holding small-scale tournaments in cooperation with retailers and sports federations and associations around the world. We also worked to create “new value” exceeding customer expectations, and as a result, the decline in sales narrowed slightly from the first quarter and results exceeded our initial forecast.」
Small-scale tournaments held in cooperation with retailers and sports organizations supported the resumption of sports activities and provided new value to customers, narrowing the decline in sales from the first quarter. - FY2021-Q1RestatedAnnual report
「At the YONEX Group, we implemented telework and temporarily closed certain locations while working to protect the safety of employees and local communities and prevent the spread of infection. At the same time, we worked to create “new value” exceeding customer expectations in preparation for the resumption of sports activities.」
The company has reaffirmed its policy of creating new value exceeding customer expectations in anticipation of the resumption of sports activities. - FY2020AdvancedAnnual report
「The launch of new products tailored to customer needs and preferences, effective online and offline promotions, and coordination between e-commerce and retail stores as sales channels contributed to higher sales.」
The company describes specific progress toward customer expansion and higher sales through coordination among new products, online and offline promotions, and e-commerce and retail stores. - FY2019RestatedAnnual report
「Based on the basic policies of our medium-term management plan, we will respond to rapidly changing consumer trends by working to broaden badminton participation in Japan and further strengthen our brand in Asia, led by China. We will also focus on building a tennis sales network, particularly in Europe and North America, and increase the number of YONEX fans.」
The company has reaffirmed its policy of increasing its fan base by broadening domestic participation, strengthening the brand in Asia and building a tennis sales network in Europe and North America. - FY2019-Q2AdvancedAnnual report
「In April, we also opened stores on major e-commerce sites and worked to expand the YONEX fan base by strengthening promotional activities, including social media communications and product demo sessions.」
In China, the company opened stores on major e-commerce sites, communicated through social media and strengthened promotions such as product demo sessions, advancing specific initiatives to expand its fan base. - FY2019-Q1RestatedAnnual report
「We are strengthening our global sales and distribution network to deliver these products to customers around the world.」
The company continues to strengthen its global sales and distribution network in order to deliver products to customers worldwide. - FY2018RestatedAnnual report
「In tennis, we expect growth in the global market, using higher adoption among juniors and other initiatives as a springboard.」
The company has indicated that it intends to expand its customer base and the global tennis market by using higher adoption among juniors as a springboard. - FY2018-Q3RestatedAnnual report
「We are pursuing global expansion to deliver our products to more customers.」
The company has reaffirmed its intention to continue its global rollout in order to deliver its products to more customers. - FY2018-Q2RestatedAnnual report
「We are pursuing global expansion to deliver our products to more customers.」
The company has reaffirmed its intention to continue its global rollout in order to deliver its products to more customers. - FY2018-Q1RestatedAnnual report
「We are pursuing global expansion to deliver our products to more customers.」
The company has reaffirmed its intention to expand its customer base through the global rollout of its products. - FY2017-Q3RestatedAnnual report
「We have also focused on promoting sports by popularizing the sports themselves and developing junior athletes, thereby working to create and expand the market.」
The company has reaffirmed that promoting sports through greater participation and junior athlete development is a means of creating and expanding the market. - FY2017-Q2RestatedAnnual report
「We have also focused on promoting sports by popularizing the sports themselves and developing junior athletes, thereby working to create and expand the market.」
The company has reaffirmed that promoting sports through greater participation and junior athlete development is an initiative to create and expand the market. - FY2017-Q1RestatedAnnual report
「We have sought to increase sales by promoting direct sales initiatives tailored to user needs around the world, communicating the appeal and competitive strengths of the YONEX brand.」
The company continues to address customers and promote the brand through sales initiatives tailored to user needs in each region. - FY2016First statedAnnual report
「Under the slogan “YONEX’s nationality is the world,” we have made “creating customers” beyond change a key theme. We will respond to intensifying competition by refining locally focused global marketing and innovations that move our customers emotionally.」
The company has positioned customer creation as a key theme, using locally focused marketing and innovation as its means of response.